Snakes at Sunset

Okay so I ordered a king snake 3 days ago, and I chose ground shipping because it was cheaper. So I placed my order, then the next day I got a message saying they can't ship ground only overnight and that I had to pay $30 more and I decided to not pay anymore and I'm trying to cancel my order because they still have my money and they don't answer, if they do its just to tell me to pay the $30, please can someone help me, how do I cancel it or can someone please call for me because I don't have a phone right now and they have my money. Thank you!

I ordered a Butter morph Corn snake from them on Sunday, September 30th. Since they do not ship on weekends, it was shipped the next day on Monday. I received the snake very early today, and the package was professionally done. The snake was healthy and responsive. Personality was amazing. On top of all of this, the snake was extremely affordable. It came to under $100, overnight shipping and snake. Would extremely recommend. Wish I could add a photo of her but it won't let me on mobile. If you want to see pictures, email me@ *******@gmail.com. I'd rate a 5/5.

WARNING! This place sells sick, unhealthy, infected turtles with holes in their shells. Shell rot and weak breakable shells. DO NOT BUY FROM THEM! When addressed my concerns they were SO uncaring "you went rambling on" RUDEST person in customer service. MIKE B Should look for a new job if he doesn't care for turtles quality and their customers.

I ordered a female Mojave ball python from them about a year and a half ago.It was advertised as a female 700g when I received it it was only 520g and had scars all over it and then I come to find out last week it was a male. I think this company will do anything to make a buck. Very sad please do not waste your money!

We got a western Hognose for 700$ from this Breeder and it was nothing but a very very sick snake from day one. We received him and from day one he had issues I finally took him to vet and this snake was full of parasites and had other major issues to point he couldn't slither or move like a snake should. So I emailed them with a full vet report and was getting nowhere with them. Finally they responded and we are finally getting a full refund but it wasn't easy. I had to put my snake down today at the vet which was so hard. I had him for about 5 months and now have 650$ in veterinary costs because this snake could never have a quality of life. Please consider using a different Breeder if you are looking. I'm only leaving this review to prevent someone else having to go through what we did.

Bought two Indian spotted Turtles on line and never received them took my $134 no reply back no refund and can't get a hold of anyone

My order was for 1 male and 1 female black snake. The promised delivery time was 1030, at 1200 I recv'd an email confirming the delivery time of 1030 - LOL. I sent the first email to Sunset -no response. When I called FedEx they promised a 1600 delivery time. They arrived at 1645 with dead snakes. I refused delivery and disputed the charges. I had emailed Sunset additionally (no phone number - wonder why?) over the course of the day but did not recv a reply from Sunset. WTF? I take a day off to sign for late, dead snakes. Crappy customer service from Sunset and FedEx.

Please, please do your research on these guys. They also have an F with the BBB.

My sweet girl had to be euthanized due to a sickness. I purchased her in February, received her March 2021. In June she developed fluid retention and stopped eating and using her rear legs. I took her to the Vet and discovered she had ascites. I force fed her every day per vet orders for 5 weeks, added extra calcium and protein, and gave her oral meds for 2 weeks to help with the extra fluid. She was also give intramuscular antibiotics 3xs a week for 3 weeks. She regained some mobility in her rear legs and perked up, but still wouldn't eat. Her last radiograph indicated her swelling went back up, maybe worse and there was fluid in her lungs. Once I received her from this sketchy website, her shell already indicated some MBD and she was small for her age. I did everything I could to save her.

We orderd it on Sunday but it was not shipped till wednsday and the snake arrived dead! We payed top dollar for the albino king snake shipping for it arrive dead... we contacted the place to address the issue but the employee did not help us at all by saying "email us the issue and we will get back to you on Monday " hello! Dead snake! Idk what to do with it?! What should I do? Can I get a refund? Money back? Why till Monday?!? $#*!s man

Bought an RES Male from here. Great Turtle, Excellent condition!
Fast Shipping. Good communication.
Will by from again.
Thanks!

