I have bought 8 snakes from this company. I am very happy with 7 of them I have no intention of quitting buying snakes but however, I am switching to Backwater Reptiles due to the fact that no one will talk to me about a resolution. After multiple e-mails I still cant anyone on the phone. Its completely ridiculous that a dealer would choose to lose thousands of dollars in snake sales over one snake. But if thats what they want...so be it. Just not a good business decision!