Tasca Automotive Group

Placed an order for parts showing readily available. A few days later got e-mail saying that one item is on the national back order no ETA. I agreed to cancel the item and ship the rest of the order that day. 7 days later no tracking, no order. Contacted to get an update and another item from the order is delayed. I canceled the entire order, walked into my local dealer ( placing the order online, which is a few $ more, yet no $85 shipping), and got the part right away. TascaParts poor communication, if it is not a scam definitely using the bait and switch or just lie tactics.

After 16 days of waiting on an order I contacted them to get a status update. They could not give me an estimated date they would ship the parts. Their answer was "after the order is processed". I then asked when the order would be processed, and their response was "Jesus would provide you an answer". This is not a good way to do business, I suggest avoiding this company.

I ordered the wrong part from this company & trying to return it has been a NIGHTMARE. There is NO working phone number for customer service & I was unable to send my message through the so-called "live chat". Per the instructions, I reached out via live chat AND by email and have yet to hear back from anyone regarding returning the item & getting a refund. The return instructions require an authorization code to be sent to the customer once the company has received an email or spoken to a representative. So... at this point no response to my email means no refund. Someone needs to do better in the customer service department. I hope by sending a message to the Better Business Bureau that it will speed the refund process up for me. Best of luck to you if you plan to order anything from this company. I give it 5 thumbs down!

I never received the part I ordered trough their site and there is no way to communicate with them.phone number sent you to the live support that is not working or always offline

Looked at several places online searching for a part because locally it would take a week for my dealership to get it. First place I looked at said it would take 4 days. GetOEMParts offered expedited service for $70. Placed order with them. Order stayed 'in processing' for a very long time - messages to them asking for an update went without reply, ignored. It took them 6 days to put the part in the mail (admittedly there was a weekend in the middle) with expedited service. When it arrived, it was in a box from the first place I looked at online, the one that said it would take 4 days. I basically paid them $70 to order it from this other company, take their time getting it in the mail, and then when I pointed out how slow their expedited service was, got refused any refund on the shipping cost. Terrible service from a company whose website claims 'Ridiculously Fast Shipping - We ship fast and we ship everywhere.' Would never do business with again.

I ordered a lower control arm for my car on 2/21/2023. I reached out on 3/1/2023 and was told it was on the way and would be there in 3-4 business days. I had tires put on my car anticipating the part would be there based on what they told me. I wanted to coordinate this due to needing an alignment for both the tires and the LCA and did not want to do it twice. I reached out to them today(3/14/2023), NINE business days later, and was told that "The part needs to be reordered. None in warehouse."

I NEVER received any email or phone call stating this. This is absolutely unacceptable and it actually pains me to write this review as I previously worked for Tasca and took pride in it being a very customer service oriented company.

Actually ended up finding the part on Amazon, for almost $50 less, shipped, with a 3 day delivery.
Never buying parts from them again and will not recommend.

These guys are slow but I received my order which was very well packaged. I received what I ordered. Will I order something from them again - I think yes, the price was good and I received my original spare parts.

First order came in 4 days and everything was in stock
Second order took two weeks due to them having to order an out of stock item, but they still warranted the price,

I can't complain because they were the cheapest by far on the internet

Thank you

Ordered a part and kept checking its status for six weeks. The explanation was it was processing. Gave up and ordered part from fordpartsgiant and got it in four days. Told TASCA to cancel my part and they said it was shipping. Got part today and they had crossed through the part number revision "B" on the box and wrote the part number revision "C" I ordered. The part had been repackaged and was missing a screw. Who knows what part number I received. The missing screw is a speciality item and has made the part install impossible. Can you imagine trying to get a missing specialty screw from TASCA. Good thing I got the correct part from fordpartsgiant with all the screws.

Wrong parts sent. Their website is a joke and chat doesn't work. They must be one of the biggest automotive scam places out there due to all the complaints.

Tasca Ford sold me a Jeep, long history short they service the Jeep three times at Tasca ford for same issue within the dealer warranty, at the fourth time the Jeep broke down they sent me to Tasca Jeep saying they weren't certified to work on Jeep plus my warranty had expired. Once at the Jeep location I need it a new transmission. They switched the transmission for a used one kept the Jeep for more than a month and still didn't fixed. Stay away from that place fraudulent Thieves

I ordered an oil filter connector 25'th of March. I got a receipt saying that I would receive shipping info 4 business days later.

I wrote to them 8'th of April asking for a tracking number. They said I should wait up to 2 days for the info.

I wrote again 19'th of April and they still haven't managed to send a simple oil filter connector.

So I can't recommend buying from them if you want your wares. My order #******* is still pending as of today.

PURCHASE WITH CAUTION!
On 5/24/19 I placed an order for a power window regulator/motor unit in which the original total was $50.20 with shipping.
On 5/28/19 I received an email to confirm VIN # on vehicle. On 5/29/19
I get an email stating that the part in question was now sold as two different parts and my total would be $476.43... NO WAY!
Upon cross referencing the two new part numbers they had listed on the invoice, one of the parts was a memory module for $383.46! This was something I did not even need!
Obviously I became VERY suspicious of this and promptly cancelled the order. I then was able to purchase the part in question directly from MOPAR for $56.45! I suspect something fishy was occurring here with this situation... if they deny this, I have all the emails to prove it. They should be investigated by state attorney general!

Terrible experience.
Never received the order or even an update. Contacted numerous times by phone. Finally received a response from Brad who provided a very sketchy response when I requested a refund.
Eventually I needed to go through my bank to file a claim to get my money back. Still waiting.
Will also be filing a report with the attorney generals office as this appears to be some sort of embezzlement scheme In which they take customers money, don't send out orders, and keep stalling the customers as long as possible. STAY AWAY!

I placed an expedited shipping order 10 days ago, and they still haven't shipped my parts or given me any updates in a week. They emailed me a phone number that isn't being answered, and the "live chat" feature on their site only allows me to send messages along with my email address and they say they will email me a response, but they don't. TascaParts.com is trying to blame all shipping delays on every parcel carrier, but I have been receiving regular shipments from all of the carriers with no problems. Here I am, racking up a crazy amount in Uber bills for over a week, and TascaParts doesn't even have the decency to give me any updates or respond to my messages. Never again! AVOID TASCAPARTS.COM!

Placed order (#*******)on the 31st of March. After inquiring why it was taking so long, I received the ole "in 24-48 hrs you'll get a tracking number"... that was a month ago. Its been TWO MONTHS since I ordered...
When you tell a customer your shipping their order and then you don't... thats fraudulent. Trying to get a refund. So far no response.

I ordered OEM GM rear corner step inserts for my 2020 Chevrolet 3500HD. Gave them the VIN# with the order. I received the wrong parts about 2-1/2 weeks after ordering. Contacted them about the error via email. They gave me a return authorization and told me they would email a return shipping label. I have not received. Several emails sent & I now get no response at all vs the 2-3 day delay with responses initially. We all know they never answer the phone. They are at the top of the search engines with so much potential but just don't respond. I don't understand.

I placed an order for a small part for my car. A month later, it was not received. I contacted their customer service three times with no response at all. Very disappointed. Seems like a scam company.