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StubHub

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California
1 review
2 helpful votes
Follow Shawn H.
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STUBHUB SUCKS
November 21, 2021

Buyer beware! If the seller reneges, stubhub gives less than zero f**ks about it & treats you badly

Date of experience: November 21, 2021
GB
1 review
1 helpful vote
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Terrible
July 27, 2016

Never got paid for original tickets and charged £15 fee?!

Date of experience: July 27, 2016
France
1 review
2 helpful votes
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Fake tickets
July 19, 2023

Concert de Rammstein Budapest 11 juillet 2023.
J'ai acheté des tickets 3 mois avant par Stubhub. Je n'ai pu entrer car les tickets étaient invalides.
Impossible de se faire rembourser malgré le mail de confirmation d'invalidité que m'a envoyé l'organisateur du concert
Jamis vu une telle malhonnêteté

Date of experience: July 19, 2023
RU
1 review
0 helpful votes
Follow Дмитрий В.
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Купил у них билеты на depeche mode in Helsinki. Покупал весной, билеты пришли за неделю до концера.
Приехали в Хельсинки, а финны дебилы обосрались какого-то там урагана и отменили концерт. Стаб хаб бабки вернул через 20 дней. См. Скрины.

Date of experience: August 22, 2023
Virginia
1 review
0 helpful votes
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StubHub doesn't provide 24 hours cancellation of tickets bought in error. They want you to use their lousy resale feature (very bad user interface and complicated unexplained procedures) that kept telling me the tickets were not listed every time I reposted a ticket. I ended up creating a bunch of duplicate sale listings which I have to go back and delete. Then I noticed the old dups said hidden visibility which lead me to think the duplicates will not be sold seen they were not visible. Wrong! I ended up with 2 duplicate sales and one real one. StubHub then said since I don't have the tickets to deliver and can't complete the sale I owe them the cost of the 2 duplicate transactions. That more than doubled the cost of buying the wrong ticket. Don't ever use this site to resell unless you know how it works inside out.

Date of experience: April 25, 2025
Pennsylvania
1 review
0 helpful votes
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I bought Club 5 Row 22 seats. What was delivered were 5C Row 22 seats. I immediately messaged them of the mix up. When first contacting them they acknowledged the discrepancy. However, when I contacted them by phone that attitude changed. They then went on to state there wasn't a mistake. That I made the mistake when purchasing. Despite my having screenshots to show otherwise. 5C is across the arena from where I wanted to sit. I paid for preferred seats and received standard seats at the preferred price.

+27
Date of experience: April 1, 2025

Overview

StubHub has a rating of 1.2 stars from 919 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StubHub most frequently mention customer service, credit card and next day. StubHub ranks 224th among Concert Tickets sites.

service
357
value
340
shipping
246
returns
283
quality
306
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