After shopping around for prescription sunglasses, this was the least expensive site that I could find that also had the frames that I was looking for. The order process is quick and painless, and the glasses arrived particularly quickly (about a week and a half with an estimated time at purchase of closer to three weeks, prescription sunglasses take a fair amount of work). The prescription is correct and I am satisfied with my order, without even taking into consideration the discounts that they give for future purchases.
Ordered a pair of sunglasses, I understood the shipping would be free as stated on the website, "Fast, FREE Domestic & International Delivery". Shortly after received two bills from FedEx for $37.00 in international shipping charges, seems the glasses were shipped from Hong Kong.
If you order of these guys be prepared for some large additional "third party" charges that are not disclosed.
As they say, Caveat emptor... Latin for "Let the buyer beware"
Doing business with Smartbuyglasses US. It took over 4 months for me to get my glasses. You order online, you get billed only to find out a couple weeks later that the item you want isn't in stock. This happened to me several times until I ended up finally ordering something that was in stock. The website is not up to date does not tell you that something is out of stock. When I finally received my glasses I was happy with the final product but the whole process took way too long and the customer service reps are cold and truly uncaring.
Hi Polly,
I sincerely apologize for all the inconvenience and on how you were treated by our representative. To start, we would like to inform you that our suppliers stock level change without prior notice that is why it is quite hard for us to predict the availability of the model. If the item is in-stock, we mark it as fast shipping as we have them available for dispatch.
Kindly send us an email at servicemanager@smartbuyglasses.com to discuss your experience with our representative further. Rest assured that our managers will take good care of the situation for you.
Best,
Jacob
I've ordered twice from Smartbuyglasses and I'm 100% satisfied with my orders. The best price, original products, super fast delivery. I have recommended it to all my friends and each one of them who ordered from Smartbuyglasses thinks the same like me. For me there is no other place to look for sunglasses.
I had some questions about this order and was frustrated since the phone number listed did not work. This made me nervous about the order, but I did get follow up emails and even a call back from a customer support person. My glasses shipped and arrived faster than expected. They are excellent.
I ordered two pairs of sunglasses 4 months ago and I have only received one pair. The company doesn't seem to care that I've waited 4 months for my full order, they have offered no solutions except every time I e-mail them they say it will be a 1-2 week wait. NEVER order from this company.
I was notified of every step of the process making my prescription glasses. I got them in a timely manner, they were in impeccable condition and my order came with a free eyeglass cleaning kit -bonus. They even sent me the old non prescription lenses that came with the frame (don't know what I'd use them for but they were technically mine). I'm already looking to order more...
Worth the hassle. My prescription Ray-Bans arrived and were perfect! I saved about $100.00. Shipping was slow and communication was not great. However, I WOULD RECOMMEND to friends/ family. But, if you are replacing your only pair of broken spectacles, this is not the company for you.
I had received my Jackie Ohh's by Rayban with slight damage. After some e-mails i could exchange them for new ones. It took a bit longer to receive them but I am over the moon with my sunglasses and the service was wonderful!
Thanks a lot to the stuff of SmartBuyGlasses for this wonderful and diligent service and extraordinary kind treatment! I am more than happy to have my new glasses! My new order will follow very soon! I wish you every success in the future!
Very bad service, i order from them two times and then cancel my order after they confirm me that's in treatment.
I will not check your website again, stop to take people as stupid. I will never be your customer again. All of you say the same stupid reason. And what is mentioned as fast delivery most of the people they don't like.
Hi Hossam,
I'm sorry to hear that we were unable to fulfil your orders on time. Some brands and their products may take slightly longer than usual to obtain.
In the future, I would suggest checking out products marked with the Fast Shipping logo and ready to be shipped immediately.
