Essex, ESS SS2 5QF, United Kingdom
Tel: +44 1702 460047
Firstly the sales people did not email me until end of play on the morning of my order to say my artwork was incorrect...lost 1 day...
Then we uploaded the revised artwork to a template from their site....to be told late the second day it still wasn't correct...lost another day.....the so called salesperson sent another template...which was the same as the one from their site...uploaded new artwork to be told it's still wrong....then by a second salesperson it was correct....day three... order arrived today (day 5) all 5000 leaflets has s bad print error.
Did get a refund, but as these are for local elections I've lost more than a week of campaigning time.
AVOID IF YOU CAN
I have spent thousands with this company over the last few years but when I asked to return a clearly faulty roller banner I was told I couldn't as it had been more than 30 days since the order was placed. Then I was told I couldn't speak to anyone more senior about it as "they'll say the same thing".
I'll spend a few quid more and go somewhere else. Well done Solopress for losing a regular customer over a £29 roller banner. Ridiculous.
First I must say that the order I placed was on time, and the paper was of good quality. The issue I had was colour matching. Problem was, the faint background colours came out too strong making the foreground text unclear, possibly just my inexperience not allowing enough contrast.
So why the poor review? The customer service department didn't provide customer service.
I didn't ask for a refund, just advice on making sure that I had a way of achieving a better match when I ordered next time. The response "The printout matched the image you uploaded", not helpful as it doesn't match the screen (including their proof image) or my home test printout in both of which the text is clear. Now gone for home printed A4 posters using a cheap inkjet printer with cheap compatible cartridges, these, without changing the PDF input file, come out fine. But are not the A3 posters I really wanted.