SmartBuyGlasses

Had entered presription, but was not copied well into the order. Now stuck with with useless glasses my little son cannot wear.
Would be nice if they would settle this but didnt do so so far

When I was choosing a new eyeglasses, I tried to find something on the internet, and the SmartBuyGlasses had the exact model that I wanted. Also, I sent so many e-mails for support in my purchase (how to make it properly to have a correct international purchase for myself), and they were very quick to answer me. The only issue was the long period to use my product (regarding to the shipment out o my country, and also in my country - 3 months waiting...). I think if you buy it in your country or somewhere nearby your country, it will took less time certainly.

WARNING!SCAMMERS 100% RUN AWAY.All the good reviews are fake 100%They took my money and didnt send amy sunglasses,asked for refound,they said 3-5 days to receive money back from 18 august that they stole my money every day they find an excuse not to inform me where is my money.They are professional crooks,criminal organization and i have attended to the police of my country to report them.They are disgusting criminals.RUN AWAY!

I started my process on 8/22/2023. I still have not received my glasses as of Saturday 9/23/2023 I understand it take a while because I have dealt with companies from China but I have never had to wait this this long (32 days). Also The tracking information is not in English. I did shat with someone but they did not find any tracking update since 9/12. During this time of waiting I had to buy another cheap pair from Glasses.com and was in less than 8days

Their logistic team was never able to tell where the product was, or give a reasonable ETA.

I kept receiving preposterous emails from CS providing completely unprofessional answers, with clearly the sole intention to buy some time. They use an obviously dilatory strategy of switching people from the CS who's dealing with your case in order to confuse you.

Frankly, I felt this website could actually be a scam. I would discourage anyone buying products from them.

Very disappointed with the support that they provide and I wish that their return system was more smooth.
They did not send me the Stella McCartney accessories that was included in the listing (spectacle case, dust bag etc.) which makes me wonder if the spectacles are fake.

Unfortunately I did not buy via paypal so it seems like I don't have any security or backup now when the support isn't answering. 160 dollars for a pair of glasses that looked very different from the picture in the listing. Wow what a great purchase. Not.
One should only buy from smartbuyglasses if they're 100% sure of what they'll get and for the love of god! MAKE THE PAYMENT THROUGH PAYPAL!

My order arrived rather quicker than I expected, in less than 2 weeks. The glasses are clean, clear and seem to match my prescription.

9 days after placing an order I called for a status update and, after being given the runaround for over 2 hours and disconnected multiple times, they admitted that within 24 hours of my order being placed their supplier informed them that the frames I had selected were out of stock with no estimated availability date but they had not notified me and their website continued to falsely state my order would be delivered on time. They then refused to provide any compensation and I am still waiting to receive a refund for the canceled order.

You have to let know that products are coming from China buy donkey
To track your order it shows in Asian alfabet!
Poor,poor service. Don't advertise in English

I ordered prescription eyeglasses from SmartBuyGlasses.com thinking I was saving money. However, you get what you pay for. I've had multiple issues during the order/return process. First, the item that was "in stock" took over 35 days to arrive. Second, the glasses arrived with a loose hinge, scratches on the frame, and glue spots left around the frame. Finally, when I tried to return the items, they don't give clear return instructions with customer service providing a different address that what you get when you enter the RMA# at USPS. So, it feels like even if you have an issue, they will make it very difficult to return/fix the problem. Stay away!

Free shipping states 14day delivery, my order took 33 days.
Will make sure in the future to use US based companies to avoid the international shipping challenges.

First, they don't honor the "price match", they give you a long drawn out bible of company politics and then deny it. Second, watch out for "sourcing", that is double speak for find the cheapest price on the planet to make even more money from people trying to save a few pennies. Third, they use the absolute worst "carrier" on the planet (227th worldwide) Aramex, you won't believe some of the reviews. They send me a "tracking" number, carrier says not delivered after 4 days. And finally "customer service" lies about where they are located, she tells me Hong Kong when actually they are in Canada. Listen, LISTEN, every time you try to save a penny you spend a dollar. I was warned, and now so are you.

