Before I got Teensafe, I called their customer service department and got right through, no problem. Obviously I got it to monitor my teen's social media after discovering she said she was eighteen and she's in fact only sixteen. Also wanted the ability to find her using the phone location feature since we have Indian casinos in the area and I do NOT want her there! And if you pay attention to when your child is driving, you can tell if they are texting and driving - a huge bonus! Thanks Teensafe!
Basically anything your kid just wants to delete you cant see. If they use any browser other than the default browser for web activity you don't see it. Google does not work with this service which is what most people search on. Again... kids can simply delete any web activity they want and it wont show up on this report. While there are technical ways around most products... getting around this product is a joke for anyone. My kid isn't even trying to get around this product and the web activity still wont come thru as he uses Google. Not worth $14.95 a month. Frankly not worth working with even if it were free.
It worked for a day, then stopped updating even though the phone is backing up to the cloud. Customer support was slow to respond and completely unhelpful. They will not refund my purchase for a non-working product. It's a complete rip off and I'm sorry I wasted my money but don't waste yours.
We tried the free trial but it is extremely limited so we opted to pay the full price for the app the second day.
Then we found out it won't block any apps our daughter downloaded or show us her web history because her phone has an updated version of Android. They were unwilling to refund our payment even though we did not get the services they advertise for their app.
If you have an ancient phone, this app might work for you, but if you are using a relatively new device, look elsewhere.
I am a 16 yr old girl that has teen safe on my phone. It is literally the worst thing in my opinion. My dad has taken the App Store off of my iPhone because he doesn't trust me what so ever. They say they are doing this to keep me safe but honestly that's not how it feels. I feel like I can't do anything and all the restrictions are just like a challenge for me to see what loopholes I can make. If you put this on your teens phone they are probably gonna think you don't trust them
As many have mentioned the account will get locked out. To get around it I only check texts once a month then reset the account. I realize much of this is on apple. My issue now is the data is really behind. Almost a month. Hopefully this stuff gets fixed soon or it simply won't be worth it.
Brad, thank you so much for your patience and please know we are working daily to resolve. Just wish you had an Android as you'd be a happy customer. Best, the TeenSafe team
TeenSafe just gets parents. TeenSafe Control has been a godsend. The app works! I brick my kids phones for bedtime and when they are out of line. No point in grounding them these days. You must call the customer service person I spoke with as I did get stuck on installing the thing, but in the end it was so worth it. I love the pause button and really dont know I did it before without it. I cant recommend this app enough.
Fantastic tool for managing teenage use of cell phones and social media. I was super impressed with the system and the different features. Although my son is not yet a teenager, I'm glad to know there are tool that will help when the time comes and he is entrusted with so much power in the form of a smart phone. Phenomenal tool, highly recommend it.
I did not complete the set up, so therefore did not receive any service, never dreamed they would charge for doing nothing! That's bad enough, however you can only cancel by request. I have been trying to contact for months with no response. Now I must cancel my credit card so as to not be charged anymore. There are better apps out there. You can use iCloud alone for many of the services they offer without the poor customer service.
This has been more of a pain in the a$$ than anything I have ever tried. Every time I log on I have to change my son's apple id password. It is a long process and definitely not worth it. It does not monitor internet use at all. Text messages do not update frequently enough.
Amy, we are very sorry this was a frustrating experience for you. Technologically, what we offer is very complex and at times less than perfect. We’ve logged millions of successful transactions over the years and our software is highly functional but not always.
We are well aware of the Apple iCloud account lockouts. Rest assured, we have a full team of development resources working on this issue.
It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way.
While detecting the precise cause is difficult, what is clear is that the issue is industry-wide and affects all monitoring services. We are working hard to evaluate potential solutions and will keep you updated.
I’m not sure if you are using TeenSafe Monitor or the TeenSafe Control App but we do monitor internet history. And with TeenSafe Control you can schedule internet access or pause internet use at any time with one-click. And depending on if you have an iPhone or Android, text messages are retrieved based on when we can access the information from these operating systems, not something we can control.
Again, sorry for the difficulty but please call our support team (800)245-8598 or email support@teensafe.com to resolve these issues. Best, the TeenSafe team
This app is worthless. Please do not waste your money. The data retrieval for an apple phone has almost a 24 hour delay. The phone call log has been inaccurate and the customer service just makes excuses and runs you around in circles.
We are sorry that your experience with TeenSafe did not meet your expectations. Our team works very hard to deliver tools that parents can use to monitor their teen's and tween's smartphone use. Our iOS service is directly affected by how Apple manages iCloud updates. Our Android version updates the data every 15 minutes. The team continues to improve the software like the Scheduling feature we just announced for the TeenSafe Control App where parents can block apps and texting when their driving, studying etc. Again, we are concerned about customer issues and work diligently to resolve.
I only wanted to use free trial to see how it all works. I had lost my ph, tee safe gave me wrong location in which I ended up going to the persons house. It could of got ugly, but I walked away. It's been four months and every month I have tried to cancel my subscription, but can't sign in. Every moth I get charged $15.38. Unsure what to do
The service just does not work well for Apple products. It simply does not work as advertised at this point. I was very hopeful that this service would be a solution to keeping a protective eye on my kids. After numerous updates and time spent with customer support, I requested a refund for 1-month of the service and was denied. It really is unfortunate because I wanted to use the service long term, but now will start searching for an alternative solution. Sorry Teen-Safe, you're just not ready for prime time yet.
