Joe H.

Sadly Solopress badly let me down. I placed an order on Friday and realised straight after placing it that there were problems with it. No button to cancel the order; nobody available to help on phone or chat. I sent an email but nobody manning emails or phone over weekend. Somehow, however, my order printed and on Monday morning it was too late to cancel. If printing can happen over the weekend, then why not customer service too (even if more limited), in case of emergencies like this? Or at least a cancel button. I asked how to make a formal complaint and nobody had the courtesy to respond to my email. Deeply disappointing :(