Spectrum

I have had them for 11 years and have had nothing but problems. Unfortunately, there are territory restrictions and you have no choice to use them or not if you want cable and internet. I remember their commercials that downgraded satellite because in weather (rain, wind, ect.), dish loses service. Well, cable does too. Now, they are on a no contract kick as the satellite companies make you sign one so they can stick it to you in year two and beyond and that may be true, but after Spectrum tries to bait you the door with their $50 cable/ $50 internet plan on tv, they also screw you after that year is up too. And there is no price break as long as you a customer.

These guys know that most of us are stuck using them so they just don't give a damn. There are no options and they just screw you back and forth. They won't work with you if your life depended on it. They treat new customers better to get you in and then after you're with them for years they SH! T on you. They don't care about their customers at all. If they did then the CEO won't have to make 5 billion a year and they could give everyone their entry rates. I won't piss on them if they were on fire... It's become a monopoly and they have to much power. Also they have more fees than a fat kid trying to fly!

The service is slow and constantly drops. They have issue after issue keeping the service going. If you have a medical device using the Wi-Fi in your home, DO NOT use their service. If an issue arises they schedule your fix for 2 weeks out. You can explain the medical part and they say we will get someone out sooner, but they never call back and when you do, they have no record of an issue. Poor service and horrible customer service and scheduling. Only fast thing with Spectrum is getting you signed up and sending invoices.

I am on the verge of declaring harassment to spectrum. They called me 10 times in two days to collect the $45 that I owe them. The day I finally was able to pay them they had already called me six times. Don't you think that's a little excessive? I'm telling you, the phone call started two days later after due date. And didn't stop for four days

Spectrum is the very worst organization that I deal with. The levels of incompetence run from top to bottom. There are likely worse organizations... but not in my experience. In comparison Mayo Clinic in Rochester, MN... the best organization I deal with. Spectrum people often do not have information, do not do what they say they will do, at times obviously lie, and are technically incompetent. There is no competitive service option available at my location.

Never good service. Technician came out, I explained I wanted to cut cable. He took the box and said he will turn it in, then I could cancel billing. He never turned it in. Customer service rep was a b*tch and accused me of stealing the box. Why would I want that box? I'm trying to cut my cable cost. Why don't you just ask the technician? Still can't cancel cable bill even with no cable box or service. Internet is trash and I work from home.

You get hit with bills almost doubled after a promo ends. The price goes up without any notice. You are offered these amazing deals with bells and whistles but then come to find out, they jus downgraded your service without telling you until you try to watch showtime or a family channel you once had. They have zero respect regarding the lies their agents tell to keep their services. Management had no problem telling you that YOU'RE THE PROBLEM, and continue to not assist with the actual problems. They have zero flexibility and no interest in helping users when they need it.

Spectrum (formerly Charter Cable) hates their clients. They show you this by NOT prorating your monthly bill when you disconnect. Every other utility does this--and don't kid yourself, Spectrum is a utility given specific right-of-ways in their service areas.

If you get nailed by them for a huge fee ("rest of the month"), contact your county government, State's Attorney General's office, FCC and FTC (they are doing trade over state boundaries).

I've been a customer years ago, went away, went back to them, and now disconnecting voice, data, and video they think a 30-day cost should count vs. an eight-day pro-rated cost. Very sad to see them go so far downhill.

The "real solution" is to not ever do business with them. Plain and simple.

When I went into the Spectrum store I was told I would be charged 69 per month but my bill says 84. Wouldn't credit back the 15 overcharge, only part of it. Looking for a new company who won't lie to me. Bait and switch.

That is what customer service at Spectrum told me. They said that their On Demand provider is working on a fix and patches. For 8 months! Examples of what happens: try to access on demand and it says not available at this time, some networks are available while others won't work, it looks like on demand is working, but when you select a specific episode, it sends error message to screen, while watching an on demand program it just stops working and boots me off. When I complain that I'm paying a high dollar amount for cable and surely this could have been fixed by now, they tell me that on demand is free with my paid cable. That's an out and out lie. Since on demand is provided by a third party to Spectrum, they are paying for it. Even though I don't see a line item charge for it, I'm paying for it through my high cable charges.

Local cable bought by spectrum. Their service sounded good but -
1 - app doesnt work with Roku tv so have to buy Roku device for each tv!
2 - Remote, guide, menu so non intuitive and complicated that after 9 months I only watch 1 channel because if change channels it's hsrd to get back!
When i find another source for CNN I'm dumping this dog!

Jason ( if that's his real name), at the Richmond, Kentucky store was the rudest CSA I've ever experienced. Their prices are ridiculous. $300.00 for phone, cable and internet. AVOID SPECTRUM at all costs.

I have lived at the same residence for over 30 years and originally subscribed to cable for $25 month to obtain commercial free TV. Things have changed and now we must have Internet service to arrange Doctors, School, locate a job, get disability, social security track and resolve credit issues, etc. My bill is now $200.00 for mostly commercials/infomercials on TV, Internet speeds way beyond what I need (only one tier now) TV packages that give me a few things I want, but eliminate just a select few to force you to switch to higher priced package, no customer service and folks that do not negotiate and do not care. We are held hostage. They are losing customers faster that kids learn to text. I will move to any other service as soon as I can and look forward to the day that Spectrum goes bankrupt. Boycott or change service if you can.

Just trying to take care of a modem change out. It's now day 2 waiting. First tech that showed up didn't even know why he was here. Said he didn't have what was needed on his truck and would come back in a couple hours. After calling 3 times and waiting another 4 hours I gave up and rescheduled. Second day: Another call because tech came half an hour earlier than appointment and I wasn't here yet (missed him by minutes). He was supposed to have my number as it was given and no call. Still waiting for someone to show. When you call all they say is "so sorry, I'd be frustrated too."In the end, extremely poor communication with the techs out in the field and poor customer service all around. If this were my house I'd honestly pull their equipment out and go another way.

Problems from first call to today. Had to pay $2400 for in ground cables and then couldn't get anyone to actually correctly install inside our house. Terrible customer service. Only go with Spectrum as your last resort.

Finally got my bill down to a manageable price per month. Then two months later here comes the account update from spectrum saying your bill will increase starting next month. I'm canceling Friday and i am done with these people. They need to go out of business.

Their wifi is beyond horrible, it blows my mind how they're even still in business, don't bother trying to talk to customer service. It's obvious they employe anyone with a pulse, they're all rude obnoxious I hate my life types who never help you or give you answers.