SmartBuyGlasses

Massive delay in shipping item
My worst online purchasing experience ever. Item purchased was not physically available but listed as available on the website. Made to wait about 3 months before taking the decision to cancel. Later checking the website still stated available!. I was offered a 5% discount which I think is pathetic compared to what other companies would offer. Lousy service! Nice weekly updates identifying zero progress on my order.

My experience with SmartBuyGlasses has been awful and I have never been exposed to such delivery problems when ordering from another company before. The shipment of my 90 day lenses package has taken more than 1 month and 2 weeks so far. Furthermore they do not have any telephone support, and they only send replies after 24 hours (according to their policy), which means that communication with the company is slow and highly rigid. In total I have had to spend 160 euro extra because of problems that they are responsible for.

I will personally never buy from this company again, and I want to warn people that mistakes can happen from their side, and that it will end up costing you money (something which they do not want to compensate).

In my opinion there are far better companies out there, both when it comes to pricing and service policies.

I live in New York City and after making an appointment to get my prescription and get the glasses that I wanted at a local place called Collen Optical their quote was around $800. I asked the sales person write down the model number of the frames that I was looking for; came home when I'm smartbuyglasses.com and found The exact same frames for $200. The $700 price at the other store included my insurance even with no insurance discount or deduction my frames were that much cheaper on smartbuyglasses.com!

I recommend this website to everyone I know and they all have had similar experiences such a great site!

SmartBuyGlasses may have good prices and selections but it took such a long time to receive my order. For some reason, the frames I ordered were narrower than I expected for a size 52. They felt more like a size 49 or 50. So I hope these are genuine sizes.
My wife also ordered from them but had to cancel her order because she didn't receive the order even after 3 weeks. She followed up numerous times and they didn't respond to her queries on the status of the order until she asked for a cancellation.

I don't plan on ordering through their store again except they are the only ones that carry a particular frame of choice.

As far as everything that could go wrong when wrong
1. At no point during my order process was I informed that additional taxed(25%) would be added when my glasses where picked up.(They have now agreed to refund this)
2. The shipment was not good enough labeled and where stuck in the toll for several days
3. When I finally got the glasses they had managed to deliver with the wrong prescription!

They get one star for quick response. But this does not exactly encourage me to buy from them again. Hopefully I will get my money back!

After having had a bit of an issue getting my payment to go through, I called and spoke to a very helpful customer service rep by the name of Marjorie. She assured me she would help me with my order and proceeded to inform me of every update thereafter, until I had my sunglasses in my hands. To make up for the inconvenience of my lengthy payment process, once approved, they shipped my item overnight! I am beyond happy with the customer service, packaging of the sunglasses and the sunglasses themselves. They are beautiful and 100% authentic. They even include a cute lens cleaner kit with mini screwdriver. Prices are outstanding and the free shipping is a huge plus. Will recommend to everyone I know.

They appear to have great prices on sunglasses but don't be fooled by their deceptive practices. Also don't expect to receive your order very quickly. It took me 4 weeks to receive my order. They had been shipped from China. Three weeks after I received them I received a bill from FedEx for Brokerage fees and Duties Tax and Customs Fees in the amount of $26.54. There was no mention of this when I placed the order. I have contacted the company about these charges but so far no response. Save your time and money and buy elsewhere.

The returns policy of this company states that you will get a 100% refund. They do not in fact refund any shipping costs. In addition, the glasses I bought were imported from Hong Kong so the return cost was very high. Be warned, you will not get all of your money back and customer services provide evasive responses to questions.

I received genuine goods within one week of order, from Hong Kong to California. A question to customer service was answered within 2 days, which to me is somewhat slow, but considering the volume they must do, forgivable.

I am writing this review to put people's mind at ease. As stated, I had a positive experience with this company. I would consider another purchase.

I am not rating any sort of warranty service as I have not (and hopefully will not) dealt with the company in that context.

I had trouble at choosing the right type of glasses for my prescription. I have astigmatism and I found difficult to choose between distance, reading or computer. Hopefully, I wrote to your customer service and got an answer on the following day which is great. I love my glasses and the delivery delay was very acceptable.

Another little comment, your search engine is processing slowly. Seems like the requests to your server are too slow for the size of your database. I use Firefox on PC if it can help you.

Best,

Honestly, I was quite sceptical at the beginning with that web site, the reviews where between 1 stars (fake items, shipping error, etc.) and 5 stars (simply perfect)

I ordered a pair of Tom Ford with the optical lenses and 1 month after I got them!

They got problems ordering the glasses put I send and e-mail and they've answered it within 24 hours to explain why my order was still on process.

They do ship from Hong Kong, that's why I was scared to received a fake product. But not at all! My frame and the lenses are perfect and i'm really satisfied.

My only critic is the time. The whole process took about 1 month, but I saved more than 400$ on prescription lenses + frame, so it's worth it.

But, be careful with every web site you order on and check reviews.