I've used Massage Envy in Georgia.
The quality of massages varied from great to poor, depending on the therapist you get. Most of the people that work here are rather new or just graduated from school. That being said, it doesn't mean you'll get a bad massage.
The $50 a session is a great price if you get a dependable person who listens to your needs. It has mixed results, I would say 50/50. At least half the time I got a fairly decent service but the other half, it was pretty darn bad. I had one guy that was so rough I asked him several times to be gentler. After about the 5th time, I told him I had enough and left.
Far as the price for relaxation, I will give them 3 stars. What you pay is pretty good for what you get.
Now, let's talk about the contract. Yikes! The first one you get the discounted price, then you have to agree to a monthly fee of $50 for one year. If you don't sign the contract the price is 1.5 to 1.8 times higher. Instead of $50 an hour, it's like $80 an hour. Trust me, you won't get a massage here worth $80 - the ambiance isn't worth the additional $30.
If you agree to the contract, they charge your method of choice once a month for $50. For that you get one service a month of choice at the discounted rate. As an example, you get a 60 min massage or facial (if they offer it) - if you want 90 minutes or something more, you have to pay the difference. If you can not use it this month, you can carry it over to next - so not too bad.
The thing is, you are stuck with it for a whole year. If you aren't lucky enough to get someone you like, they will continue to charge you to get a mediocre massage and you paid $600.
The contract is not worth it, the service is 50/50, the price - you get what you pay.
So, customer service is pretty good: 4 stars
Massage varies from time to time: 3 stars
Ambiance/cleanliness is good: 3 stars
Contract is not worth it: 1 star