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Eivind A.

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1 Review by Eivind

SmartBuyGlasses

  • SmartBuyGlasses

“Lacking information in regards to delivery - shipped incorrect product!”
7/28/16

As far as everything that could go wrong when wrong
1. At no point during my order process was I informed that additional taxed(25%) would be added when my glasses where picked up.(They have now agreed to refund this)
2. The shipment was not good enough labeled and where stuck in the toll for several days
3. When I finally got the glasses they had managed to deliver with the wrong prescription!

They get one star for quick response. But this does not exactly encourage me to buy from them again. Hopefully I will get my money back!

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SmartBuyGlasses S. – SmartBuyGlasses Rep

Dear Eivind,

We're very sorry to hear of this experience.

Any charges incurred from your local import laws are unfortunately not within our control. However, we are able to help reimburse these charges. We apologise if this caused any inconveniences.

Rest assured our support team will be assisting in returning your order but if there is anything else we can do to help, feel free to let us know.

Regards,
Ben

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