I bought two Great Plains toads on the 3rd of Oct online! On snakes at sunset website. I read many sketchy reviews and thought why not? I placed my order and they shipped it Wednesday to have it arrive Thursday at fedex. And to my surprise when I arrived home, opened the box to my surprise. There was ONLY ONE HEATING PAD FOR TWO GREAT PLAINS TOADS! ONE! ONE! For Two Great Plains toad…. Wow and I'm their containers that they were in were only 4 tiny breathing holes…. 4?!?!?! For a great point toad. And the box didn't contain any holes whatsoever but one heating pad, shipped from Miami to California. What a $#*!ing joke! Oh best part, the website online and the shop are two different places and they both have different guidelines in handling the animals. The staff at the shop notice all the bad reviews but don't do anything about it, you wanna know why? Cause they don't CARE THEY JUST COLLECT THEIR PAYCHECK AND GO HOME HAPPY, while ppl who order online are getting scammed and they're just making bank! Another thing they have two different numbers to chat for those of you who ordered online :) here's the #to call *******953 text # is *******183. The person I spoke to just kept saying sorry, and that they've mentioned the bad reviews/packaging to their boss but still nothing is done about it, save your god damn money and don't waste time buying crap from here, chances are you receive a dead animal and no refund back! They don't give a damn, they're just here to collect your money and give you dead/sick animals. Go spend your money at Josh's frogs.

I'm SHOCKED at the bad reviews. I had an absolutely amazing experience with this company. I ordered my baby ball python on Monday at 1:30pm and he was delivered on Tuesday at 9:30am. Packaging was superb, he was still warm and safe when he arrived (They used a heating pad/cryopak combo). Right after purchasing I recieved an email to confirm him being sent to a FedEx ship center due to weather (which was only 8mins from my house so nice and close) and they replied to my emails almost immediately. They are VERY clear about their shipping methods & schedule on their website. My little guy is absolutely gorgeous, healthy & has an amazing temperament. I couldn't be happier with my snake and the company as a whole. I would definitely recommend and will be purchasing again in the future.

I was trying to buy a tangerine albino Honduras milk snake from them last year. But after I purchased it on Wednesday night I thought they will ship it on Thursday but I didn't get any notification from them the next. I thought they must be busy so I waited until Monday. But when Monday came there were still no any notification from them. So I emailed them and then they finally told me there was no more tangerine albino Honduras anymore only normal albino. I really want this snake because it was my first time to buy a animal online. So I said ship that snake to me and I asked is the price still the same. In other words I was looking forward to have refunds. Normal albino should be cheaper than tangerine albino but not at here. They said the price is the same and didn't show any apologizes to me. At last I got my snake and she is a happy beautiful and healthy girl. So if you are looking forward to have a animal you can buy from here. But if you are looking forward to have a good experience on online shopping then choose another store.

I purchased a Mangrove monitor from snakesatsunset.com with over night delivery. That added nearly $40 to my total purchase. I ordered it on monday and its already friday and no sign of my lizard being shipped. I did recieve a confirmation email that my order had been processed thru there company. I called tuesday afternoon to check on my order since it hadnt been shipped yet and the guy on the phone said they were working on filling orders and i would recieve a confirmation email shortly. Well its been 3 days and no email and no god damn lizard! I ordered from another company and i recieved my lizard the next day on time and the only reason i didnt order from them this time was because they were out of what i wanted. I am extremely upset about the poor service i have recieved and dishonesty of the employee i delt with. Just still wondering if ill ever recieve my expensive order...

Ordered a Green and Brown Basilisk the Brown one came in just fine fairly large like they've had her for awhile but the Green one you can tell is barely even a hatchling he's so small. The Green one came with all kinds of issues, Eyes were sealed shut from an infection, he wouldn't eat no matter what I gave him I tried calling the company the SAME day I got it to inform them and ask for help they were completely rude, took him to the vet day after I got him and he too said the reptile was way too small and should have not been sold like that also said there was a low chance of it surviving and what do you know he was right.