Tasca Automotive Group Questions & Answers

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Here’s what consumers have asked with answers from Tasca Automotive Group staff and previous consumers.

3 questions answered
67% answered in 1 day
Question:

How easy is it to get a hold of customer service at tascaparts?

Answer:

Hi there! Thanks for asking! Actually, emailing us at tpc@tasca.com or calling us at 1-800-598-1484 (M-F from 9 am - 6 pm) are the two best ways to contact us. We don' t advise messaging through social media because of inconsistencies in message delivery.

By Sarah S.,
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Question:

Hey tasca parts, i'm hoping these reviews aren't the norm. i was told 2-3 days to come in. i have tried emailing and calling. no answer??

Answer:

Hi, Mike - Thanks for contacting us. We have a long history of customer satisfaction and successfully process and ship several thousand orders a week - to very happy customers:-) Unfortunately, the happy customers are not the ones who like to leave reviews; so the reviews you are seeing (especially on this platform) are definitely not the norm. It takes our team about one to two days to process orders once they've been placed (please keep in mind that we are closed on weekends) and generally about three to five days to receive in special orders. We try to keep communications open with our customers and are open 9 am to 6 pm EST Monday through Friday. Our team definitely answers more calls certain times of the day than other times; if you are having trouble getting through, you may be calling during one of our "rush hours". We do have a call-back feature though so if you leave your number one of our Customer Service members should call you back. Thanks!

By Sarah S.,
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Question:

Is tascaparts a scam or a legit company?

Answer:

Hi, Stephen - We are definitely a legitimate company with a warehouse full of OEM parts. We're located in Cranston, RI and have been in the automotive business since the 1950s.

By Sarah S.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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