Stephanie P.

POOPED ON! Literally! SOUTHWEST Flight number #3332 from Las Vegas to Maui on August 31,2023. By a fellow passenger and Southwest refuses to pay for our damaged personal items. I am reaching out through social media and the Internet to let people know about the situation. After many phone calls to Southwest corporate offices, they are still refusing to pay for the items that we've had to throw away. It all started when at the very beginning of our flight, we noticed a very bad smell coming from the woman in front of us. We thought that she was just having bad gas, but it smelled so bad the entire flight! When it was time to start getting ready to land, I reached under to get my belongings under her seat, and when I pulled them out and onto my lap, noticed that there was poop all over my things which by then had also got onto my arms and legs! I immediately got up and went to the front of the plane to speak with a steward and stewardess. They were shocked at what had happened and were so nice. In fact, the steward got into his own personal duffel bag, and gave me clothes to change into. I had to change in the front of the plane behind the steward, stewardess and my husband. Then quickly sit back down in another seat before we landed. After landing, we had to wait around for a very long time. We had to stand around the gate to talk to airport police and EMT. After a very long time EMT took her off the plane. She was completely soiled in her own feces, it was very sad. She had obviously just been released from the hospital because she had some kind of port in her hand and bandages. She had not gotten up once the entire flight, and had continued to soil her self through the whole flight, and we had to sit behind and smell it the whole flight, and then deal with it getting on myself and our things. We were told by a SOUTHWEST employee that they had to unbolt and throw away the seats in that row she was sitting in! I have reached out many times to Southwest trying to get them to replace the items that I had to throw away. However, over and over they refused to be responsible for my damaged items. I tried to reason that since they threw their seats away and replaced them, then they should do the same for my things, but they refused. We have also had to get hepatitis testing due to the fact that her feces got onto my skin and I would like them to pay for that testing as well. Southwest says that they are not responsible for our damaged items. However, they are responsible for the actions of their passengers! Since Southwest will not contact me further regarding the situation, I feel the only thing left to do is to reach out to the Internet and social media, and let everyone know of this terrible situation. Thank you for taking the time to read this post.