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I have used TeenSafe in the past with no issues and now it is worthless. I have had to change my daughter's Apple password so many times that I have lost count. As soon as I do it, the next day, the site locks me out again. I have worked with customer service several times to fix this and nothing has worked. I'm cancelling my account and looking elsewhere for a monitoring service. I have wasted enough time and money with TeenSafe.
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We understand that you are frustrated. Our team is working long hours to resolve this industry-wide issue affecting the successful monitoring of iPhones. We do not have this issue with Android.
Since early March we have been reporting several instances of Apple locking iCloud accounts. Apple locks iCloud accounts with no patterned or reason. They can lock instantly, or on one of several locking cycles which range from seconds to days. This is an industry-wide issue affecting everyone.
Apple followed the threats by hackers to wipe millions of iCloud accounts and the CIA documents publication by WiliLeaks about critical iOS vulnerabilities. These security measures provoked repeat Apple iCloud account locks of the majority of iOS devices users.
This is an industry-wide issue, not just TeenSafe. Our team is working hard to resolve and is confident in finding a fix shortly.