SmartBuyGlasses Questions & Answers

Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at customerservice@smartbuyglasses.com or 888-359-9292 Regards, Ben SmartBuyGlasses

Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at servicemanager@smartbuyglasses.com Regards, Ben

Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael

Hi Olive, Yes, we guarantee all of our products to be 100% genuine. You can find out more about our authenticity policy at http://www.smartbuyglasses.com/secure#Authenticity Guaranteed Happy Holidays! Regards, Ben SmartBuyGlasses

Hi everyone, Thanks for your questions and providing your personal experiences. I'd like to reassure you that there is no questioning the authenticity of our products; they are all 100% authentic. We source directly from the authorised brand suppliers and manufacturers to guarantee this. Once you have received your order, please feel free to have it inspected by your local authorised dealer of the brand. You can find out more on our website at http://www.smartbuyglasses.com/secure#Authenticity Guaranteed Don't hesitate to contact us if you have any further concerns. Regards, Ben

Hi Jaclyn J, You can download an invoice from our website once your order has been completed. I would recommend checking with your insurance company for which details are required to claim a rebate.@Ben S: I'm sorry to hear that you feel our products are not genuine but as answered previously, we guarantee all products to be 100% authentic. They are all sourced from the official suppliers and manufacturer of the brand, so there really is no questioning this. If you are still concerned, I'd suggest visiting your local supplier of the brand to inspect the product. If you have any further questions, feel free to contact our service manager at servicemanager@smartbuyglasses.com Regards, Ben

Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael

Hi Alexia G, Thanks for asking. You can find this model on our site at http://www.smartbuyglasses.com/designer-eyeglasses/Persol/Persol-PO3007V-1023-292476.html. The size 48 currently isn't in stock but we do have the size 50 ready, as well as size 48 in other colors. Just check for which models are marked as "Fast Shipping". Feel free to contact our support team at customerservice@smartbuyglasses.com or 888-359-9292 if you require any further assistance. Regards, Ben SmartBuyGlasses

Hi Nikita, Yes, all of our products are guaranteed to be 100% authentic. If you have any further questions or concerns, feel free to contact our customer service team at customerservice@smartbuyglasses.com Regards, Ben SmartBuyGlasses