When so many other clothing companies offer free shipping (at least with minimum purchase) and free returns, why doesn't Sundance? It's ridiculous that I paid almost $20 in shipping and then had $8 withheld from my return for shipping. Obviously, these are inconsistent fees, but I shouldn't have to pay for either. I took a chance because all 3 of the dresses I ordered appeared worth it on my computer screen. Mistake. $30 mistake that won't happen again. None of the dresses looked as nice in person, so they all went back.

I'm disabled and rely on the convenience of catalog shopping since my mobility is limited and malls are tough for me. No matter how soon after recieving their catalog when I call too order something, they are out of what I want in my size with no restocking of item. I"ve been very disappointed on several occasions. While the quality and uniqueness of their clothes is very appealing too me, the inability to purchase them is frustrating. So I have requested too be taken off their mailing list. After a couple of years, of routinely being unable to get product, I thought perhaps the purchasing staff would have figured out what styles and sizes are popular and do a better job at ordering appropriate quantities. Goodbye Sundance.

This was my 1st time ordering from this catalogue. I ordered 3 items totaling almost $300, when they arrived the items were smaller than had been advertised and did not fit properly so they were returned in original packaging. Not only do they charge you to ship the items back but then in the small print after they return him it says up to 30 days before you could receive your money back! This is absolutely unacceptable in today's online shopping climate. I definitely will not be ordering from them again.

I always read the reviews prior to purchasing anything. When I read the negative reviews for Sundance, I thought the people that complained we those who just like to complain. Not so. I actually spent over $500, spent $20 on shipping and then sent everything back because their fabrics were super-cheap! I can't believe they have the audacity to charge what they do for their product! After opening each package, I wrapped it back up and sent it back the next day using their "convenient" return label, which was anything but as I sent the items back almost 3 weeks ago and still haven't received a credit to my card. In the end, it cost me $32.99 just to try on their ugly clothes. ***UPDATE***I FINALLY received my refund May 15 for my order that was place on April 10 of which was returned the day after I received it! They also added it may take another month to show up on my statement! Horrible, horrible ugly and horrible!

I ordered what they call a tiny treasure cup. $15 which added up to $21 with shipping. It looks like a five year old made it. It's supposed to have colored crazing on the bottom of it. This one had a speck of paint in the side of the thing. So bad I threw it away. I am one busy woman and have no time to hassle shipping it back and getting dealing with poor customer service. I simply will not ever purchase from Sundance catalog again! Lesson learned.

This company has the absolute worst customer service I have ever experienced from a catalog company. Merchandise takes months to receive and no updates are sent by them to let you know what is going on with your order. This final time, I waited over three months with no information given about the delay until I sent them email inquiry's. Three inquiry's. Always some "canned" form letter is sent and never with any pertinent information as to when you will receive the item. Finally, I was told they weren't going to send me the item and gave some lame excuse as to why I had to wait so long for nothing!

Sundance also profits from their S&H charges. They charge a lot for delivery! Way more than is reasonable.

I don't think Sundance cares about their customers at all.

I have been a customer of this Company for over a decade and I am officially boycotting this ridiculous business. The clothing is way over-priced, shipping rates are a clear rip-off, speed of a refund takes up to 3 weeks. Perhaps Mr. Redford should talk to the CEO of Zappos and learn their secrets to successful business, happy customers and positive follow-up experiences. NEVER AGAIN... I'm still waiting for my refund. Maybe I'll get in time for next Christmas to take my business elsewhere.

WOW! Numerous calls to locate a package that never arrived. It was finally deemed a "dead package." When it was returned to their warehouse, I was promise multiple (three) times they would resend express over night delivered to me home, without the delivery charges to me account. I never came. The last call I made I was blamed "you are the one who made a computer order and input your address." She made absolutely no sense! Cancelled... We will see how long the refund takes.