Southwest

My husband and I were leaving Jacksonville, FL, in advance of hurricane Dorian, on Monday, September 2,2019. We were fortunate enough to get the last two seats available on the 7:30 am flight that day. Because of that, we were in middle seats; so I went to use the bathroom while we were still on the ground. Upon coming out of the bathroom, I saw that the seat next to my husband was empty, and as I approached it, I saw that my backpack was on that seat. I glanced further down to my seat, and I saw a woman sitting there. It was Kimberly Lane, a pilot, employee #*******, who had seen us board. When I asked what happened, she simply said, as she sat in my middle seat, "You are paying for your tickets, and I am not, and I thought that you would be more comfortable in my aisle seat."
We have always been impressed by Southwest Airlines and by the kindnesses shown to us by your employees, but this kindness was far and beyond any of the good things that we have experienced with Southwest. Many kudos from the Bakers to Kimberly Lane!
Sincerely,
Inge Baker

I must say that when it comes to prices, Southwest is the king. Whenever they offer direct flights, it's also pretty darn good to be able to go from point A to point B without the hassle of a layover. I give them 5 stars for that.

When it comes to loading, I hate the open seat concept. Trying to get there hours early and stand in line just to get the first come, first serve is ridiculous. I've seen families separated because they couldn't get there in time to sit together. I give them 1 star.

When it comes to professionalism, Southwest is the worst. They're uniform are less than businesslike and the flight attendants are not the friendliest. I saw one yell at an elderly lady because she got the trash bag vice recycle bag mixed up. This happens, quite often. I give them 1 star.

All in all, they average a 3-star review overall. If you are traveling alone and the price is your first concern, then yes go for it. If you prefer professionalism and don't mind paying a bit more, go with another airline.

I had booked a reservation on SW Airlines, April 2020 to fly to and from Galveston TX
Thd reunion was cancelled due to Covid. I called SW A, to cancel. I was told the funds would be a credit that expires in 12 months, ( I didn't like the expiration date on something I paid for and was unable to use) I accepted that, I figured I'd use it in the next year.
I am planning a trip to Chicago at the end of July 2021. I tried to use my confirmation number, and was rejected. I call SW customer service. I explained the situation. The rep explained to me that the 12 month cancellation was from 12 months of the pmt, not 12 months from the flight.
I was offered a possible voucher that would be mailed out in 30 days and that SW would take half the voucher as an admin fee. I told them that this wasn't acceptable. They reiterated to me that it was their policy at SWA to swallow funds with out any concern for the client. Those were not their words, however that was the message received.
My intention is to place every review possible to warn others of these unethical practices.
Dan OBryan

I had 15,000 points I went to cash them in to get a free trip and they tell me that they expired that I had to travel within 24 months they tell me that I was one day too late I said I did travel within 24 months they said that that one time that I traveled it was a free trip so it didnt count well naturally was free because I use some of my points thats the reason why we have points they refused to reinstate them theyre telling me that I traveled on February 2 and the 24 month period was over February 1 had I known they were going to do that I wouldve traveled February 1 it was just a one hour flight to visit my father I think they make it hard so you dont ever use your points

I have booked round trip flight from Burbank to Tulsa (on 08/10/2014) and Return on (08/14/2014) Confirmation number: M68QR5. The Burbank to Tulsa ticket was "Wanna Get Away" and Return flight is booked as "Anytime"(Which is a flexible ticket with much higher price). Due to heavy traffic I could not reach up to catch the outbound flight in Burbank and due to which "No Show" appeared on my outbound flight but they cancelled my whole Itinerary and forfeited all the charges So I lost my return ticket as well although I have not travelled yet. Once my ticket has been cancelled I received an email which has link to Southwest "No Show" policy. It states that only "Wanna Get Away" and "DING" type tickets are subjected to "No Show" policy but they forfeited my return ticket as well although its a "Anytime" type ticket. I'm here attaching a screen shot of my email with Southwest "No Show" Policy for your convenience. When I called Southwest customer care they say that its their policy to forfeit all the amount on the itinerary although I'm willing to travel on the rest of the flights on the itinerary which does not make any sense.

Thursday 07/04/2019 flight # 0008 traveling from Houston at 8:00am to Dallas and from Dallas connecting flight # 1250 to San Jose
Me my Sister brother in law and my three years old niece we were on connecting flight# 1250 departing 10: am to San Jose as we were seated I was calling rent a car to confirm my reservation as every one was still trying to adjust the male flight attendant approached and rudely told me to turn off my phone I was shocked by his attitude and people were still boarding he should have ask me in a nicely also may be he was having a bad day.
The pilot announce that we can utilize the public lavatory, so my sister took my niece as soon she went in the back the same male flight attendant rudely told her that they started serving the passengers, so she can sit down in her seat, as it was urgency she walks my three years old niece to the front He called by the intercom to the front side of flight attendant and told her to send them back, as soon she approach the flight attended told my sister go back as some one is using the lavatory she was about to turn the person came out and she utilize the service,
First, I clouded understand why he have the attitude with us but know I realize the he was discriminating us as she was wearing a Hijab as a Muslim. I would like you to do investigation on this person you might have more complains from other passengers