StubHub

For the first time ever, I bought my soccer tickets from them, $50 worth ticket for $450. I am ok with the price. However, after waiting 2 months just couple of weeks before the event, they sent me email that my the tickets are not available anymore!
Meanwhile they confirmed my order etc. etc. And not to mention had my money, couple of thousands in total for two months and I had to pay the credit card interest along the way!
I called customer service they kept repeating the same garbage over and over... blaming the ticket seller/event organizer. NO apologies whatsoever!
This is in United States of America, not any third world country, well unless we intend to head towards that direction!
There are so many issues with airliners, ticket sellers... the list goes on and on but our leaders do not want to do anything about these crooks. They are too busy winning elections!

Do not use StubHub! I originally purchased tickets for $50 two weeks in advance for an event. They never provided the tickets. When I called Customer Service standing outside the venue an hour before the event start, the guy offered replacement tickets and told me there would be no additional cost. He then proceeded to cancel my $50 order without my consent and told me I had to pay $120 if I wanted to get into the event. What a scam! This company is a fraud pulled the old bait-and-switch. I don't know how they can continue running as a legitimate company when they don't comply with their own policy. Use a more reputable company like Ticketmaster if you want real tickets for the price they actually post and comply with on their website.

We purchased 3 tickets to the Harlem globe trotters for my sons bday it was on his birthday day kinda special thing payed 270 for tickets and haven't heard anything about event except postponed i dont need the tickets now and how do u sell tickets that r expired and cancelled makes no sense to me and well my kids the only one disappointed cause our money's caught up in the b. S.

I purchased two tickets and spent $266 on what I thought were good seats. I printed my tickets and saw that the list price on each ticket was $35 - meaning I spent $266 after taxes and fees when I should have only spent $100. Due to the nature of the site being a marketplace, there is no way to know whether or not the seller is listing at a fair price. I recommend doing some very serious research on the seats if you can - reps from the company will mostly just say "I understand that you're upset" rather than be any sort of help.

Will never use Stub Hub again. Worst customer service experience I have had in all of my years. I was looking to take 10 of my employees to a Red Sox game. I found some tickets in the Right Field Roof Box. It showed 10 different seat numbers. I buy the tickets and get an email that states Standing room only. Stub Hub will not refund these overpriced tickets. I am disputing with AMEX. Called and was on hold for 47 minutes. Not one person could help. Stubhub is better off letting the phone ring and not letting their people pick up. The service was that bad

They lie and change their refund policy as they choose. Once my event was cancelled they sent me an email offering me another set of tickets or my money back. I replied that I did want my money back. They said 2-3 weeks. It has now been 5 weeks and after waiting on hold with customer service for 47 minutes they informed me it would be at least 2 or 3 more weeks. So they can sell all the tickets and take everyone's money with no problem. But when it comes to them keeping their policies they don't care. I will never, ever buy from them again

Two $40 tickets ended up being $120 with all the extra fees. I know this is not specific to this demonic company but anybody responsible for these exploitations on all of these websites needs to be sentenced to getting their head run over by a semi-truck repeatedly. Have a good one!

Thanks to the inefficiency and lack of solidarity on the seller side and their "seller policies" never explained and probably just shown in small letters this Company with deplorable customer services is not accepting any explanations on why I couldn't deliver the ticket was supposed to sell through them.

They do not even give you the option to confirm the sale, they just go ahead without taking if you received the tickets. It is as shame and very unprofessional from their side to do this. I genuinely hope people start choosing different platforms. I will, of course, dispute the charge with my bank as this type of charges are disgusting.

Stubhub is completely selfish. They only care about the money and not letting people enjoy the events. They charge you a fee twice the amount of the tickets sold if the ticket buyer doesn't like the delivery method. Who does that? Spent $400, to get charged $800. Makes absolutely no sense. Do not buy from here. Buy ticket master, whatever other place besides Stubhub.

I would give 0 stars for stubhub if possible. When asking for a refund for a concert ticket, originally for June 2020, and official status is "postponed", they would not help at all and only refer to their policies.
No exceptions for COVID.

So I have $900 tickets for a concert for an unknown Date, maybe in 2021.

And my only option of I can't / don't want to go - is to resell the ticket on stub hub so they can make more $$ of the transaction.
Ridiculous. Consumer affairs should pretext us from these business practices.

The fees are way too expensive, in fact double than Ticketmaster and the lack of clarity when you buy tickets make you decide to buy from a wrong website.
Please do not buy from Stubhub ever, Ticketmaster is much better.

I was a first time user of Stub Hub. I paid over $500 for two tickets to Hall&Oates. Bought them well in advance and was told I would get my tickets this week. The event is next week. Just got an email saying that the "seller" was unable to produce the tickets, no other reason. Their "Fan Guarantee" where it says they will get you comparable seats was useless as well as they informed me there were no comparable seats and they would simply refund my money. So now it's a week out and there are no more tickets to be found, all my plans are up in smoke and I'm just out of luck. StubHub stinks.

I recently tried to sell tickets on StubHub and they never answered the customer help line when I had issues. I wanted to fulfill my end of the deal but simply didn't know how. They never picked up the support line, then charged me the full price of the tickets as a penalty for not being able to deliver the tickets. Numerous back and forth with the company simply resulted in them charging me a p[penalty "because they could". This company does not care about you or doing the right thing,. I will refuse to use there services ever again.

Bought tickets to a Toronto Blue Jay game back in April for a September game only to get an email from them in September telling me the tickets were no longer available. They had my money for 5 months only to tell me sorry you don't have tickets anymore. Sure I got a refund but how disappointing when you are looking forward to something like this. These sellers should not be allowed to take their tickets back whenever they feel like it. I will never buy from stubhub again.

Can i give zero stars? Can I state that I'll spend the rest of my life telling anybody I meet that StubHub's customer experience compares to hanging out in a back alley preparing to get mugged? While they may claim to be a lot of things and may be a well funded organization, the end effect of this lousy company and even worse "business model" is scam, pure and simple. I spent nearly $3000 on a ticket that was fake and I only found out at the venue. DId this joke of a junk sale offer an apology or explanation? No. Did they give me a full refund? No. My experience with this company left me completely speechless, for all intents and purposes, you may as well be dealing with con-men in a backroom operation somewhere. Buyer beware - In my experience, they're scam artists and recklessly facilitate fraud for profit. That's precisely what they did to me.

Absolutely horrific customer service experience. Horrible tech. Zero coordination with Ticketmaster/brokers and this will absolutely come back to haunt you. They will say that they will refund 120% of a COVID-affected event, but this appears to be categorically untrue since you have to pursue every bit of fine print in order to do so. Could not think less of the unethical nature of their seller's policies and was not happy whatsoever as a buyer, either.