takealot.com

I like takealot, and use it often.

It has some issues that you should take now of:
1. They do not properly package the goods. Your items will rattle around in the box while it is being delivered.
2. There are a lot of fake sellers, selling an inferior version of a product for a cheaper price.
3. You need to keep the packaging for returns.

Broken or incorrect items can easily be returned at no costs.

I do alot of buying on this site of a large variety. Never a problem if an item is faulty or not as described. I don't have to complain just contact them & it's sorted immediately. What a pleasure.

They impose strict rules on sellers, yet do not keep to their own service level agreement. They are perpetually late on their 3 to 5 working day response times, sometimes they take a whole month to respond.
They lost or damaged 20% of our stock, and only offered to reimburse about 7% of the market value.

Keep away from this ecommerce site.

Bought a laptop from Takealot.com as a gift for someone, we were not even able to install the software as the machine was faulty both with software errors and glitches and the internal hardware was audibly faulty - making strange mechanical noises constantly. I logged a return, and they are not willing to credit me or update me on anything about the situation

These guys have no regard for their customers, and they act like they're number one in SA, while everyone is complaining about bad service, receiving second hand or faulty goods.
I got second hand goods twice from these guys. They are pathetic. Spend your money elsewhere.

Takealot has become the new Wish.com

Same items with different prices. You really need to go through pages upon pages of the same items to check which item is cheaper.

Some items show 30-40% discount. But when scrolling further its at a cheaper price without the discount/promotion.

Logged a return and replacement, they credited my takealot account. But item is still available for purchase on the app.

It amazes me that this business is still in business. Don't attempt to expedite delivery from this lot as they incompetence is beyond comprehension, that fact that they cannot evens reach their drivers or tell their real time locations, let alone the delivery "team" that attempts to help solve your situation and then just tell one sad story after the other when they cannot evens arrange the simplest of meeting to pick up a package on the drivers route. Useless this bunch, last time ever and I hope that Amazon rubs their faces in it when they arrive in SA. Now I just hope that the products that I bought is not as $#*!ty as their delivery service.

Note deserving of a star...your shareholders should fire your CEO and leadership team

Takealot does not fail to please. They notify you by email about sales and discounts and have flash sales with items going for 70% off etc. Once an item was out of stock after I already ordered and paid for it and they emailed me the next day and asked if I would like a Takealot voucher worth what I paid for the item or they would refund me in full. I even bought my laptop from them and it was delivered safely. Keep it up Takealot!

I purchased an oven for R*******, and it has taken more than a month of frustration to get my money back.

Details aside, just be aware that should you have any problem with a Takealot order, the only access you have is via email, website or call centre.

Emails get answered by a different person each time, and each one doesn't understand the problem from before.

Call centre agents have very little impact, and you can't speak to a supervisor.

Website is of little help - if there is no progress on your return/refund for a week or two or more, there is no way of escalating your problem.

In short, when Takealot works, it works well, but if you develop a problem, you are in for hours and hours of frustration and anxiety.

Stay away from Takealot for big ticket items that you can't afford to be without.

I purchase from Takealot regularly. Recently I received a product that was broken but haphazardously repaired. The replacement was not much better. They refused to publish the review. Understand the reviews are not a true reflection of the product and Takealot actively skews those reviews - which is not too honest so can they be said to deal with their clients in good faith? You decide.

Takealot was always good and reliable. I always get my goods, but many times it is incorrect items. Up until now they were fast but now no answer to calls or even mails. I placed orders delivery was supposed to be today, but it isn't out for delivery yet. I called and asked for assistance they were supposed to find out and call me back, but they never

What made my experience exceptional "Thandokazi M" made a promise to me and sent me a email and kept the promise up until the Delivery to my door step. Thank you Thandokazi M I wish we had more people dedicated to there work like you are... Keep up the good work. Regards Clark James.

Takealot is good in their timely delivery and they do have good deals at times. But sometimes they send the wrong product and their returns take time and effort to conclude.

I received my items today. I ordered two screen protectors, a phone cover and two phone stands. The phone cover was perfect. The phone stands we have not used, but we have hope. The one screen protector is good, but it's not what I expected. I ordered a privacy screen protector and it's not privacy like it said. It's from privacy premium tempered glass. The box had two options wet and dry wipe to clean the screen. The wet wipe was not wet as expected, which was quite disappointing. The other screen protector was broken when we opened the packaging. We were disappointed as we already had taken out the screen protector. We hoping to do a return.

Went on to Takealot a few weeks ago to price a gas kettle. Was R399 normal price. Decided to wait until Black Friday / Blue dot sale. Went on line on Black Friday to see that it is on Blue Dot sale - less 20% but the normal price is now R499 and the 'sale' price is R399. Not impressed.

I have been waiting over a month and payed half of the cost of my order in shipping, yet have still not received a working product. They don't keep the stock they advertised and have a useless customer service who are almost impossible to contact

Regularly happens now that Takealot waits until the delivery date that the order will be delayed by another 2 weeks. This is usually because of one item in the basket which delays the whole order. Systems don't allow for partial deliveries or collections and their official response is always a non sensical "the instructions has been drop for the order to be delivered"? They don't own the products they sell, so essentially they are just in the middle to facilitate the sale with customer service. They know zero about customer service - once you pay you are at the mercy of their poorly designed systems! Advice - never group order together, break it up to just over R500 each!