A P.

My 18-year-old had a flight from Midway to Charlotte on December 23 and they're 18 years old. Their flight was canceled after being delayed for one hour and when I called the one 800 number they said it was due to technical issues and my 18-year-old to get a hotel voucher and they were booked on the next flight in the morning which would've been Christmas Eve morning. My daughter was told that they needed to sleep on the floor in the airport and they would not receive a voucher. After talking to the person on the phone, I told my daughter to get back in line and the person at the gates said that it was due to weather, and they did not allow voucher. Then the flight on December 24. Christmas Eve morning was canceled immediately after that for no reason. My daughter was scheduled for a Christmas day. So we received no voucher no refund on the flight. No explanation for why I was canceled and my daughter is stuck in Chicago for Christmas away from their family. Southwest you suck especially for keeping me on hold for 1.5hours and then hanging up on me.

I was issued a promotional rebate card and the card had expired by 30 days. They were unwilling to reissue the card nor provide me with any partial refund of my money. They simply stated, "That is the agreement we made with the company working with us.

Basically, they are solely interested in profit and not making things right for customers. If you are a company thinking of working with Wirecard, please reconsider.