My order was for 1 male and 1 female black snake. The promised delivery time was 1030, at 1200 I recv'd an email confirming the delivery time of 1030 - LOL. I sent the first email to Sunset -no response. When I called FedEx they promised a 1600 delivery time. They arrived at 1645 with dead snakes. i refused delivery and disputed the charges. I had emailed Sunset additionally (no phone number - wonder why?) over the course of the day but did not recv a reply from Sunset. WTF? I take a day off to sign for late, dead snakes. Crappy customer service from Sunset and FedEx.