• TeenSafe

Overview

TeenSafe has a rating of 2.11 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeenSafe most frequently mention customer service, free trial, and credit card problems. TeenSafe ranks 104th among Parenting sites.

  • Service
    6
  • Value
    7
  • Shipping
    2
  • Returns
    5
  • Quality
    9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • We finally put a stop pay through the bank, after their customer service failed to cancel the account.
How would you rate TeenSafe?
Top Positive Review

“Awesome App!”

Isabella S.
7/18/17

What can I say, been using it for 3 months now and have a great experience with this app. Am not a computer literate, but this app has helped me to keep my kid safe in this crazy modern world full of weirdos. With this app, I can track every step he takes and allows me to pause his phone and even lock it. I recommend this app to every parent looking forward to keeping their kids safe. TeenSafe is a great solution! Thanks for you great help TeenSafe.

Top Critical Review

“Scam alert!”

Kelley D.
5/23/22

This company is a scam do not buy! You have to buy the product and then it is uninstallable on iPhone. Spent time with apple upper management who said what teensafe was asking for is impossible. Then teensafe won't give a full refund and don't have a phone number to call.

Reviews (133)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user kelleyd77
1 review
0 helpful votes
May 23rd, 2022

This company is a scam do not buy! You have to buy the product and then it is uninstallable on iPhone. Spent time with apple upper management who said what teensafe was asking for is impossible. Then teensafe won't give a full refund and don't have a phone number to call.

Products used:
None of the product because it’s not an actual useable download. Apple said it’s impossible what teensafe was asking for.

Service
Value
Returns
Quality
Thumbnail of user lucasn29
4 reviews
14 helpful votes
June 15th, 2020

Teensafe should be reported as fake company and be taken out of Jabber this doesn't work as claimed. Just a waste of money and time. And i wasn't refunded either if this fails to work you wont be refunded, don't believe all the good reviews about this sites. Don't waste your money on TeenSafe use Hacking Clubs Full phone cloning
H a c k i n g c l u b s. C o m

Thumbnail of user samk295
5 reviews
13 helpful votes
June 8th, 2020

Before i purchased this i contact to ask for my device compatibility and i was told was compatible after purchased i realized its not working as claimed and i submitted a refund request but was not given dont trust them. I tried Hacking Clubs Full Phone Cloning to gets my service done.
Try this -- H a c k i n g c l u b s. C o m

Tip for consumers:
teensafe is a scam

Thumbnail of user isabellas17
3 reviews
0 helpful votes
July 18th, 2017

What can I say, been using it for 3 months now and have a great experience with this app. Am not a computer literate, but this app has helped me to keep my kid safe in this crazy modern world full of weirdos. With this app, I can track every step he takes and allows me to pause his phone and even lock it. I recommend this app to every parent looking forward to keeping their kids safe. TeenSafe is a great solution! Thanks for you great help TeenSafe.

Thumbnail of user kellyj312
3 reviews
12 helpful votes
October 24th, 2020

Working far away from home is very stressful before I started using the best monitoring team. Now from a country away I can view all my kids activities without being near the kids.

Hackers phone cloning. C o m

Thumbnail of user elizabethp268
2 reviews
6 helpful votes
March 4th, 2019

Teen Safe has merged into KidBridge. Teen Safe worked pretty well when monitoring my daughter (who is now 19). When I logged in, to monitor my 15 year-old son, the first thing they did was inform him that his phone was being monitored. Very PC company that doesn't want to infringe on your children's rights. Immediately cancelled. Avoid avoid avoid.

Thumbnail of user jessicam1580
3 reviews
4 helpful votes
June 27th, 2020

Teensafe provide active customer representatives before you purchased but after purchased i realized its a scam because the customer representatives never attend to me. Requesting for a refund is just a waste of time you will never gets one.

Thumbnail of user henrys314
1 review
0 helpful votes
December 3rd, 2019

Teensafe scam me out of my money and fails to grant me access to my target phone. I contact the support team but no assistance was rendered don't buy this run very far away from this. I used Solutionhackedteam Phone Spy app instead and I'm very happy I was given access to my wife's phone with just her phone number without touching the phone
Www. Solutionhackedteam. Com

Tip for consumers:
Teensafe won’t work

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinb356
1 review
0 helpful votes
November 30th, 2019

I will keep leaving a bad review on Teensafe until I receive my refund I bought this and I realized it's all lies not working as promised. I commend all Teensafe users to use Solutionhackedteam Phone Spy app instead and have access to their target phones with just the phone numbers only
Www. Solutionhackedteam. Com

Tip for consumers:
Teensafe isn’t working this is crazy

Returns
Quality
Thumbnail of user markk688
1 review
0 helpful votes
November 17th, 2019

Teensafe wish I could leave a worse review. This app won't work and you won't be refunded I wasted my time and money on this. Buyers of Teensafe should beware this app won't work instead use the best by contacting Mount who gives you access to your desire target phone with just the phone number only. I used Mount and I'm very happy he gave me access to all activities on my wife's phone without providing the iCloud information just with the phone number.
Email Mount here - *******@gmailcom

Tip for consumers:
Would love to leave a worse review on Teensafe

Shipping
Returns
Quality
Thumbnail of user ericp100
2 reviews
2 helpful votes
August 27th, 2017

TeenSafe just gets parents. TeenSafe Control has been a godsend. The app works! I brick my kids phones for bedtime and when they are out of line. No point in grounding them these days. You must call the customer service person I spoke with as I did get stuck on installing the thing, but in the end it was so worth it. I love the pause button and really dont know I did it before without it. I cant recommend this app enough.