We just issued an updated version with new features. We’re sorry you had issues getting it running. When Apple issues operating system or iCloud updates our team works very hard to update our software as soon as possible. There are times when this takes longer than we like and the software doesn’t work as designed. We currently have many parents successfully using our iPhone version of both TeenSafe Monitor and TeenSafe Control. In our Terms of Use it states that any use of a full access paid account by a user, no full or partial refund will be issued. I encourage you to contact them again if you indeed did not get the data from your child’s phone. Best, the TeenSafe team
I have had this tool for about 3 months now and so thankful because it helps me sleep at nights. The fact that I have a way to know who my children interact with and keeping an open line communication about this has helped us a lot as a family. The app is easy to use and would recommend to other parents.
As a parent of two, my main concern is the safety of my children … all the time! But I also don't want them to think that I'm stalking them. So right away, after setting up my Teensafe free trial account, I talked to both of my children about what the service is and what it can do.
We agreed that I would stay out of their text messages, but that for their own safety I want to be able to track their location. And after using teensafe for over a week now, I have to say it works like a charm! I am able to see both of my teens' smartphone locations at any time, which gives me a lot of peace of mind (especially on days when I can't pick them up from training … or on weekends when they are out with friends).
My sister asked me why I wanted to spy on my child... and I answered pretty straight forward: "Dawn is my child and I am a responsible parent who wants to make sure her daughter doesn't get in trouble or posts indecent pics on social media." I was a kid too and know how vulnerable and how much peer pressure there is to do things (sometimes not the right things) just to please others. Well as a parent, I decided to take a stand and guide and protect my daughter if a situation like this arises.
I have a "never met a stranger" bubbly tween. Want her to interact with her friends on her iPhone but also want to monitor and protect her as she's still a bit naive. She understands why we're using TeenSafe so our family is all in! Thank you! Not sleepless in St. Louis.
Company says free trial but then charges you immediately. They were not able to pull up my child's data due to glitches on their end. Site won't let you log in without disabling security on the Apple account. Said they are trying to work on the issue. Then they expect you to pay without providing you with any information. Asked to speak with a supervisor. Says it takes two days for them to return call.
Very sorry that you are having these issues. I spoke with our customer support team and they need your email to look at your account and see what is happening. If you send me your email ruth.doering@teensafe.com they will contact you, if they haven’t already.
1) The only way you would not have received the 7-day trial is if you upgraded to a full access paid account or if you used a pre-paid credit card for payment.
2) As for the second issue, Apple changed the two-factor authentication again this week and it takes us a couple of days to figure out the changes and upgrade our software. The team let us know it will be resolved today.
Our customer support team works very hard and am sorry your experience was frustrating. But contact us and we will resolve.
The Florida school shooting has me thinking of how difficult it is to raise kids and keep them safe nowadays. I am a proactive parent and with a tool like TeenSafe I can monitor a bit more my child and who she hangs out with and what other kids are saying. It's a way to be part of her world from the outside and know when to act.
I have been having issues with my son as he is leaving the house on school days to meet with other friends (which I am not very fond of), and not doing his homework. He used to tell me that he was home while I was working, but I did not truly believe him. I decided to sign up for Teensafe so I could keep track and know his location when I am not around. By using this system I know now where my son is at all times. At first I had to ground him for lying. I told him other people were telling me he was not home (neighbors and friends), so he would not know I was using this App. It is a tough situation to handle, but at least Teensafe is a tool that can help me keep track of his whereabouts.
Answer: Yes, the carrier you use doesn't matter. Here is some more information https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/ Thanks for the inquiry.
Answer: Sorry you are having an issue, our support team can answer these questions. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.
Answer: Greetings Heather. Hope this answers your questions. If not please ask here. https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/
Answer: Yes, we do work in Canada. This may have useful information for you https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/
Answer: The tech team says this all depends on the number of text messages sent, time, period between iCloud being shut off etc. and depends on how Apple iCloud works. If said messages are saved in the backup then yes. We can't guarantee this if turned off. So it is best to leave the iCloud backup on.
Answer: Hmmm, not sure Steve. Sorry you are having an issue. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com. Or send us your email here and can have them look up the account for you.
Answer: No new news except that iOS 11 coming soon. Sorry you are having to deal with the Apple iCloud account lockout issue. We do have a full team of development resources working on this issue. It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way. While detecting the precise cause is difficult, what is clear is that the issue is industry-wide and affects all monitoring services. We are working hard to evaluate potential solutions and will keep you updated. However, our support team may be able to help so please call (800)245-8598 or email support@teensafe.com.
Answer: As a parent, it buys me peace of mind. I want to know if they're being cyberbullied, or approached by and responding to questionable characters, or if they're being pressured to send inappropriate photos, or if they're sending texts that could be misinterpreted, etc. While they are maturing want to parent them through the digital minefields. I also use the schedule feature so they don't have access to their phones at night and I pause the phone's functionality while they're driving. Hope this helps.
Answer: If you use TeenSafe Monitor the child's phone does not show the app. However, at TeenSafe we believe we deliver powerful tools that are even more powerful if they know you're using them.
TeenSafe has a rating of 2.1 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeenSafe most frequently mention customer service, free trial and credit card. TeenSafe ranks 97th among Parenting sites.
Kristen,
Just heard from our CSR manager that the refund issue has been resolved. Our apologies for the delay. Monitoring smartphones is not easy and we certainly understand your frustration. Best, the TeenSafe team