Tasca Automotive GroupReviews 105

Placed an order for parts showing readily available. A few days later got e-mail saying that one item is on the national back order no ETA. I agreed to cancel the item and ship the rest of the order that day. 7 days later no tracking, no order. Contacted to get an update and another item from the order is delayed. I canceled the entire order, walked into my local dealer ( placing the order online, which is a few $ more, yet no $85 shipping), and got the part right away. TascaParts poor communication, if it is not a scam definitely using the bait and switch or just lie tactics.

I never received the part I ordered trough their site and there is no way to communicate with them.phone number sent you to the live support that is not working or always offline

The Tasca dealership on Tarrytown Road in White Plains was single handily the worst dealership I have ever dealt with. Rude; Unprofessional. Tried to bait and switch me on the car I requested. Waited 4 hours in showroom, NO one ever checked in with me; just let me sit and wait and wait and wait. The first car I was to get was damaged; so I had to wait for a second one to be detailed; then wait for finance. I should have done finance while they were detailing the car. No one tried or cared to try OR EVEN SHOWED (even if not real) that they cared of tried to expedite. Finally at the end of the entire of the unpleasant time I spent there; the car was NOT the correct car I requested. The contracts were also written up for the wrong car...they just wanted to just bait and switch on me and get themselves a sale. They were the true conception of "used car salesman"...I wouldnt purchase a set of car mats from them let alone a car...ever...or tell anyone to go there. I ended up in a full meltdown of tears with NO ONE showing any sign of empathy; customer service. It was a terrible terrible experience. Would never use them for anything!

The part I ordered arrived damaged, and their customer service disappeared leaving me with no way to return or exchange the part. I never got anything but a busy signal when I tried calling the online parts department. The 'live chat' found on their Website isn't 'live' - it just tells you they'll get back to you within 72 hours, but then they never do. After nearly a month of being ignored, I finally had to reverse the charge on my credit card.

The reviews found here and elsewhere seem to be vary unfavorable towards this company. But the reviews found on the TASCA Website itself seem to be cherrypicked to only show positive reviews which looks very disingenuous to me.

Edit/update: Tasca apparently saw this review shortly after I posted it (according to email correspondence I received from them), and contacted me with an apology and to make arrangements to return the part for a refund. I was given a FREE return shipping label, and not too long after I sent the part back (2-3 weeks?), I was issued a 100% refund.

Wrong parts sent. Their website is a joke and chat doesn't work. They must be one of the biggest automotive scam places out there due to all the complaints.

First order came in 4 days and everything was in stock
Second order took two weeks due to them having to order an out of stock item, but they still warranted the price,

I can't complain because they were the cheapest by far on the internet

Thank you

These guys are slow but I received my order which was very well packaged. I received what I ordered. Will I order something from them again - I think yes, the price was good and I received my original spare parts.

I ordered a lower control arm for my car on 2/21/2023. I reached out on 3/1/2023 and was told it was on the way and would be there in 3-4 business days. I had tires put on my car anticipating the part would be there based on what they told me. I wanted to coordinate this due to needing an alignment for both the tires and the LCA and did not want to do it twice. I reached out to them today(3/14/2023), NINE business days later, and was told that "The part needs to be reordered. None in warehouse."

I NEVER received any email or phone call stating this. This is absolutely unacceptable and it actually pains me to write this review as I previously worked for Tasca and took pride in it being a very customer service oriented company.

Actually ended up finding the part on Amazon, for almost $50 less, shipped, with a 3 day delivery.
Never buying parts from them again and will not recommend.

DO NOT DO BUSINESS WITH THIS DECEITFUL COMPANY. We are out of state and put down a deposit to hold a truck and were informed by two employee's Dan Jordan in sales, and also Eileen Aquilante in internet sales, that our deposit would hold the truck while we waited on THEM to provide additional pictures. Our deposit was taken on Friday, and they sold the truck out from under us on Sunday. One sale manager tells me the sold sign was pressure washed off, what a JOKE! Then that they couldn't get the title. Then their general manager Matt Cabral comes back and says the hold was just for 48 hours and basically too freaking bad even though the deposit was placed within the 48 hours. This experience has been appalling. CLEARY THIS COMPANY HAS ZERO HONOR OR INTEGRITY. STAY CLEAR AND DO NOT GIVE THESE LIARS YOUR BUISNESS. Take your honest money to honest people which you will not find at Tasca!

After 16 days of waiting on an order I contacted them to get a status update. They could not give me an estimated date they would ship the parts. Their answer was "after the order is processed". I then asked when the order would be processed, and their response was "Jesus would provide you an answer". This is not a good way to do business, I suggest avoiding this company.

Tasca Ford sold me a Jeep, long history short they service the Jeep three times at Tasca ford for same issue within the dealer warranty, at the fourth time the Jeep broke down they sent me to Tasca Jeep saying they weren't certified to work on Jeep plus my warranty had expired. Once at the Jeep location I need it a new transmission. They switched the transmission for a used one kept the Jeep for more than a month and still didn't fixed. Stay away from that place fraudulent Thieves

I ordered a backup camera for my F250. The part I received was obviously used and not an OEM Ford part as advertised. No response to emails and when you try to call there system just disconnects you.

The company never send your order, please NOT LOSE YOUR MONEY, the order was made last 2 weeks, never respond the emails

I ordered the wrong part from this company & trying to return it has been a NIGHTMARE. There is NO working phone number for customer service & I was unable to send my message through the so-called "live chat". Per the instructions, I reached out via live chat AND by email and have yet to hear back from anyone regarding returning the item & getting a refund. The return instructions require an authorization code to be sent to the customer once the company has received an email or spoken to a representative. So... at this point no response to my email means no refund. Someone needs to do better in the customer service department. I hope by sending a message to the Better Business Bureau that it will speed the refund process up for me. Best of luck to you if you plan to order anything from this company. I give it 5 thumbs down!

Says "live" but you actually have to email them. Takes days for a response. Corrected address with them but they still sent to the wrong address. House number was correct but street number was wrong!

I've ordered stuff from tasca before, but recently I made an order for a part that said "in-stock", after two days of the order pending, they sent me an email update stating they didnt have the part and that it would and extra week before they got it to their warehouse. I then requested a cancellation, this was over a month ago... I HAVE STILL NOT RECIEVED A REFUND. Do NOT order parts from this company.

Ordered a part and kept checking its status for six weeks. The explanation was it was processing. Gave up and ordered part from fordpartsgiant and got it in four days. Told TASCA to cancel my part and they said it was shipping. Got part today and they had crossed through the part number revision "B" on the box and wrote the part number revision "C" I ordered. The part had been repackaged and was missing a screw. Who knows what part number I received. The missing screw is a speciality item and has made the part install impossible. Can you imagine trying to get a missing specialty screw from TASCA. Good thing I got the correct part from fordpartsgiant with all the screws.

I ordered from their website, almost two weeks ago. I've been billed for my item, yet received no item. I've sent numerous messages thru their website…. Never received a response. I've called their number several times, trying each of the extensions, one at a time…only to have the guy who actually answered say, "Well, I can't help you." AND THEN HE HUNG UP ON ME! These guys don't deserve anybody's business. Do yourself a favor, and use a company that actually wants to serve you, not TASCAPARTS.COM or GETOEMPARTS.COM

Ordered parts, was informed a week later that one part was back ordered and a week later that the other half was back ordered. Ridiculous