I ordered frames over two weeks ago now and there is no update with my order after many emails and reaching out to them on Twitter. They have no phone number for customer service and their promise of 24 response time on emails is not true! I don't think I will ever be getting my glasses. So upset and there is nothing I can do about it.
WARNING!SCAMMERS 100% RUN AWAY.All the good reviews are fake 100%They took my money and didnt send amy sunglasses,asked for refound,they said 3-5 days to receive money back from 18 august that they stole my money every day they find an excuse not to inform me where is my money.They are professional crooks,criminal organization and i have attended to the police of my country to report them.They are disgusting criminals.RUN AWAY!
My title says it all. Use these guys for contact lenses for the last year or so i think. Always the cheapest but just as importantly, delivery times are consistently reliable; in fact i think the time from order to having it landed has shorten since my first orders.
Worst customer service! Not recommended to purchase.
Customer Service name Alexander, never reply after 3 days.
This Company tends to delay the process and the order just hangs without any info/status. I feel like been cheated by this company.
Now seeking for advice from Local Authority to lodged report.
I am very pleased with my new glasses, especially considering they were a third of the price I was quoted by a local eye glass dispenser.
My only complaint was they took a few weeks to arrive... no quick delivery that's for sure! Other than that, I'm very happy.
Happy with my purchase, delivery was on time and received product was in excellent condition. Glasses are good quality and the prescription is spot on. I will definitely order from SmartBuyGlasses again!
Found the frames I wanted $130 cheaper than my eye doctor was selling them for. Shipping was a bit slower than I expected but they arrived just as ordered and I'm very happy with my purchase. Will buy again for sure.
My sunglasses were delayed shortly because they were out of stock. I was notified quickly buy SmartBuyGlasses and given several options to proceed, including waiting for stock to arrive and getting a discount on my order. This is what I chose, as i was thrilled to get a better deal on an already great deal. I priced the same pair of prescription sunglasses at 2 places here in Vernon, BC that were estimating $650-$700 for frames and prescription lenses. I paid about half that at SmartBuyGlasses.ca!
The order arrived on time, yet, due to personal issues, I had to return the item and I got my money back after a couple of days. Everything ran smoothly and I am very satisfied with the service. If I decide to shop glasses online again, SmartBuyGlasses would be my first choice and I will definitely recommend them from now on. Thank you!
At smartbuyglasses I can almost buy 3 glasses for the same price as 1 pair in stores - where quality is equivalent. I have ordered twice and it has worked well both times. I work with supply chain solutions myself, and must say I'm impressed with the possibilities to track the status of my glasses and the accuracy of the delivery. The website is very easy and uncomplicated. So far I have nothing to complain about!
The delivery took almost 2 weeks even though they sent the package the day after ordering but that's okay because it's free delivery.
The shades I ordered didn't sit well, they were very skewed.
After contacting the support I sent pictures of myself wearing the glasses and got an okay to return them. The whole thing went exceptionally smooth and now I got a new pair that I'm happy with.
Prices are the best and they have the greatest selection of sunglasses that I have found on the net.
Ordered and paid then asked for ID which I sent and now the parcel appears to be lost cannot be tracked since Paris 2 weeks ago! Contacted the courier company who tell me they have never received the parcel to deliver. I've asked for a refund now several times as the parcel has obviously been lost but just getting the run around telling me that they have recalled the parcel and await until it is back in their warehouse until they refund me - ridiculous! My advice, go to a shop and buy over the counter and take your glasses away with you!
Dear Clayton,
We're so sorry to hear of this experience with the courier service. There have unfortunately been some delays in their transportation hub in Paris but rest assured our support team will be in touch to help resolve this.
Regards,
Ben
I must admit that I had my worries whether this website is trustworthy. In conclusion the results are the truth. After a relatively long period of preparation and transport I received my Ray Ban sunglasses in good order after 14 days in the Netherlands. The parcel was wrapped excellently, the glasses seem to be the original for a significant lower price than the original. As service a cleaning spray and mini screwdriver. Are attached as promised. I am happy!.
Avoid...!
They will charge your credit card without sending you a confirmation e-mail or any info.
I have been waiting for my glasses for 2 months. They don't have a phone number and they don't reply to e-mails. So I have no idea if will even receive them.
And reading the reviews, it seems that their glasses are fake. Garbage...
Dear Valued customer,
Thank you for provided feedback.
