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I used this to monitor my daughter's texts, but it kept locking her out of icloud and requiring re-sets. I wasn't getting up to date information until icloud backed up manually for me. I couldn't even locate and monitor her texts when she was away for spring break, which was one of the main reasons I wanted it.
Jennifer L.'s review of TeenSafe earned 4 Very Helpful votes
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Jennifer,
We are very sorry that you are having this issue.
Apple issued an iOS update at the end of April in response to hackers threatening iCloud accounts (read here). This is an industry-wide issue affecting not only TeenSafe subscribers. We also have many iOS and Android users who are not encountering this issue.
For more information on the issue we recommend that you visit:
1) There are many iPhone users not using monitoring software who are having a similar issue
http://www.msn.com/en-us/news/technology/apple-is-unexpectedly-discontinuing-apple-music-and-icloud-subscriptions/ar-BBA2Bkd
2) For some iPhone users, we have found a way for TeenSafe users to resolve https://www.teensafe.com/blog/deal-icloud-locking-childs-phone/
However, in rare cases, the above process doesn’t resolve all situations and is still being researched by our engineering team.
This is a top priority for our iOS subscribers, as Android is currently not experiencing any issues. Please contact our TeenSafe customer service reps (800)245-8598 for any further help.
Best, the TeenSafe team