To be honest, I am literally stunned to get this type of fantastic service for the amount I paid for 2 pairs of glasses. I lost my glasses last week and went to a few of the UK specs stores in London for urgent glasses. Most of them said they will need 7-10 days. Then I decided to order online. I received my glasses from SmartBuyGlasses in just 4 days! The quality of the glasses is excellent compared to the amount I paid and I would be even happy to pay 5 times more. I would definitely use this website for my future glasses and would recommend my friends as well. Thanks:)

This is a shady website. The glassses they send you are not the ones you prushase or see on their website. I paid a lot of money for nice black frames by Police, and received plastic glasses grey and orange befitting an 8 year-old. Never again!

Ordered a replacement pair of Smith sunglasses for a pair that I had scratch Ed from an other retailer. Product that came was of inferior quality and the lenses started to peel within one week. Mind you I had the same pair purchased from Backcountry.com for two years with no issues from normal wear.

Return process has been a nightmare, multiple people email you leaving you in a run around. Long story short they won't give you a shipping label for a faulty product. Fine. But when you finally return the product, they will try to put through an exchange.

Not worth the money saved. Don't give businesses like this your time.

Absolutely horrible website.
Their phone number and everything imply that they operate in USA. However when you order smt - you learn that it was shipped from Hong Kong.
Websites states that they have easy returns blah-blah but then you learn that it cost 14.99 USD that you have to pay on top of your purchase to return smt from USA. Plus, after carefully reading all the fine print it seems that they will deduct more from the original amount paid cause they need to cover original shipment cost from HK to USA.
Given that during selection and checkout it does not clearly states that that's an international shipment and returns aren't free - it is very easy to fall for it and think that it will be a painless return.
NEVER AGAIN! Stay away from this company.

No problems with the product, delivery just takes really long since it's coming from Hong Kong

You purchase a $400 dollar pair off glasses. One Len doesn't fit right they want pictures and stuff just to say they don't see it. How could they it's don't on their face, this action causes a person to have to purchase another pair of glasses from a different company that gives better service.,,,

I just purchased my third pair of frames from Smart Buy glasses & highly recommend them.
I love to change up my look & they provide me with a more affordable way of doing just that.

Ordered my glasses over a month ago. They're made in China, not to my knowledge. The glasses were shipped in 7 days, but never made it to me. Somewhere in Hong Kong. After many emails, excuses, apologies, I finally asked for a refund. Very dissatisfied and will never order from them again.

Started off great, they were able to make up prescription sunglasses for me, even though i have a astigmatism. Paid, waited patiently. Glasses arrived was very happy, until the Oakley sign feel out of its insert to which i noticed (FAKE) poor quality frames. I have another pair of Oakley's which are over ten years old and still have the Oakley sign inserted into them. Made the complaint was told to send them back, to which i asked how long this would take?, no answer just send back. So why must i send them back and wait with no glasses for them to then send me the genuine/real glasses. Why not send them the first time and why not say to a unhappy customer we (Smartbuysunglasses) will send the replacements first then ill send the defects back then. Will not recommend this company to anyone.

The worst online shopping experience I have ever had. Literally. Wrong product received, somehow two different lens types in the same order. Was told, first to send photos as they didn't believe me, photos sent, advised someone would come back to me in 72 hours, which they didn't, was then told another 72 hours. Then they said I could either pay to send the lenses sent in error back from Dubai to Singapore registered post: then they would wait to receive them, and then dispatch new lenses, so something which they told me would take two days has taken three weeks so far and will likely take another two weeks including my having to pay to return the product sent in their error. So I'm still using my old lenses. Or they said they would give me 20% off a completely new order so I would have paid 180% of the original cost plus all the inconvenience. The worst customer service I have ever experienced by far, do yourself a favour and DO NOT USE THIS COMPANY.

I really need these to work, live and feed my family, all I get is updates saying ''preparing for delivery'' and it has been a week plus now.

I dont know it shouldn't take this long and the communication should be a lot more clear, I have nothing and I am suffering.

I do not want to talk bad about this company and I see many are happy but me is going very $#*!ty right now.