Jacalyn D.

That is what customer service at Spectrum told me. They said that their On Demand provider is working on a fix and patches. For 8 months! Examples of what happens: try to access on demand and it says not available at this time, some networks are available while others won't work, it looks like on demand is working, but when you select a specific episode, it sends error message to screen, while watching an on demand program it just stops working and boots me off. When I complain that I'm paying a high dollar amount for cable and surely this could have been fixed by now, they tell me that on demand is free with my paid cable. That's an out and out lie. Since on demand is provided by a third party to Spectrum, they are paying for it. Even though I don't see a line item charge for it, I'm paying for it through my high cable charges.