takealot.com

Terrible and condescending service from Takealot
I have been trying to sort out an order I placed since 9 September 2020. Nearly three weeks. My initial phone call was calm, patient, and querying why my order was cancelled but the funds had gone out of my account. After going back and forth with payfast and takealot, 5 different people, over two weeks it became clear that between the two companies, takealot would only do the bare minimum to "update" and taking as little responsibility of their sites workings as possible, claiming that I the customer must personally phone payfast to try and locate my funds.and both parties not really caring at all. To this date there is still confusion about where my funds are and whether or not payfast actually now owes me money that I had to pay back to them because of an issue with ABSA bouncing back payments.

The issue has now been escalated to the finance department because they still don't actually know anything.

Yes this complaint is as equally about payfast as it is about takealot, but I am disgusted by Takealot's lax approach to my issue as a customer that put my trust in their service.

I received a half hearted apology email from Riaan Rhodes at takealot, to which I responded that his apology is completely unacceptable.

Riaan Rhodes then phoned me, and proceeded to speak to me in a very condescending tone as if I were a child that didn't understand what the problem was.

I asked him if there was a reason he was speaking to me as if I were a child and if this is how they treat all their customers. I'm still not even sure what the purpose of that phone call was.

One thing is for sure I will never support takealot again.

Secondly do yourself a favour and never pay through payfast. (Its not actually fast)

Thirdly don't bother putting your complaints on the facebook page because its responded to by the man himself Riaan Rhodes. (Someone who really shouldn't be in customer care)

I started selling on Takealot 2 years ago. Everything was going well until I received return after return for the most ridiculous reasons. Customers allowed to open the products purchased, use it for days and send it back if they not happy with it. Torn and missing packaging, they are still allowed to return. Since last year October we have over 100 returns and we are not getting our stock back from Takealot. All they will give you is the backlog excuse. They do not reply to emails or Exceptions on your account. We have lost more than R90 000 in few months. They do not give a damn about their sellers. When they create a removal order for returns, and we send our courier to collect, the products are not ready or only a partial of the order can be collected. We have called them numerous times and send 30 mails, and still we get the pathetic backlog excuse. This is daylight robbery and they are getting away with it. No way of speaking to a manager or someone higher than the seller support working from home who say they will escalate to the relevant department. And NOTHING ever comes from that. We will now take this matter to media to warn people to not walk into this trap. Takealot will gladly take the R40 000 - R60 000 a month in fees from sales but will not do anything to assist in getting your stock back. This is absolutely disgusting behavior and we will no longer stand for this. This will and have sunk numerous companies and they just don't care. I think they forget where they started and how hard it is to grow a company in this current economy. For them its all about the money and themselves, nothing else.

Takealot lies, cheat and are not trustworthy to their clients. I will never buy from them again. Worste

They want money wen you buy bad then you don't get your product

They are like the ANC this day they take money bad not giving back