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Solopress Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product affordability and some instances of high-quality printing. Many customers commend specific staff members for their helpfulness and responsiveness, highlighting a positive customer service experience when issues are resolved promptly. However, recurring concerns include significant service delays, inconsistent print quality, and challenges in communication, particularly regarding order cancellations and refunds. Overall, while there are positive testimonials emphasizing good service and product value, the company must address its operational inefficiencies to enhance customer satisfaction and reliability.
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Absolutely appalled with the service I have received. I specifically chose this printers over my usual choice as I needed the flyers for tomorrow, ready for an event on Wednesday. Whilst I was paying, the website glitched meaning that the payment was taken from my account but they have said that they have not received the payment, although the bank confirmed it and I provided a transaction ID for this. After spending the whole day chasing them, being passed from person to person and told I would be called by a manager (which never happened,) they then told me at 5.30pm that there's is nothing they can do and they won't post the leaflets unless I paid again, which I refused to do as I don't see why I should pay twice when the error was on their part. They have now said that although the website glitch was their fault, they will not send the leaflets but I will still be invoiced for them and expected to pay. Avoid at all cost, terrible customer service and an absolute shambles of a company.
From start to finish, Claire has been nothing but brilliant! Gone the extra mile everywhere possible and turned what was going to be a nightmare task into one that was simple, quick and a pleasure to do. You're just amazing! Thank you!
I am researching designs for a leaflet and got all the help I needed. Excellent service from Kyle Springford which means I will definitely place my order once my design is created.
Kyle Springford gave me no nonsense, clear advice and was most helpful. I would recommend Solopress to anyone.
Massive thanks to Kyle, his customer service, knowledge and helpfulness was amazing, couldn't do enough for me in ensuring I got everything I needed correct. Highly recommend!
Big thanks to Kyle for helping me sorting a 12 page brochure and getting it printed in time for me and sorting the artwork, Customer was really happy with the end product
Claire was absolutely amazing, i had no clue how to search for an order i had placed that was not listed in my recent orders, She literally took 2 mins to find the order and send me the details of cost and where to place my new order. Shes an absolute credit to your company and without shadow of doubt the most efficient LIVE CHAT person I have ever communicated with. EXCELLENT SERVICE - STAR PUPIL CLAIR CLARINGBOLD!
Easy to use & great response. Many thanks to Amy Constantine. Dealt with quickly & effectively. Not sure what else to write to make it up to 100 letters... sorry
Kyle definitely went the extra mile in resolving problems with this first time Order. It is very much appreciated and look forward to working with Solo Press again. May thanks Kyle
Solopress have great customer service and prices. When their transaction page was not working, I was able to complete my order manually with a team member. It was quick and straight forward.
Solopress has been great at helping me get things printed from here in the USA that I need for events all over Europe, no matter how tight the deadline. Amy has helped me a couple of times and gives great service each time!
I had some A6 flyers printed and needed these split so there was a different quantity in each box. Kyle Springford was very helpful and updated the order with my request.
Used the online chat with Kyle Springford many times & always very quick & helpful,
A really useful & efficient means of communication
I used the online chat service and Amy Constantine was very helpful - she advised me how to order postcards for my business and understood my issues (better than I did!) and sorted out my problems very quickly.
Kyle Springford was excellent in his support. Patient with my request as there were several forms etc that needed checking out. Excellent customer service skills
Needed a decent sized job delivered quickly, Amy Constantine was on the online chat and she was excellent guiding every step and helping ensure the delivery was done on time - thanks!
Amy was very helpful with my query over monochrome printing as opposed to full colour - but then they all are at Solopress!
Good products with quick turn around and excellent prompt online customer service from Amy.
You cant get better!
I have just dealt with Hannah Cornelius for a re-order of items. She was very quick to respond to my queries, find previous orders to get the details and process the new order. This is about 8th time of ordering from them and the service is fantastic and items always great quality.
I had a query about how to present the artwork for multiple sets of a double-sided business card. I had a very quick response from Amy Constantine, who was very helpful.
From the business
We've got an inkling you'll like our printing services. Affordable business cards, posters, leaflets & flyers with Free Delivery. Print Delivered Tomorrow.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members