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First, they don't honor the "price match", they give you a long drawn out bible of company politics and then deny it. Second, watch out for "sourcing", that is double speak for find the cheapest price on the planet to make even more money from people trying to save a few pennies. Third, they use the absolute worst "carrier" on the planet (227th worldwide) Aramex, you won't believe some of the reviews. They send me a "tracking" number, carrier says not delivered after 4 days. And finally "customer service" lies about where they are located, she tells me Hong Kong when actually they are in Canada. Listen, LISTEN, every time you try to save a penny you spend a dollar. I was warned, and now so are you.
Tip for consumers:
BEWARE, read everything very thoroughly, just save your money and pay the extra for good service/product. This company is very shady, they really make you pay for saving a few dollars. Remember, it's all about the money.
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They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Had entered presription, but was not copied well into the order. Now stuck with with useless...
Hello Richard,
I am truly sorry to know that you have concerns with our price match policy, processing and delivery time. Please accept my apologies for the inconvenience this has caused you.
Also, please be advised that we have several Logistics Centers located around the world. However, we ship from HongKong or from Italy.
I would like to help you with your concern and if possible, kindly provide us with your order details.
Sincerely,
Katherine