takealot.com

This online shopping site is by far my favourite since its inception, it has gotten progressively better and more efficient as time goes by. There are some great deals to grab always for every occasion and various items you need. Usually, the estimated day of delivery is met a day before and I have always been impressed with how quick and efficient they deliver on time. They keep you posted and updated and at any time can go and track the status of your shipment. Payments and reward bundles make it an ideal way to pay via different channels, such as ebucks etc. The packaging is always impressive and care is given to each and every product to ensure that it is handled with care.

TakeALot is one rubbish company. When you have to return an Item its a Hustle. The agents who answer their calls do not care about customer service. When you ask to speak with a supervisor they drop the call on you. You never seem to get help or have your query to be resolved. They don't care. Do not ever buy from this $#*! company.

Looking for a specific colour, Ash.found it on Take a lot...damn expensive... Lightened my hair before time and Guess what...money wasted the Ash hair dye didn't even work. Bought silver sjampoo and conditioner to go with it...what a waste of money.

Bought a 6 in 1 derma roller, Takealot sent a 4 in 1 derma roller and way cheaper than what I ordered! I had to use it as the return took too long. Told Takealot to refund the difference and they making it very difficult... back and forward asking for codes, then my details etc etc hence they prolonging the complaint to make me just leave it!

What a disappointment. I missed calls from them regarding my order delivery at 16:18 and returned the call at 16:24. The reason for them calling was to inform me that the driver was stuck in traffic, which I appreciated. What created this 1-star review is what happened next. At 16:31 I get an SMS to say that I am not available for delivery. Without any follow up phone calls to say they are there, the doorbell did not ring or anything. My delivery was just cancelled. This is after paying the extra R95 to have the order delivered today.

This is definitely the last time I will ever be ordering anything from them and I wish I had read the reviews on here before placing the order.

I ordered Baby 3 in 1 Stroller & Tricycle Blue with Canopy, and it was delivered on 19 August 2023. The first picture is what I ordered. The second and third pic is how the box looked when it was delivered. Fourth and fifth pics that is how some of the parts looked. I was really disappointed. I request takealot to check, evaluate, and verify what is sent to their customers. It is really demoralizing to purchase equipment or anything that can be purchased from takealot for returning it. My grandson likes this baby 3 in 1 Stroller and Tricycle blue with Canopy, but the quality of this troller is up to zero.

Very rude call centre agent who could not understand directions re delivery. They do not deliver unless address is on Google Maps. Have to deliver within a certain time so do not make an effort to find a place

USELESS USELESS. They changed my delivery date 3 times already. Wish I could give them -1. My international parcel comes earlier than local services. To top it up when I phone the dates just get moved out. I rather pay import fees than know at least my parcel arrives on time, most of the time earlier to me as the client. Very disappointed in Takelot groups service and the customer experience they offer.

Takealot has jumped from 10 out of 10 to 1 out of 10.

At first you used to get notified where and when your delivery will be delivered via text. That is no longer the case.

The delivery date stipulated is not adhered to and there is NO communication to notify you why there is a delay.

As a loyal customer this is really bad service especially once you have set the benchmark so high.

Perhaps they should stop outsourcing on franchises as that is not working at all.

I ordered a delonghi coffee machine worth R8000 but they delivered 3 cloths. Now the process starts in trying to get it sorted. Call centre is useless. They referred my to the app to sort it out. The order was supposed to take 3 days to deliver, I waited 2 weeks and still got the wrong product.

Bought an xbox series s off takealot the advertisement said that you get fifa 23 with it after paying for the item and going back to have a look at when its being delivered saw that fifa doesn't come with it i chose takealot because I thought it would be better than buying off of a bunch of different stores and they are saying that i wont get it after send proof that i should get it ill never buy anything off takealot again high dissatisfied with their service and i cant wait for amazon that in my opinion will shut them down after being in the US they are just much better

Paying a monthly fee on an approved seller account and we can't even seller in stock goods due to lake of seller support, unable to transfer stock from one TSIN number to a other... it has been 2 months that stock has been delivered at both DC's and we cant even do one sales... There is no escalation process then tickets are closed unresolved.

I have bought from Takealot many many times and can truely say they are great, return process is very easy and when I had a problem with one of my deliveries before Christmas it was sorted no problem. I will definetly keep buying from Takealot. Courier guys are great, Takealot staff very helpful. All around great company.

First tv was damaged on arrival send back tv

Second tv came 2 weeks later and sam tv was delevired with broken box not even sealed and now tv is out of stock how bad can takealot be customer care doesnt even care now i must sit with tv for how many months until they resolve the issue dont buy any goods on takealot as they dont handle your product with care that you bought so how do you know you even get new stuff as the boxes are wet and not even sealed properly

Same tv being brought back after inspection and they say its a replacement bad bad bad!

Dedepu scuba set pictures give false impression of what you get backed up by the actual "What's in the box" list is different to what you get
I send a review warning people to be careful and it's rejected
It make wonder how many negative reviews are rejected

I cant believe the dishonesty of Takealot which pretends to have provided me with 2 same deliveries on the same day, charging me for both. I only received one and asked them to provide a proof of a signed for delivery. They cant and refuse to reimburse me for the fictitious second delivery which made me loose R2000. That how the fraudulent takealot makes its money

I bought a carpet/ rug online from take a lot. Once again they have sent me the wrong item. Either an item is not working or the wrong item is sent. I am waiting over a month for my refund yes over a month.

I bought a New nestling table, I received a used sub standard table. I took photos as proof direct after it was delivered. The big table eventually collapsed. On returning it to them they refused the return. I am now without the items and my money, as they claim it was returned to me by DPD Laser courier. The courier claims it was delivered to somebody called David. I have to date not received anything back. Endless emails send, you are lucky to get a redsponse in about two weeks of begging. The service is very poor. I got nothing resolved to date. I will not recommend buying from Takelot as you get no service and assistance when you have a problem

I orderd a projector from Take-A-lot.com and when it came to deliver the projector it was misplace/send to a wrong destination. Customer service can not assist you and keeps on escalating the problem without any good viable information. I will not use Take-a-lot.com again and spread this message to every body I know.
Its pathetic. Hopefully Amozone will take its place.