Snakes at Sunset

Ordered a GBB tarantula online that never arrived. Id taken a half-day off to receive package but nothing arrived. The store was no help. I talked to a guy there who told me to go to their message board, then hung up. The message board would not not open and said I had zero items on order. I called back a dozen times and got nothing but a busy signal. No voicemail either. I emailed and was told to go to the message board... again. My followup emails were ignored.
Customer service for Snakes rates 0, professionalism rates 0, and overall experience rates 0. Now I'm working w my card company to get my $200 back. What a lot of work and grief in this attempt at a transaction. Don't take my word; read the one-star reviews here and on Yelp. Apparently, in store purchases are good, but online purchases are terrible. Buy at your own risk.

They shipped the snake, but didn't tell me anything, not the age, what it was being fed, when it shed last, any health issues. Nothing at all. I don't know what to feed it and how to monitor healthy growth because I don't know how old it is. They didn't reply to emails, didn't post my review. And the snake looked completely different from the picture.

I ordered a leopard gecko from their online store. After sorting out delivery, they stopped responding to messages. Delivery day came and went, no contact from them despite several messages, no gecko arrived. Online store is a scam. I filed for a refund with PayPal.

I have bought 8 snakes from this company. I am very happy with 7 of them I have no intention of quitting buying snakes but however, I am switching to Backwater Reptiles due to the fact that no one will talk to me about a resolution. After multiple e-mails I still cant anyone on the phone. Its completely ridiculous that a dealer would choose to lose thousands of dollars in snake sales over one snake. But if thats what they want...so be it. Just not a good business decision!

I had ordered a young female striped Kenyan sand boa on Wednesday, got my tracking number, and she was here Thursday morning 9:20 am! Every thing was perfectly packaged, and she's a beautiful healthy gal, but the only thing I wish would have been different was there was there was no paper of when she last ate, and in the package there was what seemed to be a cold pack, and not a hot one. Other then then great, and friendly company, with great communication. If you are considering ordering from here, do it!,

We just got this little guy, he was in perfect condition and ate within hours of arrival. At first me and my partner were unsure about purchasing from snakes at sunset because of the reviews but the risk was well worth it. So far he seems in good health and was use to being handled. As far as tracking and packaging as soon as the order was placed and confirmed we didn't hear anything till the next day which made us worry. Thankfully Shipping was fast and when we opened the box the warmer was still in good shape as well. Overall pleased with the order and will update on the health of the snake if needed.

Ordered a Pacman frog, recurved it but it had a calcium deficiency which gave her a deformed jaw.
It couldn't eat even with had feeding crickets or meal worms.
Of course it died. 128.00 wasted, and the slow death of the poor frog.

Emailed, texted, called nothing but crickets.
Their phone rings forever and goes to dial tone.
Buy at your own risk
I would have given them a lower score if available

Bought two Indian spotted Turtles on line and never received them took my $134 no reply back no refund and can't get a hold of anyone

I got two Sand Boas from Snakes at Sunset, first they were very little, they said they were eating pinky mice, but they did not, I spend 300 plus on these snakes. I contact them and this did not help at all, so I requested a refund, of course, they rejected it. Today one of the snakes die(did not eat at all). If you want to lose your investment buy here!

I have the purchase number which is *******733FL. And the amount is 168.99 dollars and I bought it from Snakes at sunset. I bought a Russian tortoise on line. Please send me my tortoise to my address on Monday September 13th because I never get her or him delivered to my home.my address is. 1301 w Whitestone blvd apt 139 Cedar park Texas *******. Please send my pet tortoise alive and healthy on Monday September 13th between 1100am - 500pm. I will be waiting to get my baby alive and healthy to me. I really want to get my tortoise alive and healthy to me. Thank you mrs knapp.

I bought a frog. It was shipped out and made it to Indiana. 15hrs after it said it was in transit it still didn't make it to the next FedEx center. Chances of them giving you your money back is slim to none.

Anybody have the owner's number I reached out to him in a email 2 times No response I got my package with a dead baby ball python inside with no heat packs or cyropak it was just put in a box tapped up and sent off to me where I live which is cold af at this time I respectfully reached out to him and waited so we can fix this situation I spent a lot of time and money on this snake being my first baby ball python ever and I hate to say it but I felt like I got robbed out my money like "oh here you go here's a dead snake thanks for shopping with us come again" I didn't see the reviews on google til after I got my package to see all these bad reviews because on there website there was a whole bunch of 5 star rating reviews so I thought it was a good idea I just want this situation fix before it becomes a major problem and I won't stop until it's fixed. Can't get mad at us either for the things we have to experience like this you guy's got to own up to it.

Thank you Snakes at Sunset. I bought my daughter a ball python from you guys and I was so worried about the shipping from Florida to California but all my worries went away once he arrived. He is so healthy and beautiful and we couldn't be any more pleased. Communication about shipping was super clear and package arrived exactly when it was supposed to. He is super sweet and just hope he loves his new home. Thank you so much Snakes at Sunset.

So the TL; DR is I did receive a snake and it was healthy, but the company did not send me what I ordered and was not transparent with me about the switch they made.

