Had this app for FOUR months and it never worked completely. I was able to see text messages okay (but I had to do a back up manually even though it was plugged in to charge every night.) The pause button never worked. Called multiple months and it was never corrected. Child can still receive and send text message even in HEAVY mode setting and pause. They did say they knew that was a problem but no fix for it. Decided today that I wasn't going to pay for it another month. After several hours with various CSR's and a supervisor I was told to reset the phone. Seriously? If you load it, be warned, you'll never be able to unload it. There is no way to remove it.