StubHub

My step mother gifted me concert tickets for my birthday and it has been the biggest nightmare. The originally tickets got moved and "upgraded", fine no big deal but then this has continued to happen 4 times where the emails keep coming saying there are issues with the tickets and they've been moved. Finally she's working on a refund and we went and got different tickets from Ticketmaster. StubHub is an absolute joke and it's been nothing but a terrible experience.

Paid $4000 for floor seats at Taylor swift for my daughters only to find out less than 24hrs before venue "the seller didn't have my tickets" I paid for 4 months ago. They offered me replacement tickets behind the stage. They basically take your money and leave themselves an out to sell at higher price later and offer you $#*! tickets in exchange. SCAM ARTIST! Stay away

This company took 271.00 dollars of my money and never sent my tickets to a football game. Even after numerous phone call and emails they were none responsive, and when I finally got someone on the phone she had the audacity to ask what took me so long to call. Do yourself a huge favor and use someone else for ticket purchases. Lesson learn.

I purchased 2 tickets to a concert last January. It was set to be performed Aug. 22. I called over 25 times to try and get the tickets transferred all the way up to 1 hr before the event was to happen. I was told multiple things each and every time I called. All of which turned out to be incorrect. I was then sent an email while at the gate entrance that no tickets would be available. I then got online and purchased tickets from Ticket Master to get into the concert. After all of the this it took 7 more calls and 15 days to finally get my refund. Never Again will I ever use Stub Hub for anything they may offer. They do not care if you receive your tickets or not. They will hold off to the last minute to see what is cheaper for them, supply you with alternate tickets or refund you at some point.

On June 21st 2023 I purchased tickets for cold play in the Philippines where my fiance lives. I am from the USA and will be traveling there about 10 days prior to the concert. I called stub hubprior tomy purchase and explained that their site said that the tickets would not arrive until the day before the concert. The call center rep from the Philippines stated that I should purchase the tickets and they would tell the seller to ship them immediately. After 3 attempts themselves agreed to send them on August 15, but never did. On August 28 2023 sub hub said they issued me a full refund of 480.00. However as of today September 7 no refund was issued and stubhub continues to make excuses. Do not trust stub hub, now I will need to sue them to resolve this issue.

I had sports even tickets removed from ebay and told to list on here. After registering and looking round the site it become obviously it was awful! You list your tickets for a set price, which stubhub then add a buyers commision to so the buyer pays more than you wanted, then they charge you a selling fee and then you need to pay to post the item by UPS - needless to say I didn't list my tickets - in fact i'd rather bin them then use this site

I made a wrong purchase, so had to sell one ticket back. They said nothing can be done or cancel the order except posting for a resale, where the money back is not guaranteed. Later after a lot of hassle, they gave me the store credit. However, for the remaining ticket, they charged me about $230 (including taxes) each, for a concert ticket worth price $49.50. The unfortunate part is, even when I am trying to re-sell this ticket, no one is getting interested as the seat location does not justify the high price of the ticket. Moreover, the actual ticket price is mentioned on the ticket which is $49.50. And when I am requesting my buying price (i. E. $230), its been knocked down. How unfortunate! Who would believe something can happen like this with a registered website?

They do not make it clear that fast pass lawn tickets are actually not concert tickets at all. Even though they have seating numbers on them. You pay $90 for 2 of them. Then you find out they do not get you in the gate. You ask for refund- seller does not allow refunds nor reselling the tickets. Giant scam.

This is the worst company I have ever dealt with in my entire life. Do not ever sell your concert tickets that you cannot attend or they will sell your tickets and wrongfully withdrawal the same amount from your account. Please stay away then as they are crooks!'nn

They are $#*!. They lost my front row tickets to a sold out event. I did get a refund, but that just does not make up for the fact that the ticket retrieval process changed with-in one week of my using them for a previous event. $#*! THEM.

Through multiple accounts with peers, StubHub has ripped off their customers, me this time.

I asked to list my tickets and customer service denied my listings because it was too close to the show time.

Also, once their "service fees" are put into work, the tickets are through Ticketmaster anyways. The "service fee" is only for their false advertisement and unhelpful customer service. I would hate to be behind the counter ripping off people for a living. Thank you.

We purchased 2 tickets to a college basketball game behind 4 seats we already had in early December. Two days before the event, Stubhub calls us and says there was an error and the tickets we purchased and printed out were no longer valid. They would not explain what the error was and eventually hung up on me. That same day two tickets for the same section and row went on sale with no seat number listed for 3 times the price we paid. When we attended the game we asked the people sitting in the seats we had purchased when they got their tickets. They said they purchased the tickets that very day for $10 more per ticket than we had. Stubhub said this is not allowed but it happened anyway. They did nothing to make the situation better. This was a Christmas gift and we had to leave two of our family members at home. Stubhub sucks and so do greedy people that ruin a family outing for an extra $20.

I used StubHub in Vancouver for the first time during my vacation. I was visiting from Ireland and was told by the front desk of the hotel to go visit stubhub that the young lady there is great. I walked over and there was a table set up and a young girl working. She helped me place an order, explained why hockey was great and convinced my wife how much fun she would have and she was right. We chatted with the young girl for quite awhile. We had purchased tickets that needed to be printed but my wife wanted tickets to keep, she made a call, and 5 minutes later a gentleman showed up and handed us the real tickets. We had a great time at the game and will never forget it. I have worked in the service industry for over 25 years and I was blown away. I don't know what training or filtering process they use, but they have the best of the best working for them. I will only use this service to purchase tickets.