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Solopress has a rating of 3.23 stars from 115 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Solopress most frequently mention online chat, extra mile, and next day. Solopress ranks 39th among Printing sites.
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We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!
Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!
I was astounded to find that an order can't be cancelled no matter how quickly you try to do that -- under an hour in my case.
Also, the print quality is very variable -- it is cheap as chips and the print quality matches that I guess. If you want high quality printing, this is not the place to go. Colours that are the same throughout documents often print differently across different pages; frequently the print has roller marks etc. When challenged, they will often refund but that is a waste of the customer's time. So don't use if you're on a deadline.
For fast and cheap it is good; customer service -- poor.
Why did we choose Solopress, because they're quick. Don't believe it - missed the first delivery date, then missed it again. We had staff standing by in these Covid sensitive times to pack and post the catalogues but Solopress let us down twice. Cheap - kind of. Good service - no.
I have spent thousands with this company over the last few years but when I asked to return a clearly faulty roller banner I was told I couldn't as it had been more than 30 days since the order was placed. Then I was told I couldn't speak to anyone more senior about it as "they'll say the same thing".
I'll spend a few quid more and go somewhere else. Well done Solopress for losing a regular customer over a £29 roller banner. Ridiculous.
Firstly the sales people did not email me until end of play on the morning of my order to say my artwork was incorrect... lost 1 day...
Then we uploaded the revised artwork to a template from their site... to be told late the second day it still wasn't correct... lost another day... the so called salesperson sent another template... which was the same as the one from their site... uploaded new artwork to be told it's still wrong... then by a second salesperson it was correct... day three... order arrived today (day 5) all 5000 leaflets has s bad print error.
Did get a refund, but as these are for local elections I've lost more than a week of campaigning time.
AVOID IF YOU CAN
Have been using Solopress for a couple of years now. I ordered some letter headed paper exactly the same as what I had ordered several times before. The new batch came and was just of awful quality. Sent a sample of the previous order and the new order not be told it was exactly the same quality to which is wasn't. Very, very unhappy customer
First I must say that the order I placed was on time, and the paper was of good quality. The issue I had was colour matching. Problem was, the faint background colours came out too strong making the foreground text unclear, possibly just my inexperience not allowing enough contrast.
So why the poor review? The customer service department didn't provide customer service.
I didn't ask for a refund, just advice on making sure that I had a way of achieving a better match when I ordered next time. The response "The printout matched the image you uploaded", not helpful as it doesn't match the screen (including their proof image) or my home test printout in both of which the text is clear. Now gone for home printed A4 posters using a cheap inkjet printer with cheap compatible cartridges, these, without changing the PDF input file, come out fine. But are not the A3 posters I really wanted.
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