Solopress

We have been using Solopress for over a year now and we are thoroughly impressed by the service provided. We order often and cannot fault Solopress. The very few issues we have had with orders have been resolved quickly and efficiently. We deal regularly with Hannah Cornelius in getting exactly what we need and I cannot commend her highly enough; always helpful and ready to go the extra mile to provide excellent customer service. Thanks, Solopress!

First I must say that the order I placed was on time, and the paper was of good quality. The issue I had was colour matching. Problem was, the faint background colours came out too strong making the foreground text unclear, possibly just my inexperience not allowing enough contrast.

So why the poor review? The customer service department didn't provide customer service.

I didn't ask for a refund, just advice on making sure that I had a way of achieving a better match when I ordered next time. The response "The printout matched the image you uploaded", not helpful as it doesn't match the screen (including their proof image) or my home test printout in both of which the text is clear. Now gone for home printed A4 posters using a cheap inkjet printer with cheap compatible cartridges, these, without changing the PDF input file, come out fine. But are not the A3 posters I really wanted.

To be fair Solopress are a very good price and quality is consistent. Sometimes you'll receive a slightly different grade of paper/stock on a repeat order but nothing that would cause too much of an issue.

But there is an issue with their 'estimated delivery'. You'll see if you get your order in on time that a next day delivery is available, along with other options... this is 'estimated' - A get out clause, because 9 times out of 10 delivery won't be next day (even if proofs are approved in time). Delivery will be 2 days (even if you order in time!), frustrating when you reply on a delivery being made.

A one-off, naaa. Happened now with the last 3 orders placed (by 9am).

Solopress are bound to reply to this message asking me to contact customer support. Well, I have. All that happens is they reply with a despatch email that i would have already received. No apology, so personal email confirming they have looked into it.
Poor customer service when it comes to delivery/despatch. Shame.

Why not offer a free 2 day delivery and charge customers for a next day delivery?... i'd pay if it meant reliability.
Ta.

Absolutely appalling experience. Ordered 2 print jobs with so called 24 hour service. One arrived 3 days later printed at completely the wrong scale, despite Solopress's own template being used. The other arrived 6 days later - too late for the event it was ordered for. Customer service following this was basically non existent. I eventually got a refund for one job but in the end they stopped responding to me altogether about the other one. DO NOT USE - they are cheap, but there is a reason for this!

Poor quality printing, I have received numerous faulty print jobs in the past and although disappointing are usually fixed no fuss.
Ordered 2 lots of stapled brochures, 2 different designs and both were printed visibly wonky, they arrived a day late on the Friday for an event starting on the Monday and running all week. They could only offer a reprint or refund after they had received them back. I have had faulty jobs before and on ALL 8 other occasions, most of which were faulty brochures, had been offered an immediate reprint and been advised to dispose of the faulty ones, perfect. If they had issued the reprint on the Friday when I raised the fault my customer would have only had to make do with faulty products for 1 day. This time around received a completely different level of customer service, staff just spiel out the same responses over and over again, and no option to speak to a manager. I now find myself in a situation of having no reprint or refund and has left both myself and my client out of pocket and has done untold damage to my reputation. If you are a reseller do yourself a favour and don't bother with using Solopress.com.

I had the same experience as a number of customers who have written in this forum. I used them on a number of occasions and found the work a little sloppy however not bad considering for the price and speedy delivery. However customer service are their weak link. I remember seeing on their website that they say they re-print / refund work if customers are unhappy. I found that to be 100% false, not only that but it was so frustrating dealing with their customer service, that I would advise anyone against even trying.

I had been using Solopress for around three years and was really impressed with their service and quality of products. Unfortunately, the quality of their products has declined over the last six months. I recently purchased six roller banners from them and they all have faulty mechanisms. The posters I have ordered have all varied in quality and delivery has sometimes been delayed due to unexplained reasons.

I am now taking my business to a local company that can provide consistent quality. Something has happened at Solopress.

I have just received my leaflets, with a huge white line going across the artwork, which is obviously a misprint and a fault of Solopress. When called to discuss a refund I was told that they could refund me 25% of the price I paid; which is appalling. I don't have time to have them reprinted and lost my money. The customer service have no respect for the customers, money grabbing, unprofessional crowd. I will never use their services again. Lame.

Once again, Solopress have provided 100% perfect customer service today as always. Helped by Kyle Springford to check my artwork, prepare my order and send me a link to pay. The first time I'd ordered this type of product and just wanted re-assurance that I'd set it up correctly. Nothing is ever too much hard work for the Solopress team and I've now used them hundreds of times over the past few years. Very cheap, but only in cost, not in quality.

We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!

Completely unreliable. I won't be using them again. I actually gave them a second chance after they messed up a previous order, but dealt with it really well. Fool me though because this time the order I was meant to be collecting hadn't even been started yet - caused huge issues because I needed them for an event. They offered me a 20% refund, but just don't think that is good enough compensation for the massive headache caused. Not happy.