Candace A.

Bought sports tickets and received confirmation at the time on the site. No email confirmation. Learned through call to customer support that the account was locked and transaction cancelled. After a few hours on the phone, 15 hours later, and multiple calls, still not unlocked. I was told it would take 3-4 days.
Locking an account for security is okay, but not being able to resolve it for days is unreasonable. Still waiting. No resolution yet. Two stars earned for customer service rep who was polite and patient, but still could not resolve the issue. Otherwise, I would have given one star rating.