I've been shopping Best Buy for Years, and loved them.
My last 3 purchases, (Yes 3, I'm loyal to a point), have been Complete wastes of my time, and money!
I'm a musician, so I have Very specific equipment needs. Having said that, I'll continue.
1) My Laptop. The salesman gave me All the wrong specs, options, and features. I asked about the discrepency in the description, which be blew off as misprints. I Took it home & discovered it was indeed the absolute Wrong laptop for my needs. Truly lacking in Rom, and was Not touch screen. Returned.
2) A stereo receiver which was supposed to have the option of play the speakers, and headphones at the same time. Most every tuner now has a speaker cut off, when phones are plugged it in. Paid $1200.00, as I needed a powerful, full featured unit. 2 hour after the incredibly difficult setup, I plugged the phones in, and Wha la, speakers shut off. No way to get around it. VERY upset at the colossal waste of time, I steamed back to to return it, for a cash refund.
3) DVD Player with the ability to play MP3, disks. I had a Samsung player, from 2001, that had the ability to play whatever song I needed played, so I can rehears exactly what I need to, on any given day. In other words, if I'm playing song #5, and want to skip to song 61, I only needed to puch, "6-1" into the number pad, and 61 would play.
I asked if they a player with that specific feature. Anything else is useless for my application. He pointed to a brand, and model that he was sure had that feature, As again, not many players have that ability. It's as were able to Audio equipment has taken a massive step back, eliminating such basic features.
Well I got it home, and guess what? Yep, didn't work.
Returned. I should start a running tab on how much gas money they owe me.
I will Never shop Best Buy again. I miss Comp USA, and Circuit City!! Frys is my other option. I'll give them a try, because the, "Sales professionals," at Best Buy are useless, putting it mildly, and keeping it G rated.