StubHub

I recently bought tickets to an upcoming NFL Preseason game. I thought it would be a good way for my young daughter to dip her toe into the experience. I searched for hours and bought front row seats, wanting to be sure she could see the game.

When I received the tickets, I discovered that I was given seats nearly 20 rows back, instead of in the front row. StubHub has a guarantee that if something like this happens, they will provide you with comparable or better tickets to the ones you ordered. So I called in and asked them to honor the guarantee. StubHub offered me nosebleed seats in the corner of the stadium and claimed it was the best they could do. I asked if they would at least give me a discount since I paid for front row seats and didn't receive them. They said no - best they could do was offer a coupon for a later purchase or I could request a refund. StubHub is a joke. It does not honor its guarantee. Will never shop at StubHub again.

I just now looked at their site, and they had box-seat tickets for the Pirates' game for sale. By the time I logged into my account, of course, these tickets were no longer available, but they did have many others, tho standing room only. The ole bait-and-switch. What scumbags they are,

After reading some reviews about stubhub, I was worried but decided to take a chance. We bought 4 tickets to a COPA America soccer game the same day as the event. We paid for the tickets, printed them almost immediately, and had no problem entering the stadium. Simple, easy, & smooth!

I'm disappointed in myself for not reading the reviews on this site first before I purchased the tickets. I got to tickets to the world juniors that I printed off but did they work? Hahaha. I suspect the original seller probably printed the tickets off too and beat me to the line up. The venue said they've had to turn a few people away because of bogus tickets. I called customer service which said they would refund me on 5 business days. I'm still waiting. I'll be shocked if I get a refund. Either way it was a waste of time showing up to the game like an idiot. Will never use them again regardless of a refund that I'm still currently waiting for.

I went on Stub Hub and bought tickets for a St. Louis Blue's hockey game. They were not delivered to my email. I called them and spoke with a representative who confirmed the order and said they would be emailed right over. They lost our order after receiving confirmation. I called back and they said they're automated system made a mistake. The tickets were sold to someone else in this process. We ended up in standing room only having to buy tickets at the stadium. Worst experience ever. DON'T USE STUB HUB!

This is the only business that I know of that will refuse to give you your money back. I accidentally purchased ticket (and Im kinda thinking it was due to a computer malfunction on their end) tickets to a show in San Antonio when I meant to get Midland. So I called back immediately and was told I couldn't even get a credit towards the right show. If I want my money back I have to list and sell the ticket that I dont want. I was told this is the case with every ticket you purchase online. Not sure. Dont care. I'm Extremely upset and want to warn anyone who even considers buying a ticket what kind of business that Stub Hub runs. I personally dont know how they sleep at night doing this to people and taking a hundred dollars from someone for nothing. But hey Karma what comes around goes around. Good luck with your shady business practices. You wont see another cent from me.

I purchased tickets for a concert with parking pass. 2 months after the purchase, I was notified seller will not send me the tickets, no explanation as to why. At that point I was offered alternative tickets with obstructed view for the same price( at that point those tickets were much cheaper on ticketmaster). So I opted for a refund but was told parking can't be refunded. The day of the event, I had to call customer service 3 times to get the info for the parking. When arrived, we realized parking was 1.5 miles away from venue and ended up buying another parking on the spot. I paid $46 for this parking I didn't use and now I am told I can't get a refund because this is stubhub policy. This is a scam. Not to mention the parking barcode had a $9 receipt on it. Stay away from stubhub!

HORRIBLE experience! I purchased tickets for a concert and the screen showed paid. Later when looking on my credit card, I noticed I was not billed. After hours of being on the phone with Stubhub and Stubhub supervisors, explaining that this was an error on their end because it said paid, they would not help me. They said I need to purchase the tickets again (at double the price now, mind you). I told them that was unacceptable, so they told me another Supervisor would be calling me back in 20 min. And I would get an email. Guess what, no call after 3 hours... no email. Looking on FB, I am seeing they do this all the time to other people. Lots of unhappy people. Please save yourself a huge disappointment and DO NOT USE STUBHUB.

I do not recommend this site. When I bought my tickets the time of the concert that was displayed on the tickets was 8pm. When we get there we were told that the concert had started at 7pm. We missed one hour of a two hour show. By the time we left it was 9pm on a Sunday so I called early morning the next day to claim my money for what we missed. We where denied any sort of refund even though it was the websites problem. Since we missed half the show so we technically got our money stolen. Sadly, I am now have to take this problem farther and involve my lawyer.

I purchased 2 tickets to the Aerosmith concert in Austin, TX. A few weeks before the concert I learned that the lead singer had severely damaged his vocal cords. Therefore the concert will be rescheduled. The promotion company decided to remove the Austin concert from the venue with no promise of rescheduling. After proving to StubHub that this concert will not be rescheduled they still refuse to refund my money. This might take a while but I will get my money back from these idiots.

Stub Hub owes me $675 for tickets I sold through their website. They have lied for the past 2 weeks about why I have not received my payment. They will not release my money and I've contacted them numerous times.

They cancelled my order and I was charged for no reason and never got my money so people got a free show! Don't sell your tickets on stub hub! Sat on the phone forever fighting with supervisor about my money and kept refusing to pay me. This site needs to be shut down!

I bought tickets the morning of a show, was told they would arrive in my inbox at the start of the show. The showtime arrived, and i didn't get anything. I then contacted customer service only to be told the seller is "no longer able to send my tickets." there was nothing they could do for me so i had to request a refund that will take up to 10 days to come through. Had to quickly open ticketmaster and make a second purchase as the show started in order to attend. Never using stubhub again

My family and I flew in for the game which was cancelled last minute. We are scheduled to fly home tomorrow 8 am and StubHub has refused to refund the tickets. I was told they do not provide any guarantees for their tickets.

Stubhub is great! I've been getting my tickets from there for the longest time and always get a great deal. Not only do their tickets usually offer cheaper options that sporting venues, but they have excellent customer service. I once purchased tickets well in advance and the seller screwed stubhub and retracted the tickets. They called me immediately and offered me better tickets (4 rows closer in the same section) for the price I originally paid. No complaints here!