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Anissa g.

Contributor Level

Total Points
86

1 Review by Anissa

  • TeenSafe

5/3/17

This use to be good but now my kids get locked out of apple ids at least 3x a week. I followed TeenSafe directions to supposedly fix this (which took me over 4 hours) to create new apple ids uninstall reinstall and still being locked out of their phones. I called support and they don't even know how to fix it. What a nightmare and waste of time.

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Ruth D. – TeenSafe Rep

Anissa,

We are very sorry that you are having this issue -- in rare cases, the process they took you through doesn’t resolve the problem and is still being researched by our engineering team.

Apple issued an iOS update at the end of April in response to hackers threatening iCloud accounts http://fortune.com/2017/03/22/apple-iphone-hacker-ransom/ This is an industry-wide issue affecting not only TeenSafe subscribers. We also have many iOS and Android users who are not encountering this issue.

For more information on the issue we recommend that you visit:
1) There are many iPhone users not using monitoring software who are having a similar issue
http://www.msn.com/en-us/news/technology/apple-is-unexpectedly-discontinuing-apple-music-and-icloud-subscriptions/ar-BBA2Bkd

This is a top priority for our iOS subscribers, as Android is currently not experiencing any issues. Please contact our TeenSafe customer service reps (800)245-8598 for any further help.

Best, the TeenSafe team

Anissa Has Earned 6 Votes

Anissa G.'s review of TeenSafe earned 6 Very Helpful votes

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