Southwest

We are frequent travelers, and this was the worst experience I've ever had. There are no seat assignments which causes the herd of cattle to trek to the back of the plane looking for an aisle or a window. When none is found the passengers are asked to sit quickly in all middle seats by flight attendants that are not as cute and clever as they think they are. You will most likely be in the back of the plane unless you pay extra for "group a", which newcomers have no clue about. You also will not get to sit with your travel companion. No wonder there is so much passenger rage, after being crammed in like sardines with no air, or civility. Someday in the future will the industry realize how they are treating people and redesign the planes to be humane (JetBlue does a great job with this). We were denied any water or drinks or bathroom breaks for supposed turbulence that was undetectable for the whole 2 hour flight. I got off the plane with stiffness and wobbly legs from the cramped conditions and inability to get up to use the restroom. (I am young!). I will never fly southwest ever again.

My 18-year-old had a flight from Midway to Charlotte on December 23 and they're 18 years old. Their flight was canceled after being delayed for one hour and when I called the one 800 number they said it was due to technical issues and my 18-year-old to get a hotel voucher and they were booked on the next flight in the morning which would've been Christmas Eve morning. My daughter was told that they needed to sleep on the floor in the airport and they would not receive a voucher. After talking to the person on the phone, I told my daughter to get back in line and the person at the gates said that it was due to weather, and they did not allow voucher. Then the flight on December 24. Christmas Eve morning was canceled immediately after that for no reason. My daughter was scheduled for a Christmas day. So we received no voucher no refund on the flight. No explanation for why I was canceled and my daughter is stuck in Chicago for Christmas away from their family. Southwest you suck especially for keeping me on hold for 1.5hours and then hanging up on me.

My husband and I had been looking on all the "best deal" sites to book a vacation to Jamaica. At first glance we thought we found good deals only to find all these added money's. We always fly Southwest if possible so I went on to check airfare and saw their package deals. I had just assumed they'd be way more expensive but to my delight they were $1,000 cheaper than Orbitz, Travelocity, Expedia ect. So next week we will be in Jamaica with a lot more money. Thanks Southwest!

I've been flying Southwest since I was a kid and it seems like even since back then everything they do is geared towards making the customer experience as pleasant as possible. From the interactions with staff, to the fun ways they try to make you smile, and the complimentary drinks on holidays. I've flown United and Airlines and I always felt like a sheep just being herded along, they're missing the human component that Southwest does so well.

Bags do fly free, the customer service is Outstanding, unlike other airlines, one in particular, I guess I cant mention. They're on time record with me has been amazingly good. On one occasion, they did have to cancel a flight, for a mechanical issue. They put me up in an Hilton, and provided transportation there and back. Upon arrival, they apologized again for the inconvenience, and discounted my return flight 50%t. Now THAT'S how you make a customer for life. I was shocked at how they made a very bad situation bearable. To me, that's beyond the call of duty. I've Never had an airline do anything like that before. Usually you spend the night on a damn airport chair, receiving a, "Deal with it," attitude." I fly Southwest everywhere they have a route, and recommend them to everyone I know; now I recommend them to you. I travel allot for business. They are business that cares about their clientele. So rare these days!

I usually fly with another airline just because they are so cheap but when I needed to fly from LA to Sacramento, Southwest was the best price around! I paid maybe $60 for the ticket itself and the flight was incredibly fast. By the time I got my snack and drink (for free!), it was about time to land already. I really enjoy how they boarded us as well. It was basically a first come first serve on choosing seats. The flight attendants were hilarious and made it such a good time!

I fly to Newark, NJ, two to three times a year on Southwest because of pricing, amusing flight attendants, and on time arrivals. Southwest's people give great customer service, too. One time, planes had trouble getting in and out of Newark due to weather. After a two hour delay, an agent flagged another woman and me and rushed us to another gate to board plane that was leaving for Dallas (our destination). She had snagged two seats on that flight for us without our asking. It was awesome!. I love southwest!

Southwest, in their advertisements as well as the way they communicate to Employees, is very revealing in their sincerity and seriousness in delivering world class customer service. I used to work in large corporations, so I notice this stuff. They capitalize both Customers and Employees. Ok, big deal right? But at least to the customer, they are respectful, courteous, and maintain a cheerful professional attitude, something that's got to be real challenging in today's world of stressful air travel, grumpy passengers, etc. I have never seen an Employee who showed any anger or frustration that they might be feeling. Their fares are good but not always the cheapest, but I appreciate that they don't nickel and dime you over everything like carryons, seats, baggage like other discount competitors. At least with the competitors, dumb looks are still free.