If you have any further concerns, don't hesitate to contact our Service Manager at servicemanager@smartbuyglasses.com
Regards,
Ben
I ordered a pair of Costas no problem until 2 weeks later when was informed they were out of stock. They were very quick to charge my credit card however it has been several weeks and I am still trying to get a refund. Excuse after excuse. I finally had to dispute the charge with my bank. Still waiting for resolution. Buyer beware!
Dear Jeff,
We sincerely apologize if we were not able to fulfill your order. We also would like to inform you that our suppliers stock level changes without prior notice which is beyond our control.
Rest assured that we will use your feedback to help us improve more on our fulfillment.
Regards,
Jacob
Good price great delivery and clear web sites would recommend them anytime to anyone. I do not need reminding each time that I need to re order as I am an infrequent user only for tennis and other sports
When the glasses arrived I had to pay extra tolling fees that I had not been sufficiently informed about before purchasing. The site I ordered from was in Norwegian with a Norwegian address, so I assumed that taxes were included in the price as it normally is in Norway. The fact that the product was shipped internationally and would include extra fees should have been more clearly communicated. Will not be buying from this store again.
Dear E B,
We're so sorry to hear of the extra feed for your delivery to Norway. Local import duties unfortunately aren't within our control, but we do help to reimburse these if they occur.
Could you send us a private message with your Order ID? Our support team will be in touch to help.
Regards,
Ben
Lovely & easy to understand WEB site.
The product(s) I need is there and for a fair price to.
Ordering and paying process just works as it should.
Delivery is most often speedy.
I save like 30% compared to my local physical shop.
I like that.
At first I was hesitant to order from the website since it is not easy to locate the company. But then, I read a lot of good reviews and some not so good reviews from this site. So, I decided to give it a try. And I am happy I did. I received my Ray Ban eyeglasses (frame only) in less than 1 week and the item is perfect for me. They even sent email notification about shipping tracking number. Great service.
SCAM! I ordered my glasses four months ago and they still haven't come! I have emailed them many times and they have only gotten back to me a couple times telling me that they are on their way. I have tried to get the charges reversed on my credit card but it is too late! Do not make my mistake and ignore these warning reviews only to be screwed.
Dear Timothy,
I am sorry to hear that you haven't received your order yet. From time to time, some delays may happen due to the brand's popularity/exclusivity or limited production line. In this case, we will either provide you with a full refund or assist in finding an alternative model.
We apologise for the inconvenience caused. Please get in touch with us at servicemanager@smartbuyglasses.com email address and we will sort it out immediately!
Best Regards,
SmartBuyGlasses
The glasses I bought were very well priced and have turned out great. I'm pleased with the product and would buy from smart buy glasses again, with one caveat: the delivery time was quite slow, apparently due to a hold up at customs. Hopefully smart buy glasses will streamline this process in the future a little bit.
Ordered a pair of Gucci frames with prescription lenses. Other than the rather long wait of a couple weeks during which a couple of progress emails were sent, they arrived exactly as expected with no problems. Didn't use their customer service so can't comment on that. For the price, I didn't mind the wait.
At the beginning, I was not happy with the prescribed sunglasses I received and complained. After many emails from their customer service, I thought that I received a reasonable explanation on why my lenses are so thick.
But anyway, I think that it can be improved somehow for a better service.
Hi Thuong N,
Thank you for your review and we sincerely apologize for any inconveniences. I regret to hear that your shopping experience with us was not a pleasant one. I can assure you that this is not our standard as a company and that all products we sell are 100% authentic. We source them only from official distributors and manufacturer.
We would love to check your order and further assist you thus we will send you a private message. If you can provide us your order number, that would be much appreciated.
Sincerely,
John
SmartBuyGlasses
Overview
SmartBuyGlasses has a rating of 2.6 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and order status. SmartBuyGlasses ranks 13th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Kevin C.
Very sorry to hear that you encountered this rare occurrence.
We'd like to assure you that we do offer free worldwide delivery. Our Service Manager will be in touch shortly to assist in reimbursing this fee.
Regards,
Ben