Kirsten H.

Terrible and condescending service from Takealot
I have been trying to sort out an order I placed since 9 September 2020. Nearly three weeks. My initial phone call was calm, patient, and querying why my order was cancelled but the funds had gone out of my account. After going back and forth with payfast and takealot, 5 different people, over two weeks it became clear that between the two companies, takealot would only do the bare minimum to "update" and taking as little responsibility of their sites workings as possible, claiming that I the customer must personally phone payfast to try and locate my funds.and both parties not really caring at all. To this date there is still confusion about where my funds are and whether or not payfast actually now owes me money that I had to pay back to them because of an issue with ABSA bouncing back payments.

The issue has now been escalated to the finance department because they still don't actually know anything.

Yes this complaint is as equally about payfast as it is about takealot, but I am disgusted by Takealot's lax approach to my issue as a customer that put my trust in their service.

I received a half hearted apology email from Riaan Rhodes at takealot, to which I responded that his apology is completely unacceptable.

Riaan Rhodes then phoned me, and proceeded to speak to me in a very condescending tone as if I were a child that didn't understand what the problem was.

I asked him if there was a reason he was speaking to me as if I were a child and if this is how they treat all their customers. I'm still not even sure what the purpose of that phone call was.

One thing is for sure I will never support takealot again.

Secondly do yourself a favour and never pay through payfast. (Its not actually fast)

Thirdly don't bother putting your complaints on the facebook page because its responded to by the man himself Riaan Rhodes. (Someone who really shouldn't be in customer care)