I have been buying several items from Takealot, and I'm really very happy. Constant communication and Speedy deliverries.
I used to buy from them a lot. But recently something changed. Now products don't get delivered on time. You wait and wait, and they keep on wasting your time. They don't take ownership of a problem and fix it. Very frustrating and not worth it. Just buy from amazon instead -- they are flawless and super reliable.
Still no concise information regarding my order with takealot, nor any movement on the tracking system or indication of delivery,
all your competitors are able to give a clear and precise delivery date, even SAPO has a more reliable tracking system and to top that delivers quicker too.
based on your customer feedback on various platforms including facebook & hellopeter You can see that 99% of your complaints are due this lack of communication, unreliability and bad customer service all stemming from the same cause.
I have been a loyal customer since Kalahari days but with each order things become progressively worse. and it seems that you are in no way intent on heading the voices of your supporters.
this is really not wise as more and more competitors emerge offering the same products at the same or similar pricing with more effient delivery,concise tracking and better all round service.
your call centre agents could learn from government departments, you tracking and delivery could learn from Sapo all in all im very dissapointed and feel ill be forced to take my patronage elsewhere which is sad for me given all the years Ive remained a client and all the people Ive recommended use your shop.
This is not on I was promised delivery within this week
This online shopping site is by far my favourite since its inception, it has gotten progressively better and more efficient as time goes by. There are some great deals to grab always for every occasion and various items you need. Usually, the estimated day of delivery is met a day before and I have always been impressed with how quick and efficient they deliver on time. They keep you posted and updated and at any time can go and track the status of your shipment. Payments and reward bundles make it an ideal way to pay via different channels, such as ebucks etc. The packaging is always impressive and care is given to each and every product to ensure that it is handled with care.
Takealot does not fail to please. They notify you by email about sales and discounts and have flash sales with items going for 70% off etc. Once an item was out of stock after I already ordered and paid for it and they emailed me the next day and asked if I would like a Takealot voucher worth what I paid for the item or they would refund me in full. I even bought my laptop from them and it was delivered safely. Keep it up Takealot !
Tip for consumers: Apparently if you choose the Cash On Delivery option, the item can be delivered the next day. If a variety of different items are bought and paid for via credit card, the delivery can take a week or two.
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