The fees associated with these products is too expensive. I've ordered two times from this company. On the first order, the loop fastener broke within a week of receiving the product. On the second order, the clothing was very oddly shaped so I returned everything. I ended up paying $30.00 to try on pants that looked ridiculous. I would not recommend ordering from this company unless you are 100% sure you know that the items will fit.

I always read the reviews prior to purchasing anything. When I read the negative reviews for Sundance, I thought the people that complained we those who just like to complain. Not so. I actually spent over $500, spent $20 on shipping and then sent everything back because their fabrics were super-cheap! I can't believe they have the audacity to charge what they do for their product! After opening each package, I wrapped it back up and sent it back the next day using their "convenient" return label, which was anything but as I sent the items back almost 3 weeks ago and still haven't received a credit to my card. In the end, it cost me $32.99 just to try on their ugly clothes. ***UPDATE***I FINALLY received my refund May 15 for my order that was place on April 10 of which was returned the day after I received it! They also added it may take another month to show up on my statement! Horrible, horrible ugly and horrible!

As a special purchase, I decided to buy a pair of Melina shorts listed in the latest Sundance catalog. They were fairly expensive, but would have been worth it, IF properly constructed. Instead, I was appalled. I wear a size 4, and am normally proportioned. If I had a flat butt and a big protruding stomach, they would have been dandy. Yuk. They were a horrible fit for someone normally proportioned, and were a whopping waste of money for me, as I have had to pay $22.00 in shipping and return charges for a substandard garment. I do not recommend Sundance, and will take my business elsewhere.

Ordered a $38 tee shirt - shipping charge of $7.95. Shipped in a plastic bag. Tee shirt material cheap - size was too small. To return shipping charge $7.95. So, after paying for postage my refund would be a bit over $23. Not worth effort. Will donate tee shirt to Salvation Army. Sundance requested a review - which I provided. Got an email response from Sundance advising my review did not meet their review guidelines in particular my comments about their excessively high shipping charges. Other forums to make complaints Sundance!

I ordered a red suede purse for my wife for Christmas. First, the bag was out of stock but Sundance failed to tell me it would take 2 1/2 months to arrive. They finally did fess up to this and the bag arrived in late January. When the bag arrived we discovered that the product is defective because the color rubs off and stains light colored clothing. From reading reviews on the Sundance website it is obvious they knew this but continued to ship the product anyway. We returned the bag but to add insult to injury they charged $8.00 for return shipping on a product they already knew was defective.

You'll never know what a terrible company this is to deal with unless you really dig because they reject any unflattering reviews of their products or customers service.
My experience has been nothing but awful. Selling products they don't have in stock. Ignoring contact emails. Poor quality product. Misleading product information published on their site. You have to pay for shipping on both ends, to get the items and return them. Good luck getting your refund. I'm still waiting on that. I have only had 1 other negative experience ordering products online that could compare to my experiences with Sundance and that was a fly by night company that may have never even really existed in the 1st place. Avoid Sundance unless you just have money to burn or like to gamble.

I had to return a ring I purchased for my wife from Sundance for poor fit. I shipped the returned ring on March the 13th using the return label which is for 2nd day FedEx. I called today April 10th and the customer service associate said they received the ring but had not completed the refund. I said wow! That's rather slow and she said "it takes 2-3 weeks to issue a refund - it's not quite complete yet."
Yikes! It's been almost a month now - that's ridiculously slow!
They didn't have any problem taking my money out of my account the same day I placed the order. Why the month delay to return the money?

Also standard shipping charges of $12.95 to ship the tiny ring seems exorbitant - but I did agree to that when I placed the order so maybe I shouldn't complain. And to return the item I was charged an additional $7.95 shipping. So I will be out $20.90 on this $68 ring purchase that didn't work out for my wife.
I hope this helps you if you are considering purchasing from Sundance.
BenQ