Amanda L.

I purchased a yearly subscription for this service. About 10 minutes later, I realized the two factor authentication required to be disabled for this to work correctly was not something I was able to disable from my son's iphone. Apparently that is a common problem and we can't bypass it. So I immediately emailed and requested a refund from the company. I was sent an auto reply. Okay. Later I was sent an email that the customer service center is located in the Phillipines where a natural disaster occurred and there would be longer than usual wait times. Okay. Understood. A week later I hadn't heard... so I emailed for an update on the status of my refund. I was again told there is a longer time to wait due to the natural disaster... okay, but shouldn't someone have figured out how to handle this now that it is taking this long to get back up and running? Now I am nearly a month out. I again emailed for an update-- was told they could offer me a partial refund. I told them that was not acceptable as I had never even used the product so I need a full refund. I was then sent an email telling me to try A, B, C to see if that would fix the authentication issue. I responded and advised customer service that I would not be doing that since the solution was offered a full month since I initially emailed them regarding the issue in the first place. I was then told the only way to resolve this issue was to try the steps because they would not be refunding me. I again emailed them and told them that was unacceptable and I demanded a FULL REFUND. I just received yet another email asking me if a $100 refund would be okay. NO IT ISN'T. I want the full amount as I was never offered any type of solution initially, no one reached out to me at any time- I always had to contact them, and now they want to play some negotiation game with my refund. DO NOT PURCHASE THIS APP. IT IS A SCAM AND THEY WILL RIP YOU OFF. AGAIN, DO NOT PURCHASE THIS PRODUCT. THE COMPANY DOES NOT CARE ABOUT IT'S USERS AND THEY CERTAINLY DO NOT CARE WHEN THINGS GO WRONG- THEY DO NOT CORRECT SITUATIONS IN A TIMELY MANNER.