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Francis T.

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1 Review by Francis

SmartBuyGlasses

  • SmartBuyGlasses

“Misleading returns policy”
11/11/21

The returns policy of this company states that you will get a 100% refund. They do not in fact refund any shipping costs. In addition, the glasses I bought were imported from Hong Kong so the return cost was very high. Be warned, you will not get all of your money back and customer services provide evasive responses to questions.

Tip for consumers:
Refund policy claims to offer a full refund but they do not cover shipping costs. The product I bought was imported from Hong Kong and that was not stated in the description so the return costs were unexpectedly very expensive.

Service
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Helpful  (1)
Thank you
Thumbnail of user servicemgtsbgs
SmartBuyGlasses S. – SmartBuyGlasses Rep

Hi Francis,

Thank you for your feedback.

I'm sorry to hear that you did not find it convenient, for returns, we have several return location, I would like to check your order however we did not receive your order ID, please send it to me so I can assist you further.

Sincerely,

Lauren

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