Thumbnail of user lisaf320
1 review
1 helpful vote
June 13th, 2018

They get your credit card number and when you try to cancel through their website it does not process. When you realize they are charging you and call and try to cancel they cannot find you as a customer. When you dispute with your credit card they then can find you and send lies to your CC company saying they sent emails to confirm before charging. This is a scam company! Do not use!

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Very sorry that you’re frustrated. We have millions of parents who have used our services so we are by no means a scam. If you’ve canceled there is no way we can keep charging your credit card. Please send me your email address and will check into this for you. You can email me at ruth.doering@teensafe.com.

Thumbnail of user andersonj5
1 review
0 helpful votes
November 30th, 2019

Teensafe is not working as claimed all advertised features doesn't work as claimed. Don't waste your money on Teensafe instead use Solutionhackedteam Phone Spy app and have access to your target device with just the phone numbers only without you touching it
Solutionhackedteam phone spy app is the best to use
Www. Solutionhackedteam. Com

Returns
Quality
Thumbnail of user mellissaa
8 reviews
0 helpful votes
August 28th, 2019

Don't use this app cause they successfully collected money from me claiming they will be giving me remote access to all details I read about on their website but they only collected my money and provided me nothing from my husband's phone, this company is completely fraudulent and I won't recommend anybody using them cause they will end up collecting money from you and providing you nothing, Absolutely nothing.
All thanks to positive reviews I saw here about this cyber security firm EDWINCONSULT, immediately I contacted them and explained all details I wanted on my husband's phone, they asked me few questions pertaining my intention towards doing this which I truly answered, surprisingly within an hour I was given access to all I had wanted on his device, I was given remote access to all
Emails
IMessage
WhatsApp conversations
Text messages
Call logs
GPS and location
Facebook password
And I could see all ongoing activities on his device.
This was truly a remarkable service, I was truly overwhelmed about the whole thing because I never had to touch or install anything on his cell, I'll recommend them to anyone in need of effortless and effective spying services, they pay close attention to details and always deliver
Simply Call/text: *******269
WhatsApp: *******045
Email: *******@gmail.com to contact them.

Thumbnail of user stephanieb124
1 review
9 helpful votes
January 3rd, 2017

I took an hour out of my day and installed this app on both of my teens phones. I saw text messages and was able to see deleted texts and even block apps. However, the positive reviews on here have to be their employees making things up. I also wanted this app to restrict time and pause while my daughter is driving. When I couldn't find a tab to access these controls, I sent an email, and guess what " we're sorry, we have not completely gotten the functions up and running yet". Disappointing! Uninstalled and cancelled my subscription after two hours!

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Sorry you had an issue. When Apple and Google issue operating system updates our team works very hard to update our software as soon as possible. There are times when this takes longer than we like and some functions are not available. The pause function is currently working but understand your frustration that it wasn’t when you wanted to use it. Best, the TeenSafe Team

Thumbnail of user chrisr214
1 review
4 helpful votes
March 8th, 2017

You only get all of the updates from your kid's iphone at night, when its charging, and there is nothing else going on. THis is entirely useless for what parents need it for. We need to know information now. If I had 24 hrs where I could trust my kid, I would not be using software like this at all.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Chris,

We understand this issue for you. Android and Apple’s operating systems are very different. TeenSafe on Android updates all the time. There are limitations from Apple’s iOS that we wish weren’t there. The monitoring still helps parents with insights to manage through the digital safety minefields. Best, the TeenSafe team

Thumbnail of user hillaryf9
2 reviews
2 helpful votes
May 17th, 2018

I see people saying it's a scam, it doesn't work... but it does work... at least for me it does. It allows me to know where my daughter is physically and at least that gives me some sense of relieve.

Thumbnail of user kevinh207
3 reviews
3 helpful votes
January 4th, 2018

I use this app to help me keep "an eye" on my youngest daughter who is 13 and loves to play on her phone. She just changed schools and is meeting new friends, and as a parent I like her to be social, but it always makes me uneasy to not know who she is hanging out with after school before I get home. The app works fine, but I would make it easier to navigate.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Appreciate your input, Kevin. Technologically what we do is difficult. We agree and wish it could be easier to navigate.

Thumbnail of user maribethb
1 review
2 helpful votes
February 20th, 2018

The Florida school shooting has me thinking of how difficult it is to raise kids and keep them safe nowadays. I am a proactive parent and with a tool like TeenSafe I can monitor a bit more my child and who she hangs out with and what other kids are saying. It's a way to be part of her world from the outside and know when to act.

