Buyer beware! If the seller reneges, stubhub gives less than zero f**ks about it & treats you badly
Concert de Rammstein Budapest 11 juillet 2023.
J'ai acheté des tickets 3 mois avant par Stubhub. Je n'ai pu entrer car les tickets étaient invalides.
Impossible de se faire rembourser malgré le mail de confirmation d'invalidité que m'a envoyé l'organisateur du concert
Jamis vu une telle malhonnêteté
Купил у них билеты на depeche mode in Helsinki. Покупал весной, билеты пришли за неделю до концера.
Приехали в Хельсинки, а финны дебилы обосрались какого-то там урагана и отменили концерт. Стаб хаб бабки вернул через 20 дней. См. Скрины.
StubHub doesn't provide 24 hours cancellation of tickets bought in error. They want you to use their lousy resale feature (very bad user interface and complicated unexplained procedures) that kept telling me the tickets were not listed every time I reposted a ticket. I ended up creating a bunch of duplicate sale listings which I have to go back and delete. Then I noticed the old dups said hidden visibility which lead me to think the duplicates will not be sold seen they were not visible. Wrong! I ended up with 2 duplicate sales and one real one. StubHub then said since I don't have the tickets to deliver and can't complete the sale I owe them the cost of the 2 duplicate transactions. That more than doubled the cost of buying the wrong ticket. Don't ever use this site to resell unless you know how it works inside out.
I bought Club 5 Row 22 seats. What was delivered were 5C Row 22 seats. I immediately messaged them of the mix up. When first contacting them they acknowledged the discrepancy. However, when I contacted them by phone that attitude changed. They then went on to state there wasn't a mistake. That I made the mistake when purchasing. Despite my having screenshots to show otherwise. 5C is across the arena from where I wanted to sit. I paid for preferred seats and received standard seats at the preferred price.
Answer: That's my assumption. Some other people on this site might be able to answer that from actual experience.
Answer: They sell tickets they do not actually have yet. They started selling tickets for a Garth Brooks concert in Salt Lake City before tickets even went on sale. They have no way of knowing if they will actually get tickets to fulfill orders, and just cancel the order the day before the event if they don't have the tickets. Its pretty much a gamble with Stub Hub if you will get your tickets or not.
Answer: Stub hub only does resales so they can rip off the seller as well as the buyer
Answer: Hello Gisela! We aren't able to have you sell will call as an ID will need to be presented for pick up. Hope this helps!
Answer: Hi Rachael, If you purchase a ticket labeled as Instant Download you will receive your ticket as soon as you order. If you purchase a mobile ticket or electronic download then you will be notified when your ticket is ready. Which would be no later than the date advised when you purchase. It is very rare to not have your ticket prior to the day of event. There are only a select few shows that require ticket delivery day of event. I hope this helps and we are here to assist if you have any additional questions!
Answer: Some of these sellers do not own the actual tickets so they are buying time to get the tickets from someone else who can't attend the event and wants to sell their tickets.
StubHub has a rating of 1.2 stars from 919 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StubHub most frequently mention customer service, credit card and next day. StubHub ranks 224th among Concert Tickets sites.