Solopress

I was astounded to find that an order can't be cancelled no matter how quickly you try to do that -- under an hour in my case.

Also, the print quality is very variable -- it is cheap as chips and the print quality matches that I guess. If you want high quality printing, this is not the place to go. Colours that are the same throughout documents often print differently across different pages; frequently the print has roller marks etc. When challenged, they will often refund but that is a waste of the customer's time. So don't use if you're on a deadline.

For fast and cheap it is good; customer service -- poor.

Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!

Absolutely shocking company. Paid for next day delivery as I needed some flyers rather urgently for a conference. Checked over the proof, absolutely fine, clear and legible. Upon receiving the flyers the next day, they were totally blurry, completely illegible and totally unusable.
I contacted customer service and explained the issue, I provided photos showing the shocking quality and was told I would not be issued a refund due to apparently a warning message coming up on my proof to state that the resolution was poor - funny considering the document was able to be scaled up to A0 size by another company, and the flyers of A5 size were perfectly printed by VistaPrint. Avoid this company, shocking service, shocking quality, and pointless unhelpful replies.

AVOID - Substatinal order placed and pay extra for next day delivery - Deliverty didn't show up. Left with an unhappy client.
Communications confirmed that show order would be the following day - Again absolutely nothing arrived. After 4 days order arrived - At this point we have unhappy client whose event has been and gone and Solopressare unwilling to refund after not been fulfilled. Several emails back and forth blaming with varying excuses. Delays can happen - but taking ownership is key - Will not use again nor recommend. - Managing Director - Big Blue Dog

I would beg people not to be taken in by these negative reviews. I have yet to find a printing company to match Solopress on quality and price, and everyone is always so friendly. So I must write to highly commend the total efficiency and brilliance of Solopress and in particular, Michael Day. I am constantly last minute and forever making mistakes with my wording. The ever long suffering Michael Day always deals with my problems and he has always ensured that my printing arrives on time - beautifully packed and ALWAYS perfect. I cannot recommend this company highly enough - and any problems just get through to this lovely man, who could not be more helpful, courteous and tolerant of people like me! He really goes the extra mile to keep his customers happy, and the result is the highest quality printing at the lowest prices. I have tried a number of online printing companies and I have not found one to match Solopress for quality and price. Thank you Michael and Solopress.

Awful service. Very peculiar negative attitude when dealing with customers, even loyal ones, when things go wrong. Initially they present themselves as open and friendly, always willing to help you out with queries - but once they have your money it's a different story, even if they are the ones at fault.
Terribly disappointing as I was a long standing customer. Loyalty, in this case, doesn't go both ways. Do not trust them. Save yourself time and money and take your business elsewhere.

Ordered banner flyers n cards and needed for event Sunday. Promised by Jake order would b delivered 7.30-10.30 sat morning... it didn't turn up! No one there at weekends!... live chat not there weekends either!... devastated and angry! Got refund at customer services Monday but Jake too cowardly to take my call! Man up... you make mistakes you got to deal with them and at least have guts to say sorry!
Don't use this company... let you down and unprofessional!

Used Solopress for years with excellent print and service, but this year they have gone downhill. If the job is printed well, it's good quality, but if it; s not they seem incapable of getting it right.
Customer service is a joke, noone communicates, there's no complaints manager, you have to repeat yourself, even after complaining you only get, sorry about that. We've lost long term clients work because of this.
They are trying to do too much, too cheap and it's now bringing the company down. Mistakes are made and noone cares, noone ever answers to it.

Our company has used Solopress for the business cards for quite multiple times ( more than three times), they had a fabulous product printing, designing easy and quick, printing fast, and besides, good customer care service. I was asked to send out my invoices, as we haven't registered so at the beginning can't find invoices, but Amy Constantine was very patient and supported, she helped to located our invoices via delivery address, very detailed and helpful! We are happy for the service, and will definitely come back to them. High recommended to anyone wants business card printing service.

We have been using Solopress for over a year now and we are thoroughly impressed by the service provided. We order often and cannot fault Solopress. The very few issues we have had with orders have been resolved quickly and efficiently. We deal regularly with Hannah Cornelius in getting exactly what we need and I cannot commend her highly enough; always helpful and ready to go the extra mile to provide excellent customer service. Thanks, Solopress!

Once again, Solopress have provided 100% perfect customer service today as always. Helped by Kyle Springford to check my artwork, prepare my order and send me a link to pay. The first time I'd ordered this type of product and just wanted re-assurance that I'd set it up correctly. Nothing is ever too much hard work for the Solopress team and I've now used them hundreds of times over the past few years. Very cheap, but only in cost, not in quality.

We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!