Heather C.

They have incompetent customer service. I don't live in the state but bought a gift card online because my then 12 year old wanted a particular snake. She didn't order anything right away. When we finally went to use it, I realized I only had a receipt and the account I had created. I asked to get the certificate number and was told they had no record of me purchasing one. The most frustrating part... I have been getting these answers in short somewhat rude incomplete sentences for the past 2 months. I have provided proof of the purchase with my direct and PayPal receipts which they deny I sent. They seem to be computer illiterate as well as crooks. Spend your money elsewhere.