It worked for a day, then stopped updating even though the phone is backing up to the cloud. Customer support was slow to respond and completely unhelpful. They will not refund my purchase for a non-working product. It's a complete rip off and I'm sorry I wasted my money but don't waste yours.
Kristen,
Just heard from our CSR manager that the refund issue has been resolved. Our apologies for the delay. Monitoring smartphones is not easy and we certainly understand your frustration. Best, the TeenSafe team