Hi, Mike - Thanks for contacting us. We have a long history of customer satisfaction and successfully process and ship several thousand orders a week - to very happy customers :-) Unfortunately, the happy customers are not the ones who like to leave reviews; so the reviews you are seeing (especially on this platform) are definitely not the norm. It takes our team about one to two days to process orders once they've been placed (please keep in mind that we are closed on weekends) and generally about three to five days to receive in special orders. We try to keep communications open with our customers and are open 9 am to 6 pm EST Monday through Friday. Our team definitely answers more calls certain times of the day than other times; if you are having trouble getting through, you may be calling during one of our "rush hours". We do have a call-back feature though so if you leave your number one of our Customer Service members should call you back. Thanks!