I ordered an extreme reverse okeetee corn snake, I think they only ship between Monday-Wednesday so I had to wait a few days and I was not able to find a confirmation email. I was out of town over the weekend but it worked out well with the delivery time. When I got home I was going to ask about it but it was delivered later that day (I think on a Tuesday or Wednesday, all of the details about the delivery are not that important other than the confirmation email issue).

My snake arrived healthy, others mentioned that their snake was too small to ship, since this is my first snake I don't know the "do's and dont's", but the problem is I received a butter stripe morph and NOT the ERO that I ordered. I was just excited to have my snake and didn't want to go through the trouble of sending it back, when I contacted them they said "there was a mix up with another customer" and "the ERO was not eating", regardless of what the truth is, if they told me about this beforehand, I would have gladly picked out another morph that I liked, or I would have waited for the ERO to start feeding to ensure it was healthy before it arrived.

Customer service did offer to replace the snake and offered a refund on my next order, I did not feel ripped off because both snakes were the same price, but I will say I am going to get an ERO, but I am going to get it somewhere else so I know I am getting what I ordered.

I love my butter stripe, it is a beautiful snake but just beware, you might want to ask beforehand just to make sure that the specific snake you are looking for is available / healthy / as listed, etc. Because I feel like they will just swap something out and say "hey well who cares it's a snake and it's the same price".

The good news is I ordered a 50 pack of frozen pinkies and they arrived still frozen solid and in good condition. The snake also arrived packed very well with a cold pack and was beautiful and good health (other than a slight neck kink but I don't think it will affect the long term health and ability of the snake to eat.) Someone else I met made me aware of the mixed reviews. I feel sorry for anyone that ended up with an unhealthy animal or felt ripped of for whatever reason. Even though I did not get perfect service, it could have been much worse, just remember: don't be afraid to do your research and ask questions.

I was trying to buy a tangerine albino Honduras milk snake from them last year. But after I purchased it on Wednesday night I thought they will ship it on Thursday but I didn't get any notification from them the next. I thought they must be busy so I waited until Monday. But when Monday came there were still no any notification from them. So I emailed them and then they finally told me there was no more tangerine albino Honduras anymore only normal albino. I really want this snake because it was my first time to buy a animal online. So I said ship that snake to me and I asked is the price still the same. In other words I was looking forward to have refunds. Normal albino should be cheaper than tangerine albino but not at here. They said the price is the same and didn't show any apologizes to me. At last I got my snake and she is a happy beautiful and healthy girl. So if you are looking forward to have a animal you can buy from here. But if you are looking forward to have a good experience on online shopping then choose another store.

I was interested in a Black Roughneck Juvenile and asked about it's temperament in their chat app, no reply. The next day, Sunday, went ahead and pulled the trigger and bought the animal. A short time later I asked if they could hold the shipping until the next Monday, no reply. Two hours later I get an email that the animal has been shipped. Received the animal that Tuesday morning and the animal was seriously undernourished and obvious in distress. Wednesday morning it was dead. Buyers beware!

Bought an RES Male from here. Great Turtle, Excellent condition!
Fast Shipping. Good communication.
Will by from again.
Thanks!

Im a well experienced snake owner. I was scared from the reviews but figured I would gamble with it. I bought two corn snakes and took exceptional care of them. One died in a month and the other died a few weeks later.

To whomever might be reading this please do not buy your pets here. I have purchased 2 different reptiles and both died within a month of having them. I owned a caiman and he died in 3 weeks and a peach throat monitor whom I've had max 2 weeks. They sold him to me having 2 months and saying it was eating crickets fine when it wasn't. He was extremely malnourished and ended up dying. Mind you I paid $400 for the caiman and $330 for the peach throat and they didn't even make it a full month. Do not buy reptiles from here.

You'd probably be better off going to petco because these animals are jammed in small enclosures, some of the water dishes are dried out, worms are just left in bowls ect. There were two beardies jammed inside about 40-50 gallon and they were NFS. Many snakes were jammed in what looked like 12x12x12 with nothing but a single empty dish. Please do not buy from this shop, go to a trusted breeder, not this pet smart quality store.

Purchased a corn snake that at first was fine with being handled and now bites every time he is picked up. Complained and not willing to do anything and just said ordered wild caught snake. I've had several corn snakes and never was bit until this snake. Do not purchase corn snakes from them. Paid nearly $90 for this useless snake that can't even be held. Terrible business and horrible customer service. Should have read these reviews before purchasing. Will never use them again.

I've read many of these reviews and I was scared at first but the owner is more caring for the safety of the animals than the profits I've ordered a rainbow boa and it showed up healthy and hungry she bit me already but it's to come from a reptile who was shipped and scared all she needs is more human contact with me and food and water so stop complaining u cry babies and grow a pair these are men's pets not girls pets

I'm a regular customer here and today was my last day coming because I never get the correct amount of super worms I ask for they always cut me short and when I ask if they are sure if there are 90 worms they say I'll count but the extras will be taken out. He proceeds to count the worms and actually removes the "extra" he claims to have put. I'm sorry but this does not look like the amount I paid for. Very rude never coming again just wanted to let people know they rip you off!