We guarantee that all our goods are 100% authentic, from reliable Italian suppliers only. We also have no intentions to keep customers money without providing ordered goods.
I'm very sorry to hear that you haven't received notifications regarding your purchase and would like to ask you to contact us at servicemanager@smartbuyglasses.com so we could investigate this case and provide the best possible solutions.
Kind regards,
SBG
Do yourself a favor, call their 1-800 number. It hangs up on you instantly. All of the reviews about them giving you the runaround on shipping times, its 100% true. If you look at the website in detail at the way things are worded, everything is worded in a very misleading way. For example,
FREE Shipping - within 5-11 working days - this sounds like you are getting a deal, but it actually means as long as they stall and say its not available, you become responsible to pay the shipping after 11 days, and trust me, they will send you lots of emails.
Here is another one:
Returns: 100-Day returns & 24 months warranty - this sounds nice, but it really means is, they will not refund your money within 100 days. You will not see a penny from them for 100 days if ever.
All of the fake positive reviews are from them and only them, do not be fooled.
Dear John,
I regret to hear that you are not satisfied with our service. Please be advised that we send order confirmation email right away after you’ve placed the order. We offer 100% free shipping and we never charge any shipping fee. We also offer a friendly hassle-free return policy, no question asked if you’d like to return for a full refund or exchange within 100 days after receipt of your purchase.
Being in business since 2006, we are working hard to provide the easiest and most pleasant on-line shopping experience to our customers. Please get in touch with us at servicemanager@smartbuyglasses.com and we will follow up on your case immediately!
Best Regards,
SmartBuyGlasses
Excellent range, offering and delivery. Very competitive prices. Lives up to its promise. Outstanding service and updates on order status. I cannot think of a better option to purchase sun glasses.
I am a repeat customer.
I ordered a pair of Ray Ban eyeglasses from SmartBuyGlasses and was very pleased with my purchase. The price was great and they arrived in perfect condition within 1 week. I will order another pair soon!
I took the 5 weeks to ship; glasses are broken; trying to exchange them for over 1 week now. No word from their customer service. The 100 day return policy and exchange policy seems to be a hoax. Never again!
Hi Thomas,
Thank you for your feedback.
We are sorry once again that you are still waiting for the return instructions on your item. We already sent you an email and have followed up the case with our logistics team. I fully understand the urgency of the resolution on this case and we want to be able to provide the best and most efficient way to resolve this thus if you can give us at least another 24 hours to get back to you with an update, we would sincerely appreciate it. Our apologies once again for the hassle and inconveniences.
Sincerely,
John
SmartBuyGlasses
I ordered a pair of prescription sunglasses from them one month ago, and they have yet to even ship them to me. After two weeks, I was told it would be another 5-9 days. After another week, I was told they finally made it to the lab, and would take another 5-9 days for the lenses to be put in. It's been 11 days since that message came, and they still haven't shipped. I also had to contact them 4 times before someone finally corrected a problem with my shipping address. We'll see if I ever receive these sunglasses...
Dear Tiffany,
I regret to see that you are not satisfied with our service, from time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. Please be advised that the Color Matching takes several days longer than the prescription lens with no tint.
We checked the email communication record, however, we were only able to locate your facebook message to us, could not locate any email. Our customer service will contact you shortly to provide you with the recent order update.
Best Regards,
SmartBuyGlasses
My product arrived to the US from China on the date the tracking said it would. The Tom Ford sunglasses appear to be authentic, but the case was a knock-off. I've purchased this model four times and most recently from Nordstrom's and compared them. I contacted SmartBuyGlasses about the case not being authentic or original and they told me that the cases are not included in their authenticity guarantee and then continued to say they stood buy their "authentic products" yet only offered a 5% discount for the fake case or to return the sunglasses.
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at customerservice@smartbuyglasses.com or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at servicemanager@smartbuyglasses.com Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at customerservice@smartbuyglasses.co.in or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
SmartBuyGlasses has a rating of 2.6 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and order status. SmartBuyGlasses ranks 13th among Eyeglasses sites.
Hi Alexander,
Thank you for your feedback. I understand that you have been waiting for your refund patiently and that you have put your trust on us in good faith in which we are very appreciative.
Please be informed that we have already processed the refunds, however, if you haven't received it yet, we are directly coordinating to your payment vendor. Please note that we are doing our best to resolve the issue.
Reply to our emails directly, so we can further assist you.
Sincerely,
Elveen