Service
Value
Quality
Thumbnail of user heatherz10
1 review
4 helpful votes
July 5th, 2017

Wanted to give 5 Stars. I have used this app for years and really have loved it. Some quirks but it was overall good! But now... every time I go on there, we get locked out and password has to be changed. My daughter gets frustrated as a teen that this keeps happening... and so am I! So now I don't go on there. Reason I got the app to begin with was to monitor! I Can't! Still paying and hoping it gets fixed so I don't have to cancel. I know it's a issue with Apple, but hey most of us have Apple so something needs to be done and quick!

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Thanks for letting us hear from you so we can respond that there is hope. Our highly experienced engineering team has been working relentlessly on this and are confident they’ve discovered a workaround to the industry-wide iCloud lockout issue affecting our subscribers. However, writing the code, debugging and Q&A testing will take time. Can’t give an exact date but the team feels a resolution will be rolled out. Thank you for your patience as we’d love that 5-star review once resolved! Best, the TeenSafe team

Thumbnail of user shelbys27
1 review
0 helpful votes
October 21st, 2017

I like the fact that I can review my daughter's text-- including her deleted texts. That is incredibly helpful.

However, the fact that they don't allow images to be displayed drives me CRAZY. The explanation they give on their site is weak. "Maintain consumer confidence and protect kids and families." What? That is why I have this app-- to try to protect my child. There could potentially be VERY inappropriate videos, images, etc that my daughter could be exposed to. I am very happy with the ability to monitor texts but I'm starting to wonder if $14.95/month is steep if I can't get a full picture of what she's involved in and exposed to.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Shelby,
We share your frustration on not being able to help parents with the important service of monitoring photos. Each state has differing laws regarding storing and sharing potentially illegal photos of minors. We recommend parents review the laws in their state and talk to their teens and tweens as the kids may be placing themselves in legal jeopardy for keeping and sending inappropriate photos. Unfortunately, these laws can also apply to TeenSafe. We understand how challenging it is to be parents in this digital era and appreciate your being a digital safety savvy parent. Best, the TeenSafe team

Thumbnail of user amyq5
2 reviews
1 helpful vote
September 18th, 2018

I wish I read the reviews first. This worked the first day and it will no longer show newer info. I've e-mailed and called multiple times for them to keep giving instructions that don't work. Now they are saying it's a problem with the 2 factor authentication on the iPhones that they are working on. Apparently they've been "working" on it for a LONG time according to reviews. Looking for something new. This app sucks. Going to request a refund.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Amy,
Sorry your experience wasn’t successful. We continue to work on solving the issues affecting our service. What we do is very difficult and most other monitoring apps face similar challenges. Please let us know if you’ve had any issues with your refund. Email Ruth.Doering@TeenSafe.com

Thumbnail of user lfg1
1 review
10 helpful votes
May 29th, 2016

This is a service that, if used properly, can be such a useful resource for child safety. I was shocked at some of the naive mistakes my son was making online. Remember, it's not always your child but who influences them. You will have the ability to read deleted texts. While it's true, you can't always get proper contact name and every single deleted message (just the shredding of iCloud data then piecing back together) you get enough information to know what's going on.

You can't access photo or videos. If you want to access Snapshat use MSpy as a separate tool. This, for me, is the biggest downfall. The other would be missing some of the deleted messages although I understand how this happens thru iCloud.

I notice some of you are saying they aren't giving money back if cancelled or customer service is faulty. I must say, I've never had that problem. It's something to download on your desktop or laptop in my opinion. You can always send customer service an email and they respond quickly. Also during normal business goes they're always available to Chat w you right then. Try those avenues if you are having trouble.

Former teacher and mother

Thumbnail of user mylindal
2 reviews
8 helpful votes
August 20th, 2015

I initially had trouble during my free trial and was able to get support on the phone right away. The problem was I needed to keep my son signed into iCloud. After convincing him, I was able to look at his texts. It was awesome. And then it wasn't.

After a few days went by I could no longer get his texts, even the old ones that I already read. The data update button disappeared. I could locate him though, which wasn't that awesome since he is upstairs in his room.

Not wanting to waste my time with customer support, I remembered what fast service I received when I called before. I begrudgingly got my phone hoping for the same. No such luck this time. I listened to some jazzy tune featuring the Xylophone over and over again while on hold for quite awhile. Bored, I happened upon this review site and read that I was not alone in my frustration.

Save your monthly $15.

Thumbnail of user bradj35
1 review
2 helpful votes
June 27th, 2017

As many have mentioned the account will get locked out. To get around it I only check texts once a month then reset the account. I realize much of this is on apple. My issue now is the data is really behind. Almost a month. Hopefully this stuff gets fixed soon or it simply won't be worth it.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Brad, thank you so much for your patience and please know we are working daily to resolve. Just wish you had an Android as you'd be a happy customer. Best, the TeenSafe team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

TeenSafe created the first parental iPhone monitoring solution and is the iOS and Android service of choice amongst families, with over one million sign-ups to date. TeenSafe? ۪s secure technology provides parents with the tools to safeguard their childr...

Company Representative

Thumbnail of user ruthd30
Ruth D.

How do I know I can trust these reviews about TeenSafe?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TeenSafe?