StubHub

I ordered tickets for football games. They got canceled due to covid. No fault of them. I received an email stating I could get a refund or coupon for another event. I called to get a refund. I've gotten nothing but a run around. Got called a very nasty name and hung up on. I called back spoke a survivor who said they would call me back in 2 hours. He didnt. I called back and called a liar by that person. Was told survivor would call back in15 minutes. He never called back. I asked why I am being told now I can only get a coupon. He told me they shouldn't have to pay back everyone money because they would lose money. I was told from someone through I diagram they only refund of its required by law.

I had a great experience with stubhub recently. I used their platform to purchase tickets for an event that was supposed to take place in 2020. Of course the event was rescheduled, then rescheduled again, and eventually cancelled. Since the original ticket was purchased from Ticketmaster, the original purchaser got a refund but I did not. I was very disappointed. But not too long after the event was cancelled, stubhub reached out to inform me that I would receive a full refund including service and delivery fees. Great customer service, communication and professionalism. Also, I've never had a bad experience purchasing from them in the past.

I only used StubHub once to buy a pair of ACC basketball championship tickets that were completely sold out. Our college team made it to the final four and I was very happy that I was able to get tickets for my husband and myself (both attended the same college). This was back in 2016, but I ran across my old ticket when I was cleaning out my room today so I wanted to post a nice review here since I had a good experience with StubHub.
Yes, I paid way too much, more than the ticketed price, but I knew StubHub was a reseller unlike some other deceptive reseller websites that exist now a days. I had a horrible experience at another reseller website recently, I am old and don't pay attention to fine prints on the websites as much as I used to so I didn't realize that I was on a reseller website until I had already purchased the tickets. They had tiny print at the very top of the screen where it stated that they were resellers, but I was too concerned about getting the tickets before they would sell out that I didn't even notice the verbiage. My eyes were focused in the center of the screen where they advertised being "100% Guarantee" and "Instant download". Unfortunately, they wouldn't cancel my order even though I called them within minutes of submitting the online order and explained to them that I made a mistake and didn't realize that I was paying 3x the normal price. They said there is No Refund Policy. I feel like I was scammed because the tickets that I purchased were not even available for sale to public yet so they could have refunded my money. I googled and Ticket Masters will start selling them to public this week, Monday as presale and Friday to general public. So very disappointing.

I bought 2 tickets to Harry Styles in Cardiff 3 weeks before the concert. The day before the concert, I got an email saying that the tickets I'd bought weren't available. I didn't trust the new tickets being offered and wanted a refund as I felt it was a scam. After talking to the StubHub team they were really helpful and reassuring that they could get me much better tickets at no increased price so I agrees to give it a go.The view was amazing at the concert and the experience went from being really poor to really good. I would now buy from Stubhub again as they went out of their way to remedy the problem.

So we had concert tickets bought three weeks prior to the event. They were available on the app the day prior, but not the day of. We spent an hour trying to figure out where to get the E tickets to no avail. We were then promised that we would get a refund +20% overage due to having to buy the tickets again for the next day. Fast forward three weeks, there was a coupon issued. Unfortunately, that's not what was promised. So I went to the legal team in San Francisco via mail, explaining my situation and our amazing track record with them for concert tickets. The long short of it is, they made it right. They refunded our money minus the 20% inflation. Which was fine… sometimes you have to fight for principle. But overall, after fighting, they did the right thing. So in my opinion, they get a five star review.

I called Stub Hub to check on the status of my ticket order and was able to speak with an actual person almost immediately. She was able to confirm my order and let me know when the ticket transfer would happen. I bought these tickets to replace the ones that Seat Geek had screwed up. Seat Geek doesn't even have a phone number to call.

My husband is active duty military. I was going to surprise him with UNC/UVA basketball tickets and then an event popped up that he is required to attend at the same time. Stubhub offered to refund our entire purchase price without me having to relist the tickets myself. I am extremely grateful to Stubhub for their understanding and support.

I am completely blown away by how incredible the people of stubhub have been! I have purchased tickets on stubhub before and was very satisfied, but this time had a little bit of a complication due to UPS losing my package. I called stubhub and immediately was told that they are going to replace my tickets with new ones and not only did they replace them, but they got me even better seats! I am so thrilled and thankful!

Personally I have bought and sold over 30 times on stubhub what is this bashing on stubhub, if a ticket is used by the seller even if he sells it the buyer won't get in because only one scan of the barcode is allowed so that wouldnt be stubhub's fault but the seller would be the fraud. The fees are there fees honestly you don't like it go else where there making money yes its the capitalist world baby!

