StubHub

I ordered Carrie Underwood mobile concert tickets months in advance via StubHub. The tickets never showed and when I called they said it's a third party who issues them and that if I didn't get them I could get a refund. Concert was my sister's birthday gift so her birthday was ruined bc these morons are nothing but scammers! We shall see if I actually get my refund. They said it could take a few business days.

Took our payment then cancelled and locked us out of our account! So now we have no tickets! If I had not have checked my email before leaving we would have been in big trouble! Called their customer service number and took ages to answer! The operator could not give me an answer as to why they had cancelled after taking our money! They told us we have to wait 4 days for a refund and 24 hours for one of their team to resolve but the concert is in 5 hours time! AVOID this UNACCEPTABLE EXPERIENCE! And most of all do not miss your event by trusting this company you just might!

As I said when we rang their customer services they refused to give us any reason for cancelling the purchase. We spoke with Pearce on this number and said they had issues with the ticket purchasing online. They also said that someone would contact us on our phone numbers but no one bothered to make contact with an explanation.

Order no. ******* // Culture Club Saturday 5th September 2015

I called asking for a refund because I bought a fast lane pass which falsely claims to be A ticket. I just wanted a refund so I could buy a real ticket. Now I will never be your customer again. Have fun refunding my credit card company.

When you don't treat your customers right you lose business and trust. Also P.S. work on your website it does not properly explain your ticket structure or ensure that your customers are buying what they intend to.

If I could give a zero I would. I purchased two tickets to a Washington nationals versus Mets game on Mother's Day. Total cost $270. I have a 90 minute drive to the ball park. Two hours before the game I still did not receive my tickets. I finally got in touch with a customer service representative from StubHub, who said, the seller never released the tickets. I said I want a full refund. He said you have to go online to file a complaint. SERIOUSLY! On top of that I spent $120 for a parking pass he said since the seller released that ticket, that is not eligible for a refund. Are you kidding me?! What good is the parking pass without having the game seat?

I will never use StubHub platform again! Anyone reading this I would encourage you to find your tickets through a different platform! Total SCAM.

I purchased tickets for an event in March. I received an email in January 2 stating my tickets were ready to transfer. Didn't receive the tickets. After 6 calls and multiple people telling me the tickets would be there in 10 minutes. No tickets. Fast forward 2 days before the game. No tickets. They can't get in touch with the seller. Told the only tickets they could replace my $2600 worth of tickets was in nose bleeds. Put in for a refund. We will see if we get it. This was a birthday present for my son. Now we are in Memphis with no tickets. They won't refund airfare either. Their site states they will give comparable or better tickets and that is a complete lie. I was told, "the tickets in the section you bought are too expensive now" HORRIBLE experience!

This site overcharges by a substantial amount. They are an overpriced joke. Please don't buy anything from this company. Ticket master has a better selection and is almost half the price.

WARNING! Don't ever order from #stubhub! Because I entered a PO Box number and contacted them with a updated street address and tickets was rerouted in plenty of time to receive my tickets. Never received my tickets up-to the day of the concert and they will not refund your money. Customer Service is terrible! On hold over 3 hrs! I've called everyday for 7 days to just get the run around. So I'm out $390!

I listed and sold tickets for an event and immediately on the day of sale notification attempted to print Stubhub's pre-printed UPS shipping label. When it did not work, I spent a month sending emails and making multiple phone calls to try to resolve and after several hours of wasted time was finally able to get resolved. While Stubhub is very stringent and inflexible about rules that govern both buyers and sellers, the organization appears to care less about how it supports either party as long as Stubhub is collecting their guaranteed money. I will never buy or sell with them again.

I have contacted my credit card company and told them about the Fraudulent way you sold me (overpriced) tickets to this event. I don't know how you hijacked the real web site to direct me to you but I discovered you are a fake. Phony, lying.company that has a review rating well below 2 because of your fraudulent practices. I read your reviews and see that despite your 100% guarantee, you often leave customers standing at the venue without tickets. I am just very pissed off at how you scammed me and will to whatever it takes to get my money back including small claims court if necessary. It should be an easy win since I can produce dozens of reviews of scams that you have committed as proof of your questionable business practices.

Too bad ZERO stars is not an option. This company is brutal to deal with. No refund 2 years after the original concert date -- maybe a law needs to be changed. Then I tried to relist my ticket for sale and their were so many technical glitches the stubhub agent could not even get it listed. I was told to clear my browser cache 3 times! That must be the go to answer :( I will never do another transaction with this company! If you decide to, you have been forewarned.

As soon as I paid, Stubhub contacted me saying the seats were in the wrong section but they would switch them for equal or better seats, or give refund. I stupidly chose to get other seats, and so begins 8 months of empty promises, emails, and long phone calls where I have to retell the story to each Stubhub person every single time, minimum call was about 45 minutes long, each time ending with a promise that they will send tickets within a few days. Nope. Today is the day of show and now all they have for me is "Sorry, but you can get a refund". Tickets are now 2x the price at least. My advice: take the refund immediately and go elsewhere.

Steer away from these jokers terrible service took our money quickly but never got our tickets! We were told refund would be issued but would take 8-10 business days and it wasn't a small amount! We had to re-purchase tickets again with a more reliable company that morning of which were available immediately! Not like StubHub "oh we have to contact seller and confirm with them ", usually takes hours or days! AVOID THEM! Almost ruined our day but made the football game