StubHub

Yes, StubHub often has tickets at a small savings as compared to Ticketmaster, but if your event is postponed, tough luck. While Ticketmaster offers the opportunity to exchange tickets, StubHub does not. Further, you can NOT contact StubHub. Period. Their phone system routes you to a minimum 3-hour wait queue, and guess what - nobody's going to pick up.

Spend the extra $10 at Ticketmaster, save yourself the pain.

I recently sold several tickets on Stubhub. One of the sales the buyer failed to provide a delivery address until the day of the actual event (Texas Eclipse). Stubhub expected me to hand deliver to buyer (60 miles away). When I was already at the event (which you cannot leave and return). Informing Stubhub of this, they cancelled the sale and charged me a cancellation fee of roughly 60%. Not only did I have to eat the tickets, but this added insult to injury. NEVER, NEVER, NEVER sell on Stubhub if you dont want to get ripped off like this. The reason they have "Fanprotect" for buyer is because they ripoff the sellers.

I had a great experience with stubhub recently. I used their platform to purchase tickets for an event that was supposed to take place in 2020. Of course the event was rescheduled, then rescheduled again, and eventually cancelled. Since the original ticket was purchased from Ticketmaster, the original purchaser got a refund but I did not. I was very disappointed. But not too long after the event was cancelled, stubhub reached out to inform me that I would receive a full refund including service and delivery fees. Great customer service, communication and professionalism. Also, I've never had a bad experience purchasing from them in the past.

I listed three tickets for the Australian Pink Floyd show because I couldn't go. They were great seats...nearest section to the stage. Stubhub had the wrong seating plan so it looked as though my tickets were behind the stage! I emailed them with the correct plan. They said my situation would be escalated. This was 5 days before the show. Nothing was done and I ended up practically giving the tickets away. NEVER AGAIN.

In February, I bought tickets for the concert, which will take place in June, but when they write to me after the purchase that if they send the tickets the day before the concert, it seems to me a little late. Seriously, I'm going to be quite uncomfortable when I sit on a plane the night before the concert, have paid accommodation and all the stuff around and tickets nowhere. If they had sent them at least a month in advance, I would have been more satisfied and not so stressed. But as I say, the concert is In June. Everything can change (probably for the worse), but if there is a problem, I'll change my rewiew.

StubHub treats their sellers like crap. One time I was robbed because a buyer committed fraud. They offered me no explanation or warning and just deducted the money out of my account. I decided to give them one more chance and when I sold a ticket the next time it took them 11 business days(2 weeks) just to process the payment at which point I'm still waiting what will most likely be another week before the money is finally in my account. So you will either get robbed or wait close to a month to get your money. Sell on SeatGeek or Ticketmaster. Better service for their sellers.

After numerous phone calls and being put on hold for an hour at a time I realize stub hub does not care about customer service.stub hub emailed me an said there was a glitch in their system but does not understand what doing the right thing is all about! They prevented me from reselling my billy joel tickets, Acknowledging they are wrong but refuse to make it right!Now i understand why there are so many people complaining about there quality of service.there are other sites you can use!i suggest you do

Seller advertised "Orchestra Middle" which changed to "Orchestra Left" upon delivery. Ticket location is different than advertised. I highly recommend purchasing tickets directly from the venue whenever possible. Lesson learned... I paid nearly double going thru StubHub for tickets I could have purchased for half of the price. Fool me once...Not cool.

Ordered parking passes. They would not tell me where the spot was until right before the game. I could not make any plans, did not know when to leave for the game, couldn't coordinate with friends to meet us, didn't know what to bring…. Customer service lied + no refund. They were AWFUL.

The tickets i received fir a tennis tournament were not for the same session i ordered them for but for a cheaper session. Stubhub had me send back the wrong tickets and continues to tell me they do not have comparable tix to what i ordered available even though tix 1 row in front of what i ordered are on their website. The ticket prices continue to go up as the event gets closer and they keep telling me to trust them, which i do not. Their guarantee is worthless and i will never buy a ticket on their site again and will tell all my family and friends about my experience. Use vivid seats. They actually are supposed to verify tix that are sold on their site, unlike stubhub

I just tried to buy tickets for the Billy Joel Concert in New York. Each time using a different credit card with NO outstanding balance. Each time cancelledd by Stubhub with no explanation. And each time the tickets are relisted at a higher price. These folks are Bloodsuckers. What else can you conclude?

This website is a scam, selling from them is a risk and buying from them can also be sketchy. They have guarantees, but then they have fine lines they don't explain to you properly to make
You pay more
SCAM

This company is a scam.
Received wrong tickets. They keep telling me the issue will be solved and nothing happens... (the event is in 3 hours so I guess I'm screwed)

Had a good experience on this as a seller! Have sold quite a few tickets with no issue at all. Customer Service is alright but you can only contact via email, so expect a response in no less than a day, so maybe something they could improve.

Bought sports tickets and received confirmation at the time on the site. No email confirmation. Learned through call to customer support that the account was locked and transaction cancelled. After a few hours on the phone, 15 hours later, and multiple calls, still not unlocked. I was told it would take 3-4 days.
Locking an account for security is okay, but not being able to resolve it for days is unreasonable. Still waiting. No resolution yet. Two stars earned for customer service rep who was polite and patient, but still could not resolve the issue. Otherwise, I would have given one star rating.

I purchased NRF tickets full price and found they sent Access Only tickets which would not let us in. We purchased at the ticket booth to see the rodeo. The ticket box said we probably didn't pay enough for the Stubhub tickets which were higher than at the event. I talked to Stubhub several times and things was OK. When we went the first day is we couldn't get in. Tried to get for refunds they said we would not receive a refund. I sent the email regarding the problem, but have only sent a notice they got the email. I wished I had the reviews on them first. This is not a recordable company do not use them

Horrible customer service. All you get is the run around. I never received the tickets that I paid over $500 for. Said they would be delivered in a certain date and it is now 2 weeks past the date and no tickets. They just keep telling me that a team is working in it and since my event isn't until next year then it isn't top priority. I don't care when the event is. They took my money and I have no proof that I have any tickets which were to be a Christmas gift. I asked to speak to someone in the department that is supposedly "working on it". I was told that department doesn't take phone calls. How convenient for them. Very frustrating. I have used Stubhub before but definitely never again. Too risky to try and save a little money.

I listed my tickets for sale. I was impressed at how fast they were sold ($600). I did as I was told and transferred the tickets immediately to the Purchaser. StubHub said it would take 5 to 8 days to get my money which was surprising and all of a sudden I see $500 Deducted from my bank account claiming I never transferred the tickets although in their account it specifically shows this tickets were transferred.
I never even received the money for the sale.
So I'm out over $1000.
When I called the representative said to me relax it was a mistake we'll take care of it. Imagine, yet I still didn't get either.
This is the second time we've had an issue with StubHub first time shame on them second time shame on us.
Stay away