I don't typically write reviews, but I felt compelled to write one after the experience I received from a Stubhub customer rep named Shadaye G. From the Jamaica division. I had a unique situation where I could have had to pay upwards of $6k in tickets as a seller, but Shadaye was able to thoroughly work with the buyers and myself to resolve this issue. She went above and beyond her job description, by contacting both the buyers and myself to resolve the issue. She was prompt in her execution and very knowledgeable. She truly cared that my issue was resolved and the buyers' tickets weren't compromised.

Based on my experience with Shadaye, my view of Stubhub is an A+, and I think she definitely deserves a raise. Thanks Shadaye!

Had an issue ordering tickets on appointment so I called in. A young lady named Lila told me that the tickets had already sold and offered me alternative seats. The alternative seats were not to my liking and weren't my preferred instant download so she dug a little deeper and found some more expensive seats but applied a $100 coupon so I could stay in my price range. The concert isn't until July 31 so I will retract this review if anything changes. So far so good

StubHub isn't like ticketmaster so stop thinking of it as so. It's beneficial to both the person looking to sell tickets and the person that needs tickets. There are disclaimers am over the site explaining ho w it works. If you are stupid enough to spend money on something without understanding what you're doing, that's your own fault.

I had excellent experience selling ticket on stubhub. Got paid on time(approximately 1500). I was skeptical about selling tickets and getting paid on time. However, it worked great

Really impressed with the customer service of stub hub, I ordered concert tickets about a week before the event and when UPS lost them in the mail, stub hub credited my account so that I could immediately purchase another set of tickets for instant download. Thanks StubHub!

Bought 2 NCAA tickets that turned out to be unavailable. Not knowing this yet, I contacted customer service bc at 5pm, on the day our tickets were suppose to be ready, they were still not available. I was worried bc our event was scheduled for the next day. Customer service immediately looked into it and long story short, they replaced our tickets with EVEN BETTER ONES! They were fast, professional and extremely generous, and for that we will always shop for our tickets on Stubhub! Very impressed with how exceptional they were, a pleasure to do business with!

I was an unfortunate recipient of a double sold ticket from a vendor to a Willie Nelson show! When I contacted Stubhub about it they swiftly ddi an investigation and refunded my money. I could complain that I was inconvenienced, but so was Stubbub. They are not at fault because some creep took my money... They actually got stiffed too. They gave my money back! THANKS FOR GREAT BUSINESS INTEGRITY!

After reading some reviews about stubhub, I was worried but decided to take a chance. We bought 4 tickets to a COPA America soccer game the same day as the event. We paid for the tickets, printed them almost immediately, and had no problem entering the stadium. Simple, easy, & smooth!

Did someone say... "Family Tradition?"
Hank is the best!
What a fabulously talented entertainer.
Where can I see you next?
Let's find Chris Stapleton along too!

I went to a Colts game and the tickets that I purchased the seller had apparently issued multiple sets of the same tickets. Considering I payed a pretty penny, I was not very pleased. I found the StubHub table and they replaced my tickets with new tickets to the same game (actually better seats than I had!) and refunded all the fees I had paid. I was very impressed with how efficiently and effectively they took care of me! Great job customer service!

The last time I bought from Stubhub was 2008 (before I was aware/addicted to reading reviews prior to any online transaction) and it went fine, ignorance is bliss. This time I read all the negative, minimal positive, and vacillated going or not going to a show and finally decided, well, if I can't get in I'll just get a refund. So I purchased general admission at the Santa Barbara Bowl, so I can dance like you're supposed to at a concert!, and, with only a week to spare, was hoping the only UPS option would be okay... It was! AXS tix arrived on sched, two days before event, shipping and tracking was accurate. I got to the scanner and was let in, no problem. So I would shop here again, and fortunately I love the floor and maybe that's just a safer sale.

After reading the reviews, I was worried whether the concert tickets that I bought were legitimate. The concert that I went to was a smaller scale concert, so that could be factor in helping you decide whether you want to use StubHub. I paid $35 for seats that would have costed me $100 each! It worked out and I got to enjoy the concert :)

Used StubHub for the first time to purchase preseason Detroit Lions vs Jacksonville Jaguar game. Tickets were reasonably priced and we had great field level seats. I read so many negative complaints I was fearful my sons birthday gift would be ruined. Not the case. I would use this company again and would recommend to friends.

I bought tickets from stub hub the day before the Selena Gomez concert and paid $200 a piece for them. I printed them off and then the next morning I got a call saying the tickets had been double sold to someone else and that I needed to pick some different one... what was left. Needless to say I was pretty mad. I spoke to a gentleman that put me on hold for 15 minutes while he looked to see what else was available. In the end I was given the choice to take tickets that were right next to the stage in the lower row. The tickets online were $300 each. So stub hub turned something that was really bad into something great and my kids got to see their first concert, with one of their favorite musicians, and had an unforgettable night!