Solopress

I use Solopress a lot for work (an arts centre) and have always been very happy with the speed and efficiency in which the print is delivered and the products are of a good quality. In this particular instance I ordered a 3 day turnaround product (it's usually 1 day btw), because it was a special type of paper which is understandable. However, I needed it for the Friday but because I went over the 12pm deadline on the Tuesday (my fault) for that delivery it switched to the Monday. I ordered it at 12.13. Anyway, I contacted customer services via live chat and asked if there was any chance I could receive them on Friday as I needed them for the weekend. The assistant Amy Constantine was very helpful and checked with her manager. It was agreed that they could help and they changed the delivery date to Friday. I am exceedingly grateful and was really happy with the outcome. Will definitely continue using Solopress.

To be fair Solopress are a very good price and quality is consistent. Sometimes you'll receive a slightly different grade of paper/stock on a repeat order but nothing that would cause too much of an issue.

But there is an issue with their 'estimated delivery'. You'll see if you get your order in on time that a next day delivery is available, along with other options... this is 'estimated' - A get out clause, because 9 times out of 10 delivery won't be next day (even if proofs are approved in time). Delivery will be 2 days (even if you order in time!), frustrating when you reply on a delivery being made.

A one-off, naaa. Happened now with the last 3 orders placed (by 9am).

Solopress are bound to reply to this message asking me to contact customer support. Well, I have. All that happens is they reply with a despatch email that i would have already received. No apology, so personal email confirming they have looked into it.
Poor customer service when it comes to delivery/despatch. Shame.

Why not offer a free 2 day delivery and charge customers for a next day delivery?... i'd pay if it meant reliability.
Ta.

Used Solopress for years with excellent print and service, but this year they have gone downhill. If the job is printed well, it's good quality, but if it; s not they seem incapable of getting it right.
Customer service is a joke, noone communicates, there's no complaints manager, you have to repeat yourself, even after complaining you only get, sorry about that. We've lost long term clients work because of this.
They are trying to do too much, too cheap and it's now bringing the company down. Mistakes are made and noone cares, noone ever answers to it.

Appalling!

After having an amazing experience - I went back to solopress for a larger order, with a view to get work done over £1000 in total.

This time around, they allocated a very junior designer - this designer was unable to get basic things like font size right in English, or the colour of the fonts. Kept asking for a new designer but to no avail- two weeks later, still the same designer and the same exact problems.

Got a call from Emma Young - customer service - told me they will have to charge me for additional work. When I asked what additional work, she could not tell me what they were and further became rude because all the changes I had asked for were correction to their mistakes and lack of attention to detail.

Absolutely appalling - be careful.

LATEST: Got proof back, mistakes that were corrected have been reversed! One step forward, two steps back. For Gods sake, third week now!

Sadly Solopress badly let me down. I placed an order on Friday and realised straight after placing it that there were problems with it. No button to cancel the order; nobody available to help on phone or chat. I sent an email but nobody manning emails or phone over weekend. Somehow, however, my order printed and on Monday morning it was too late to cancel. If printing can happen over the weekend, then why not customer service too (even if more limited), in case of emergencies like this? Or at least a cancel button. I asked how to make a formal complaint and nobody had the courtesy to respond to my email. Deeply disappointing :(

Absolutely appalling experience. Ordered 2 print jobs with so called 24 hour service. One arrived 3 days later printed at completely the wrong scale, despite Solopress's own template being used. The other arrived 6 days later - too late for the event it was ordered for. Customer service following this was basically non existent. I eventually got a refund for one job but in the end they stopped responding to me altogether about the other one. DO NOT USE - they are cheap, but there is a reason for this!

Poor quality printing, I have received numerous faulty print jobs in the past and although disappointing are usually fixed no fuss.
Ordered 2 lots of stapled brochures, 2 different designs and both were printed visibly wonky, they arrived a day late on the Friday for an event starting on the Monday and running all week. They could only offer a reprint or refund after they had received them back. I have had faulty jobs before and on ALL 8 other occasions, most of which were faulty brochures, had been offered an immediate reprint and been advised to dispose of the faulty ones, perfect. If they had issued the reprint on the Friday when I raised the fault my customer would have only had to make do with faulty products for 1 day. This time around received a completely different level of customer service, staff just spiel out the same responses over and over again, and no option to speak to a manager. I now find myself in a situation of having no reprint or refund and has left both myself and my client out of pocket and has done untold damage to my reputation. If you are a reseller do yourself a favour and don't bother with using Solopress.com.

I had the same experience as a number of customers who have written in this forum. I used them on a number of occasions and found the work a little sloppy however not bad considering for the price and speedy delivery. However customer service are their weak link. I remember seeing on their website that they say they re-print / refund work if customers are unhappy. I found that to be 100% false, not only that but it was so frustrating dealing with their customer service, that I would advise anyone against even trying.

I had been using Solopress for around three years and was really impressed with their service and quality of products. Unfortunately, the quality of their products has declined over the last six months. I recently purchased six roller banners from them and they all have faulty mechanisms. The posters I have ordered have all varied in quality and delivery has sometimes been delayed due to unexplained reasons.

I am now taking my business to a local company that can provide consistent quality. Something has happened at Solopress.

I have just received my leaflets, with a huge white line going across the artwork, which is obviously a misprint and a fault of Solopress. When called to discuss a refund I was told that they could refund me 25% of the price I paid; which is appalling. I don't have time to have them reprinted and lost my money. The customer service have no respect for the customers, money grabbing, unprofessional crowd. I will never use their services again. Lame.

Completely unreliable. I won't be using them again. I actually gave them a second chance after they messed up a previous order, but dealt with it really well. Fool me though because this time the order I was meant to be collecting hadn't even been started yet - caused huge issues because I needed them for an event. They offered me a 20% refund, but just don't think that is good enough compensation for the massive headache caused. Not happy.

First I must say that the order I placed was on time, and the paper was of good quality. The issue I had was colour matching. Problem was, the faint background colours came out too strong making the foreground text unclear, possibly just my inexperience not allowing enough contrast.

So why the poor review? The customer service department didn't provide customer service.

I didn't ask for a refund, just advice on making sure that I had a way of achieving a better match when I ordered next time. The response "The printout matched the image you uploaded", not helpful as it doesn't match the screen (including their proof image) or my home test printout in both of which the text is clear. Now gone for home printed A4 posters using a cheap inkjet printer with cheap compatible cartridges, these, without changing the PDF input file, come out fine. But are not the A3 posters I really wanted.