SmartBuyGlasses

Very impressed with customer service. Timely shipment - arrived exactly as ordered. Unfortunately the frames had a defect that was no fault of SmartBuyGlasses, and their customer service department resolved the issue quickly and professionally.

Great company, easy to work with, thanks!

Initially there was a problem. They acknowledged the problemed and came to a satisfactory solution. Thank you!

I had a very pleasant experience with smartbuyglasses. They gave me the glasses I ordered within the specified time frame in perfect condition. I would definitely make purchases from them as their prices were much lower than retail outlets here in HK.

One minor comment would be that it would be great to let user know of the order status in an automated fashion. Right now everything went fine, but I knew not much before I actually got the glasses. This is in contrast to Amazon where you can trach your shipment.

First, they don't honor the "price match", they give you a long drawn out bible of company politics and then deny it. Second, watch out for "sourcing", that is double speak for find the cheapest price on the planet to make even more money from people trying to save a few pennies. Third, they use the absolute worst "carrier" on the planet (227th worldwide) Aramex, you won't believe some of the reviews. They send me a "tracking" number, carrier says not delivered after 4 days. And finally "customer service" lies about where they are located, she tells me Hong Kong when actually they are in Canada. Listen, LISTEN, every time you try to save a penny you spend a dollar. I was warned, and now so are you.

Ordered 2 pairs of sunglasses. Both should be delivered in 3-5 working days. I emailed them after 10 days, one of the sunglasses wasn't on stock so it would take another 3-4 weeks, so I cancelled. The second one was supposed to come the next day. But it didn't. After emailing 3 times, with every time the same response (we don't know what happened) they told me something went wrong and I had two options: cancel my order or wait another 4 weeks. No thanks.

I read some other reviews that were less then complimentary for Smartbuyglasses.com. I was concerned as I had already ordered some D&G sunglasses. The price with coupon and free shipping was better than local stores(and I did not have to go to the mall!). I was charged on 7/29 for the order and received the glasses (as ordered) on 8/13. This may be longer than some shopping websites, but not nearly as bad as some of the other reviews for this website. I'm a happy shopper on Smartbuyglasses.com.

Convenient website, flawless quality of product and helpful client support. Had a 1 week delivery delay because of their supplier but was notified about that in advance and offered a discount or a refund. No reason why would I not use their services again nor recomment them to others.

First, after ordering these glasses for my husband, they told us because of his perscrption we had to pay another $119.00. Even though his perscrption is barely a perscrption at all. Like I'm talking about the fact that he has almost 20/20 vision and we were more or less wanting them for bifocals. But no explanation. Okay paid the additional amount. Then the glasses took forever to come, again no explanation along the way. Then when finally we got them, the perscrption was completely wrong! Seriously bad company. Expensive and not legit obviously!

The only complaint I had was that my glasses sat at a Fed Ex facility for a couple weeks due to a customs regulation. Glasses are considered a medical device and had to go through quite the inspection. Although the glasses were shipped quickly, they didn't arrive for close to a month. I think customers need to know upfront where their glasses are being shipped from and how long to expect delivery. I am pleased with my glasses though.

Genuine product exactly as described. You can't beat that price. My optometrist was selling these about twice the price. Nice to have shipping included. Talking about the shipping it was "lightning fast"; it left HK within a few hours after ordering it and received it a day and half later in Calgary! I did not have to deal with customer service, so let's not assume anything... Overall my experience with SmartBuy Glasses has been a very positive one... I would definitely buy again from them :)